Project Manager Contact Center
Resume:
NALA - THE PARALEGAL ASSOCIATION
EDUCATION MANAGER Dec 2021-July 2023
Manage Education Department
Schedule webinars, select speakers
Produce live webinars and create on-demand videos
Manage Absorb LMS
Create Continuing Legal Education eLearning self studies
Select and schedule speakers for annual conference, manage conference software including online and mobile portals, create session schedule
Produce and edit corporate communications videos
Maintain department website
OKLAHOMA UNIVERSITY/DHS LIHEAP PROGRAM
LEARNING CONSULTANT Jan-June 2019
Immersive technical eLearning modules. Assess classroom training, create storyboards, and develop e-learning supplements for instructor-led class.
BANK OF OKLAHOMA – 2017-2018
PROJECT MANAGER Oct 2017-Dec 2018
Manage consumer banking projects for contact center, banking centers, and digital banking.
Collaborate with change management, product teams and instructional designers to analyze business needs and identify learning opportunities.
Manage project timelines and training rollout.
Delegate projects to instructional designers.
INSTRUCTIONAL DESIGNER Jan 2017-Oct 2017
Develop impactful learning solutions. eLearning, quick references, instructor-led guides, job aids, animated videos, micro learning, and informational videos.
LEARNING CONSULTANT PROJECTS 2008-2017
PHILLIPS 66 – eLearning development.
Create learning solutions for policies, procedures and compliance. Develop SCORM and AICC assessments.
Manage LMS integration and testing.
CIN-MED – eLearning development for nursing certification Continuing Education credit.
Input content from storyboard and media files into Storyline template per customer guidelines.
AVIS BUDGET GROUP – Immersive new hire course for specialty reservations group.
Analyze, design, develop and test instructor-led, eLearning and virtual learning solution.
TRINITY HEALTH SYSTEMS – eLearning for NextGen 8.1 electronic health records software upgrades. Include branching for clinical practice areas with assessments and evaluations.
US CELLULAR – Facilitate contact center boot camp for Amdocs CES system.
BECKMAN COULTER – eLearning development for compliance. Create learning solutions for CAPA, policy changes, procedures, best practices and FDA regulations.
eLearning Quality Management System Compliance and Annual Refresher – Analyze, design and develop five-hour course with six foreign language translations.
NETWORK EDUCATION TECHNOLOGIES – Facilitate instructor-led and virtual technology classes. MS Office, Adobe and other systems.
Manage projects and SharePoint site for team collaboration.
Web Design Boot Camp. Develop custom learning of web design theory, web languages and software tools.
TRAVELING COACHES – Micro eLearning development. Transform custom instructor-led content into micro-learning for Microsoft Office and legal software.
VATTEROTT COLLEGE – Adjunct Instructor – Facilitate SharePoint 2007 and Database Administration courses.
TV PRODUCER/DIRECTOR/EDITOR 2006-2008
LONGVIEW METRO CHURCH – Produce weekly 30-minute television show.
Direct using VT5 live switching software with four cameras.
Post-production editing and motion graphics design using Adobe Premiere and AfterEffects.
International Bible College, San Antonio, TX
MCTS, Microsoft SharePoint Server 2007, Configuration
tracy creamer
LEARNING SOLUTION SPECIALIST
*************@*****.***
linkedin.com/tracycreamer
Learning Analysis
Job Analysis
Methodology Analysis
Subject Matter Expert Interview
Objective Writing/Action Mapping
Design
Storyboarding
eLearning
Micro Learning
Job Aid/Quick Reference
Animated and Interview Video
Instructor-led
Development Tools
Captivate
Storyline
Rise
Camtasia
Go Animate/Vyond
Lectora
LMS Testing and Integration
Evaluation Methodologies
Kirkpatrick Model
Project Management
Microsoft Project
SharePoint
EXPERIENCE
EDUCATION
EXPERTISE
Contact this candidate