Customer Service Human Resources
Resume:
Addison A. McIntosh.
Chapel Hill, NC *****
************@*****.*** 919-***-****
Summary
Extensive experience in management in the Retail/Customer Service environment. Familiar with Computer Applications that monitor Sales and Individual Performance metrics. Experience with Human Resource Management and Benefits Administration. Statutory compliance with HIPAA, PBGC, COBRA and Confidentiality requirements.
Skills
Team Management Business Analysis
Merchandise Management Strong Telephone Communication
Statutory Compliance Technology Assistance
Customer Relations Inventory Control
Education
Jersey City State College, Jersey City, NJ 1982-1987
General Business Administration Major, 3.8 GPA 119 Credit Hours Completed
Work Experience
Xerox Business Services,Strategic Human Resources Outsourcing (SHRO), Cary, NC, Customer Service Representative,
Lockheed Martin Payroll May 2008-February 2012
●Provided Salary Information to Employees as requested
●Analyzed Corporate Education Course Certification Status
●Monitored Statistical Performance
●Provide Hard Copy Information per Client Requests
Chevron/Texaco Pension and Retirement Services March 2012-October 2013
●Perform Benefit Calculations
●Provide Account Balance and Eligibility Information
●Dispense Hardcopy Commencement Packages
Target, Garner, NC Team Leader, August 2003-May 2008
●Performed Annual Performance Appraisals for staff of up to 30 Team Members
●Supervised Team Member policy compliance
●Monitored Statistical Compliance with Performance Metrics for service response times
●Ensure Merchandise Presentation Standards are Met and Maintained
Certifications
●Success While In Transition (SWIT) 30 Hours, October 2020
●Durham Technical Community College-Tech Awareness for the Workplace 26 Hours, November 2020
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