Customer Service Representative
Resume:
Laurie Yanez
Layton, Utah
***********@*****.***
Work Experience –
ReaderLink December 2013 – November 2015
Order Puller - I was responsible for filling orders and shipping out merchandise. I possessed a high attention to detail to ensure customer satisfaction with orders. My duties also included inventory management.
Quality Aviation’s September 2011 – February 2012
Inventory Specialist - I performed inspections and inventory checks on aircraft parts for F4 jets. I documented the conditions of items and then input accurate counts into the computer system. I stocked and assigned material to the appropriate location in the warehouse for storage.
ACS February 2008 – October 2010
Customer Service Representative - I provided customer service for all retail sales in equipment requests. I demonstrated excellent verbal communication skills in telephone interactions with customers. I insured customer’s questions and concerns were dealt with in a timely manner. I was also responsible for billing practices, including account information and reimbursements. I helped customers who called in for questions on products and helped them make the best choice to fit their needs. I handled accounts receivable and payable with credit billing procedures.
HAFB Defense Distribution Depot September 1997 – November 2011
Aircraft Ordinance Mechanic Helper – I was responsible to identify, sort, assemble and verify electrical components for aircrafts. I performed inventory and shelf-life inspection on assets in storage. I processed return items by assuring accurate quantity checks and material inspection. I am proficient with basic math skills and utilized a variety of measuring devices like calibers, gauges, etc. I transported documentation to appropriate areas for the receiving division. After I began in this position, company sales and profits increased.
June 1988 – January 1997
Materials Handlers Helper – I completed an apprenticeship program during my early years in the shop. I obtained significant experience handling electrical and drivability work issues. I subsequently serviced and repaired fleet vehicles, trucks for trucking companies, and personal vehicles for individual customers. My duties included: machine work, rebuilding gas and diesel engines, rebuilding all sizes of transmissions and drive axels, alignments, body and paint, welding, suspensions, air and hydraulics, brakes, air conditioning, and other vehicle issues.
Education
Layton High
High School Diploma
Certifications and Management Training
AWS Operator Vehicle/Vehicle Remotes
DS QP4/PITT Team Training Course
Material Processing Training Program
Electrostatic Discharge Control Course
Volunteer
YCC Women’s Shelter December 2005 – July 2008
Organized activities and collected donations for Holiday functions.
Family Enrichment Center November 2015 – June 2016
Organized learning activities. Made sure the children were well behaved. Read books to the children
Cleaned up the facility afterwards.
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