Human Services Case Management
Resume:
Amy Dubreuil
Human Services and Case Management
New Bedford, MA 02740
ad0wap@r.postjobfree.com
To obtain employment in the Human Services field where I can apply my education, experience, and skills towards helping others in our community
SUMMARY OF EXPERIENCE
• Have worked in the Human Services field for over 16 years
• Extremely knowledgeable about both state and federal regulations and the required documentation
• Proficient with computers, and how to access almost all programs, and data bases
• Consider myself to be reliable, trustworthy, dependable and fast learner
• Able to assist consumers with obtaining the necessary resources that they need, Such as food stamps, cash assistance, affordable housing, and acquiring health insurance. Authorized to work in the US for any employer
Work Experience
Employment Counselor
LifeStream - New Bedford, MA
September 2022 to Present
• Responsible for overseeing a large caseload of clients and providing accurate and precise documentation in a timely manner
• Develop individualized employment support plans that identify a client’s strengths and needs
• Match job seekers with suitable positions based on their skills and experience
• Attended local job fairs to locate potential job opportunities, learn employer expectations, and wage rates
• Assist job seekers with creating resumes, practice interviewing techniques and completing applications
• Help clients identify and overcome any barriers that may prevent them from obtaining employment
• Follow up and monitor clients once they entered employment for a period of 6 months to ensure it’s either a successful job placement or if they need additional support services Recovery Support Coordinator
River to Recovery - Fall River, MA
June 2020 to September 2022
• Develop community partnerships with formal and informal community resources thus enabling access to expanded, ongoing community-based services for the children and families of DCF
• Develop and maintain collaborative relationships with state agencies, residential programs, group homes, service providers, and community organizations at the area, regional, and state levels
• Document all outreach attempts including 3 separate attempts; and at least one face-to-face attempt unless the enrollee voices a preference for only telephonic contact.
• Execute all required documents for participation in the program including but not limited to a Participation Form, Intake assessments, Treatment plans, discharge plans and all required authorizations for Use and Disclosure.
• Facilitated daily groups on various subject matter in regards to substance abuse, Trauma, and parenting classes
• Assisted clients with coordinating medical appointments and providing transportation in order to support their medical needs.
• Assisted as an Advocate and mediator between clients and Child and Family Services who had open cases within their department.
• Communicated with Probation officers and document a client’s progress in our program for those that have pending legal matters.
In-home Therapist and Clinical Coordinator
Kaleidoscope Family Solutions - Mansfield, MA
June 2012 to April 2020
• Assisting adults with disabilities one on one with daily living skills.
• Advocating for adult with disabilities in the community.
• Assisting adult with disabilities with applying for benefits, doctors’ appointments, community integration, etc.
• Assisting individuals in acquiring, maintaining and improving self-help, domestic, socialization and adaptive skills.
• Supporting individuals learn, maintain or improve skills through their participation in a variety of activities of everyday life.
• Engage in activities with the individuals to allow them to live in the community, to live more independently, or to be more productive and participatory in community life.
• Submit accurate, completed progress notes weekly for every session worked with an individual.
• Complete necessary training based on the ISP of each individual, and worked independently without constant supervision.
Clinician/ Counselor/Assistant Team Leader
Fellowship Health Resources - Hyannis, MA
May 2007 to June 2012
-Provide counseling and case management in a therapeutic setting assisting young adults through geriatric consumers with chronic mental illness and or substance abuse addictions achieve social, economic, and emotional independence
-Transport and accompany clients to appointments and treatment related activities and work collaboratively with other treatment providers, family and guardians to make sure that the needs of the clients are attended to in a manner that maximizes each person's dignity and quality of life
-Created Treatment plans/ Individualized Action Plans, biopsychosocial assessments, and created progress notes that documented all services that are provided to clients
-Facilitated groups on various topics such as addiction, change, relapse Prevention, and daily coping skills.
-Assisted clients with obtaining disability benefits, employment, education, insurance, and housing needs. I also worked with clients that had issues with substance abuse, and made referrals for them to BCAS approved recovery homes, and provided transportation and accompanied them to AA/NA meetings
-Have over 2 years of experience as a supervisor, and assisted the Team Leader with staff development, conflict resolution, staff meetings, and schedules.. Community Support Worker
Better Community Living Inc - New Bedford, MA
February 2004 to May 2007
-Worked in a group home setting and managed 8 clients who were either mentally or physically disabled adults -Taught socialization skills and activities of daily living including; household maintenance self-care and hygiene, grocery shopping -Supervised and document self-administration of consumer medications as well as administer and document consumer medications as prescribed by a physician in accordance with agency and program procedures
Customer Service Representative
AT&T - Fairhaven, MA
December 2005 to April 2007
• Answer incoming phone calls and responded to customer requests promptly
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the computer system and resources
• Follow-up on customer inquiries not immediately resolved
• Communicates effectively with the customer and leadership
• Receives and responds to all customer inquiries and complaints Education
Bachelor's in Human Services and Rehab studies
Assumption College - Worcester, MA
September 2006 to June 2010
Associate in Human Services
Bristol Community College - Fall River, MA
January 2000 to June 2003
High School Diploma
New Bedford High School - New Bedford, MA
September 1994 to June 1998
Skills
• Microsoft Office, Excel, power point, (10+ years)
• Parenting (10+ years)
• Individual / Group Counseling (3 years)
• Addiction Counseling (6 years)
• Motivational Interviewing (4 years)
• Social Work (1 year)
• Intake Experience (9 years)
• Case Management (10+ years)
• Conflict Management (5 years)
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years)
• Group Therapy (7 years)
• Crisis Intervention (5 years)
• Crisis Management (5 years)
• Certified Recovery Coach (Less than 1 year)
• Curriculum Development (3 years)
• Mental Health Counseling (Less than 1 year)
• Care plans
• EHR systems
• Organizational skills
• Behavior Management
• Behavioral Health
Certifications and Licenses
First Aid CPR AED
September 2015 to September 2022
Recovery Coach Certificate
November 2021 to Present
Additional Information
I volunteer as a Brownie and Junior Troop Leader with Girl Scouts of Eastern Massachusetts since September 1, 2018
I also Manage and Coach a youth softball team with Baystate Girls softball league since May 2020
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