Customer Service Data Entry

ARIEL SINGLETON

Orangeburg, SC *****

404-***-**** - ad0wak@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented professional with experience in customer service, data entry and office management. SKILLS

Customer Relations

Problem-Solving Ability

Conflict Resolution

Complex Product Knowledge

Customer Service

Multi-Line Telephone Operation

Clerical Support

Understanding Customer Needs

Customer Data Confidentiality

Order Processing

Data Entry Documentation

Google Docs

WORK HISTORY

12/2016 to Current Customer Service Representative Verizon Wireless – Remote

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Processed customer service orders promptly to increase customer satisfaction. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. 01/2015 to 11/2016 Correctional Officer

Alvin S. Glenn Detention Center – Columbia, SC

Escorted inmates to and from cells, court, hospitals, and medical appointments. Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Completed intake paperwork, fingerprints, and searches. Observed behavior of residents individually and in groups. Interviewed inmates to obtain information and assess needs. Booked new inmates into facility and processed inmates for release. Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

08/2006 to 01/2014 Administrative Assistant

South Carolina State University – Orangeburg, SC

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Created and maintained databases to track and record customer data. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Assisted development and implementation of new administrative procedures. Processed customer orders accurately and within agreed timeframes to meet service standards.

Advised students individually and in groups on academic programs for individual interests.

Pointed students to relevant information about academic and personal support services available on campus.

Helped students develop organizational, time management and study skills. EDUCATION

05/2015 Bachelor of Arts: Criminal Justice

Claflin University - Orangeburg, SC

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