Office Manager Call Center
Resume:
Lauren West
Sherwood, AR *****
************@*****.***
Relevant Experience
Shupe & Associates, Inc. 6160 Getty Dr. North Little AR 72117 June 2020 - August 2022 Office Manager - Reception responsibilities, Invoicing, Purchase Ordes, Shipping/Receiving, Banking, Secretarial functions to the Owner/President of the company to include all correspondense including dictation, travel arrangement, general office duties, arrangement for conferences and trade shows.
SAWTST, LLC — DODAAC Coordinator/Instructor
2400 Crestwood Rd. North Little Rock, AR 72114
March 1, 2011 - June 30, 2016
Maintained all records made to Customer DODAAC (Department of Defense Activity Address Codes) records for all states and territories to ensure equipment and supplies were routed to correct location. Monitor entries to call center database regarding assistance provided to customers. Monitor DODAACS in Defense Automated Addressing System (DAAS) and Logistics Information Warehouse (LIW). Ensure information is a mirror image to information provided by the DODAAC Managers to ensure equipment and supplies were routed to correct location.. Instructor in tDODAAC arena.
Lockheed Martin - DODAAC Coordinator/Instructor
2400 Crestwood Rd. North Little Rock, AR 72114
Feb 1, 2008 - March 1, 2011
Maintained all records made to Customer DODAAC (Department of Defense Activity Address Codes) records for all states and territories. Monitored entries to the call center database regarding assistance provided to customers. Monitor DODAACS in Defense Automated Addressing System (DAAS) and Logistics Information Warehouse (LIW). Ensure information is a mirror image to information provided by the DODAAC Managers. Instrucructor in the DODAAC arena.
Page 2 - Lauren West Resume
Professional Education Center - Camp Robinson
Colonial Hall - North Little Rock, AR
Dec. 1, 1997 - Jan 31, 2008
Trained National Guard soldiers for the Logistics Training Center in STAMIS and Interface Systems. ULLS-S4, SPBS-R, PBUSE PBO level and Unit level, MOBCON, CIF, FEDLOG and IMAP.
Assisting customers and trouble shooting for the NGB (National Guard Bureau) Help Desk servicing 54 states and territories.
Senior Instructor/Subject Matter Expert/Help Desk Analyst
Worked for both Synoptics Systems and LMR Inc.
Developed extensive understanding of the Army National
Guard.
Kelly Services - North Little Rock, AR
1995 - 1997
Supervisor
Opened and managed the North Little Rock office of a temporary employee staffing office with an emphasis on Industrial positions. Interviewed, tested and placed employees in both temporary and permanent office and industrial positions. Responsible for all weekly and monthly reports to be submitted to the Home Office.
Metlife - Pension and Annuity Office
Human Resource Specialist
Little Rock, AR
1993 - 1995
Responsibilities included recruiting, interviewing, pre-employment testing for future employees. Performed payroll duties, personally delivered payroll checks weekly to all 145 employees, coordinated employee activities to lift morale and maintain positive employee relations during the closing of our office. Planned contests, lunch hour walkathon and aerobics in the area outside the TCBY tower where our office resided, “Take You Daughter to Work” and our company picnic as well as the company Christmas Party.
Page 3 - Lauren West Resume
Ginny’s Vineyard Apartments
Property Manager
Little Rock, AR
1992 - 1993
Greeted potential residents, show and lease apartments, supervised maintenance staff to ensure all apartments were ready for new residents as well as ensure all appliances, water heaters, heating and A/C units, pool, club house and grounds were properly maintained, semi-annual inspection of all 125 apartments, paid property bills, submitted payroll, supervised office staff, submitted weekly/monthly reports to the home office in a timely manner.
Stone Container Corporation
Jacksonville, AR/ Los Angeles, CA
Executive Secretary/ Personnel Assistant
1984 - 1992
Performed all secretarial duties for the Plant Manager in Jacksonville as well as for the Manufacturing Manager for ten manufacturing plants across the United States, while managing the Personnel Office of the plant of 425 employees.
Recruited, interviewed, hired, administered benefits and insurance, coordinated all employee events, parties and picnics. Planned banquets and luncheons for managers, supervisors and sales department employees from visiting plants. Travel coordinator for staff of 10 managers and supervisors. Editor of the Company Newsletter that was distributed to all 425 employees at the Jacksonville plant as well as all Stone Container plants in the United States and key personnel at the Corporate Office.
References:
Gary Miner - Site Manager - SAWTST, LLC
Gjm ***@*****.***
John Marshall - Poly Supervisor - Stone Container
*********@****.***
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