Abhijit Deshpande

Senior Business Systems Analyst

571-***-**** ad0w9r@r.postjobfree.com

Career Prologue:

Experienced Business Systems Analyst with a 10+ year trajectory in IT and banking and finance: Renowned for spearheading digital transformations, championing data-driven strategies, ensuring compliance, and pioneering fintech innovations across prominent institutions like Technology Credit Union and Motilal Oswal.

Skilled Business Systems Analyst with expertise in financial data analysis, banking operations, and tools such as Symitar and OpCon; excels in team collaboration, stakeholder communication, and timely project delivery, underscored by strong analytical acumen.

Expertise in Scrum and Kanban methodologies using tools like JIRA, driving enhanced productivity, timely project deliveries, and continuous improvement across cross-functional teams.

Experienced professional with expertise in project management, requirements elicitation, stakeholder management, business process mapping, scheduling, risk management, impact analysis, time management, market analysis, change management, gap analysis, and SWOT analysis.

Pioneered member service protocol revamps in both the Technology Credit Union and Motilal Oswal, integrating innovative technologies to enhance user engagement, operational agility, and digital banking experiences, including smartwatch notifications and expanded retail distribution channels.

Skilled in Agile and Scrum methodologies across projects, utilizing tools like JIRA, Visio, and Microsoft Teams to ensure streamlined timelines, enhanced productivity, transparency, and adaptability.

Proficient in market and member data analysis with Power BI, Tableau, and Big Data tools to optimize product offerings, strategies, marketing, and competitive positioning.

Proficient in comprehensive staff training programs, workshops, and intensive knowledge transfer sessions, enhancing institutional competency and market understanding.

Served as a central coordination point across teams and vendors, leveraging tools like Slack, Microsoft Teams, and Zoom for clear communication, efficient collaboration, and accelerated decision-making.

Expertise in SQL, REST API testing, SOA, and ETL processes, ensuring robust system integrations, data integrity, and digital banking frameworks' security.

Skilled in Prioritized end-user satisfaction across platforms by refining UI/UX, curating user stories, and leading UAT phases, incorporating feedback for continuous improvements.

Extensive Expertise in Streamlined financial processes, introduced cutting-edge fintech solutions, integrated AI, and machine learning, and focused on enhancing end-user support and experiences.

extensive on risk management and strategy formulation, employing tools like RSA Archer, IBM Safer Payments, and Datto, ensuring risk mitigation, service continuity, and proactive fraud detection.

Skilled in managing vendor relationships with tools like SAP Ariba, ensuring effective third-party integrations and alignment with organizational objectives.

Expertise in Utilizing Confluence, SharePoint, and SurveyMonkey for comprehensive documentation, data management, and iterative feedback collection, fostering continuous system improvements.

Proficient in Core Banking systems such as Symitar, Temenos, ARCU, Synergy, and OpCon Scheduler, enabling efficient financial operations.

Familiar with Machine Learning, applying data-driven insights for enhanced decision-making and automation.

Skilled in various technologies, including C, Python, HTML, CSS, SQL, and Git, for robust software development and data management.

Technical Arsenal

Banking & Finance Tools

Symitar, OpCon, ACH.

Business Skills

Project Management,Requirements Elicitation, Stakeholder Management, Business Process Mapping, Scheduling, Risk Management, Impact Analysis, Time Management, Market Analysis, Change Management, Gap Analysis, SWOT Analysis

Project Management Tools

JIRA, Visio, Microsoft Teams.

Data Analysis & Visualization

Power BI, Tableau, Big Data tools

Software & Integration

SQL, REST API testing, SOA, ETL processes.

Risk Management Tools

RSA Archer, IBM Safer Payments, Datto.

AWS

AWS EC2,

Documentation & Data Management

Confluence, SharePoint.

Feedback Collection

SurveyMonkey.

Agile Methodologies

Scrum, Kanban.

Communication Platforms

Slack, Microsoft Teams, Zoom.

Compliance & Governance

SEBI and RBI guidelines.

UX/UI Design Principles

UI/UX refining and user story curation.

Core Banking

Symitar, Temenos, ARCU, Synergy, OpCon Scheduler, Avoka

Technologies

C, Python, HTML, CSS,SQL, Git, Cloud Technologies, Machine Learning

Academic Qualifications

Bachelor of Engineering, Shivaji University, India

Professional Track Record

Senior Business Systems Analyst Jun 2021 – Present

Technology Credit Union San Jose, USA

Project Description: The Digital Transformation Initiative at Technology Credit Union was a strategic overhaul enhancing member services, security, and operational efficiency. This comprehensive project integrated modern platforms, sophisticated fraud detection, and fintech solutions, significantly reducing costs and improving service quality. Agile methodologies, advanced data analytics, and regulatory compliance were emphasized, alongside staff upskilling and robust cross-team collaboration tools. The initiative strengthened the credit union's market position, ensured seamless user experiences, and solidified trust and reliability, culminating in successful user acceptance testing and the implementation of AI in customer support.

Project Responsibilities

Pioneered the revamp of member service protocols within the Technology Credit Union through the integration of innovative technological solutions, resulting in heightened member engagement and satisfaction.

Championed the Agile methodology throughout the project lifecycle, from planning to deployment, enhancing team productivity and project transparency, and ensuring more adaptive and rapid responses to member feedback and market changes.

Masterminded the smooth transition from legacy systems to modern platforms, guaranteeing continuous service availability for members and enhancing system robustness and dependability.

Utilized statistical analysis to identify patterns and trends in diverse customer data, enabling data driven insights for targeted marketing strategies, resulting in a 25% increase in customer acquisition and a 10% improvement in customer retention rates.

Python was utilized for data analytics, extracting actionable insights from extensive financial data. Additionally, Avoka Journey Manager was employed to further enable insights, collectively contributing to the project's success. Undertook in-depth market analyses and member data evaluations, yielding critical insights that informed tailored product offerings and services, strengthening the credit union's market position and competitive advantage.

Maintained proactive engagement with regulatory authorities, assuring compliance with legal standards and regulatory directives for all system upgrades and technological enhancements, reinforcing the credit union's reputation for integrity and reliability.

Drove digital transformation within the Technology Credit Union, achieving a substantial 20% reduction in operational expenses through strategic technology integrations and optimizations, leading to superior member experiences and operational excellence.

Conducted exhaustive GAP analyses to identify and rectify system shortcomings, utilizing feedback from JAD sessions and SME consultations to refine processes such as the ACH, Loan Origination, and various loan types, enhancing personalized financial service offerings.

Leveraged Visio for detailed system design visualizations and played a significant role in developing SOPs, focusing on process optimization and operational agility, which was instrumental in improving mobile and online banking interfaces for members.

Working with an ARCU data warehouse, with a focus on the critical task of data integration and ETL (Extract, Transform, Load). This entailed the extraction of data from various sources, transformation to fit a common data model, and loading into the data warehouse, ensuring that the data was organized for analytics and reporting purposes.

Undertook in-depth market analyses and member data evaluations, utilizing Power BI for dynamic data visualization and reporting, yielding critical insights that informed tailored product offerings and services, strengthening the credit union's market position and competitive advantage.

Streamlined various financial processes including Check Processing, ACH updates, and report generation, identifying and mitigating system redundancies, thereby playing a crucial role in the launch of cutting-edge fintech solutions.

Acted as the central coordination point among various teams and third-party vendors, facilitating clear communication and collaboration, essential for successful project completion and enhanced member service experiences.

Spearheaded the integration of collaboration tools like Slack and Microsoft Teams, enhancing real-time communication and document exchange, thereby accelerating decision-making and project timelines.

Engaged in intensive Knowledge Transfer sessions and detailed document analyses, orchestrating vendor meetings to clarify system dependencies, crucial for the enhancement of loan processing through innovative algorithms and systems.

Applied Scrum methodologies for effective project management, utilizing tools like JIRA for detailed planning, scheduling, and real-time status tracking, ensuring strict adherence to financial regulations and compliance standards.

Utilized JIRA for systematic project tracking, drafting detailed user stories and tasks aligned with SMART objectives, pivotal for the effective implementation of CRM systems and enriched member interaction experiences.

Meticulously curated User Stories for the Product Backlog, utilizing stringent criteria for enhanced data governance and process quality specific to credit union operations.

Performed extensive REST API testing, aligning technology with business requirements using Service-Oriented Architecture (SOA), and utilized Postman for endpoint testing and debugging, crucial for strengthening digital banking security frameworks and ensuring seamless system integration.

Executed complex SQL operations, focusing on data integrity and security, fundamental for maintaining the accuracy, compliance, and confidentiality of member data within the credit union.

Played a key role in the UAT phase, ensuring system functionalities met user expectations, and spearheaded the incorporation of AI and machine learning in customer service, enabling continuous, instant support for member inquiries.

Project Infrastructure: Agile Scrum, Power BI, Visio, JIRA, Postman, SQL, SOA, REST API, AI, Machine Learning, Slack, Microsoft Teams, Git.

Senior Data Analyst Oct 2018 – May 2021

Freddie Mac Virginia, USA

Project Description: The project focused on a strategic upgrade of the website and backend systems, enhancing UI/UX and customer engagement. Key tools like Slack, Microsoft Teams, and JIRA facilitated seamless cross-team collaboration, efficient project management, and real-time communication. Innovative approaches included interactive Zoom sessions for knowledge transfer, advanced ETL processes with SQL in AWS Cloud, dynamic API testing/documentation using Postman and Swagger, and insightful data visualizations with Tableau. This comprehensive revamp ensured robust system performance, streamlined data management, and elevated stakeholder and customer experiences.

Project Responsibilities

Collaborated with cross-functional teams using tools like Slack and Microsoft Teams to drive the successful launch of an upgraded website, significantly enhancing UI/UX and customer engagement.

Facilitated effective communication and document sharing through Confluence, ensuring all stakeholders were aligned during the transition to the advanced To-Be system and during the comprehensive GAP analysis.

Utilized Visio to create detailed UML diagrams and system models, sharing these with team members and stakeholders through Microsoft Teams for real-time feedback and iterations.

Managed project timelines and task assignments efficiently using JIRA, while maintaining continuous team communication and collaboration through Slack channels dedicated to different project streams.

Led interactive Knowledge Transfer Sessions via Zoom, allowing for large-scale participation and feedback, and recorded these sessions for future reference and for team members who couldn't attend live sessions.

Coordinated the development of MVPs using JIRA for tracking progress and Microsoft Teams for daily stand-ups, sprint planning, and retrospectives.

Leveraging capabilities of Python to extract valuable insights from large datasets, allowing for informed decision-making.

Advanced ETL processes in AWS Cloud streamlined data extraction and transformation for quick analysis. Zoom sessions shared data insights with development and design teams for UI/UX improvement.

Python scripts were developed and utilized to automate repetitive data processing tasks, resulting in time savings and reduced data handling errors. Interaction with AWS services were achieved through Python, enabling seamless integration and efficient data storage and processing in the cloud.

Used Postman for real-time sharing of API requests and responses with development teams, and Swagger for documenting APIs, making them accessible to both technical and non-technical stakeholders.

Shared complex data transformation and migration plans with stakeholders through secure AWS WorkDocs, enabling efficient collaboration and feedback collection.

Collaborated on intricate SQL scripts using version control systems like Git, ensuring that team members could contribute to, review, and optimize scripts.

Prepared and shared interactive training materials and UAT schedules through Microsoft Teams and collected feedback through live sessions and integrated forms.

Built and shared dynamic, insightful dashboards using Tableau, conducting collaborative review sessions through Zoom or Microsoft Teams to gather insights and additional requirements from business leaders.

Project Infrastructure: Slack, Microsoft Teams, Confluence, Visio, UML, Microsoft Teams, JIRA, Slack, Zoom, JIRA, Microsoft Teams, Postman, Swagger, AWS WorkDocs, Git, Microsoft Teams, Tableau, AWS EC2.

Senior Data Analyst Jul 2015 – Sep 2018

Arlington State Bank Minnesota, USA

Project Description: This project entailed a comprehensive overhaul of banking systems, emphasizing stakeholder engagement, compliance, and enhanced user experience. Key platforms like Microsoft Teams, Zoom, and Articulate Storyline facilitated effective communication and e-learning, while SQL, Python, and Tableau powered advanced data analytics. RSA Archer and IBM Safer Payments ensured strict compliance and fraud prevention, respectively. Tools like Miro, Trello, and SAP Ariba streamlined process digitization and vendor management, while SurveyMonkey and Datto enhanced feedback collection and service continuity strategies. Overall, the initiative boosted operational efficiency, security, and customer satisfaction.

Project Responsibilities:

Leveraged Microsoft Teams and Zoom to regularly conduct virtual meetings with key stakeholders, understanding their specific needs and ensuring technology solutions met their expectations.

Developed comprehensive e-learning modules using Articulate Storyline to facilitate smooth onboarding of both IT and bank employees onto new systems and processes.

Utilized SQL for precise database queries and Python (with Pandas) to manipulate and analyze vast banking datasets, identifying actionable insights.

Used Microsoft Excel for detailed spreadsheet analyses, and employed Tableau for visually representing banking operations, loan processes, and risk assessments, highlighting areas for potential improvement.

Used AWS in data analytics, providing a scalable and secure infrastructure for data processing and storage, allowing for efficient management and analysis of extensive financial data.

Utilized SPSS for detailed statistical analyses and collaborated with the risk management team using Riskwatch to assess potential risks of proposed projects.

Collaborated with the fraud detection team to integrate IBM Safer Payments, ensuring real-time analytics and early detection of suspicious activities in customer accounts.

The seamless integration of third-party security and compliance tools was enabled through AWS Marketplace, enhancing overall security and fraud prevention capabilities within the banking systems.

Adopted tools like Miro for process mapping and managed project timelines using Trello, ensuring timely digitization of manual processes.

Employed Smaply to visually represent customer journeys for various banking services, enabling identification and resolution of customer pain points.

Leveraged SAP Ariba to evaluate and manage relationships with third-party vendors and fintech solution providers, ensuring alignment with the bank's objectives.

Regularly updated all process documents using Confluence, and stored and shared vital documents using SharePoint, ensuring all stakeholders had access to up-to-date information.

Established a comprehensive feedback mechanism using SurveyMonkey, gathering real-time insights from bank employees and customers to iteratively improve banking systems.

Assisted in the formulation of strategies using tools like Datto, guaranteeing service continuity during unforeseen disruptions.

Project Infrastructure: Microsoft Teams, Zoom, Articulate Storyline, SQL, Python (with Pandas), Microsoft Excel, Tableau, RSA Archer, SPSS, Alteryx, Riskwatch, IBM Safer Payments, Trello, Smaply, SAP Ariba, Confluence, SharePoint, SurveyMonkey.

Data Analyst Mar 2013 – Jun 2015

Key Bank Cleveland – OH

Project Description: The initiative at Key Bank centered on advancing digital banking interfaces, expediting loan services, and strengthening risk protocols using data analytics. Efforts encompassed refining ATM network strategies, customizing offerings for international clients, and broadening accessibility in underserved regions, all in compliance with federal regulations, enhancing client interaction through systematic feedback, and bespoke approaches.

Project Responsibilities:

Coordinated with the digital banking division to enhance online and mobile platforms for Key Bank clients, collecting critiques, and proposing UI/UX advancements.

Aligned with the credit division to expedite the loan sanctioning and approval mechanisms, guaranteeing faster responses and heightened client contentment.

Scrutinized routine procedures at Key Bank outlets to pinpoint inefficiencies and recommended procedural enhancements, resulting in superior client services.

Partnered diligently with the risk oversight committee, employing data-driven methods to identify and thwart potential fraudulent transactions across all banking channels.

Undertook a thorough review of ATM placements and consumer behavior to strategize ideal sites for future ATMs and prioritize maintenance schedules.

Applied advanced data analytics to categorize Key Bank patrons, assisting promotional squads in devising customized outreach initiatives.

Oversee projects from initiation to delivery, ensuring they are completed on time, within budget, and meet strict quality standards. Utilize tools like JIRA and Microsoft Project for tracking.

Played a key role in polishing the amenities extended to International Clients, concentrating on funds transfer, mortgage solutions, and bespoke wealth management advice.

Orchestrated periodic review meetings with primary stakeholders across Key Bank to comprehend specific regional demands and inclinations, converting perceptions into executable corporate plans.

Supported the finance department in scrutinizing monetary flow trends, affirming optimal cash availability throughout Key Bank locations.

Hosted educational workshops for personnel at various Key Bank locations, accentuating novel fiscal solutions, digital innovations, and exemplary customer support practices.

Pioneered the mission of proliferating Key Bank's presence in low-service locales, pinpointing viable spots for novel outlets and cash machines.

Teamed up with the merchandising squads to formulate upselling tactics for current account holders, drawing on their fiscal activities and predilections.

Contributed significantly to the augmentation of foreign trade and financing operations, simplifying global commerce for Key Bank's trading clientele.

Project Infrastructure: Adobe XD, Informatica Cloud Data Integration, Jira, Microsoft Project Power BI, SharePoint.

Data Analyst Feb 2010 - Nav 2012

Motilal Oswal Mumbai, India

Project Description: This project revolutionized Motilal Oswal's operational and client engagement strategies, enhancing trading platforms, streamlining distribution channels, and ensuring regulatory compliance. Innovative use of Big Data analytics and digital tools like Morningstar Direct and Hadoop optimized financial product offerings and client onboarding processes. The initiative fortified client trust through improved transparency, real-time updates via smartwatch integrations, and comprehensive wealth management planning, markedly boosting the firm's market competitiveness.

Project Responsibilities:

Partnered with Motilal Oswal's equity research division to streamline the distribution of research reports and whitepapers, ensuring timely delivery to clients and stakeholders using tools like Morningstar Direct.

Conducted in-depth analysis of Motilal Oswal mutual fund schemes, comparing performance against benchmarks, and provided actionable insights to the asset management team. Collaborated with IT teams to enhance Motilal Oswal's online trading platform, MO Trader, by integrating customer feedback and implementing advanced trading features.

Worked closely with the Portfolio Management Service team, assisting in client onboarding, portfolio rebalancing, and ensuring adherence to client mandates. Assisted in the integration of Motilal Oswal's commodity trading arm with the trading platform, ensuring seamless trading experience for commodities and derivatives.

Engaged with the real estate fund division to streamline investment documentation and client communication, enhancing transparency and client trust. Supported the expansion and digital transformation of Motilal Oswal's retail distribution channels, ensuring a wider reach and better service delivery.

Liaised with the private equity division, aiding in the due diligence process of potential investment opportunities, and ensuring a streamlined flow of information between involved parties.

Spearheaded the integration of Motilal Oswal's trading alerts and notifications on smartwatch platforms, improving real-time communication with clients.

Collaborated with tax experts and investment advisors to create comprehensive wealth management plans for clients, keeping in mind the latest tax regulations and market trends.

Supported the franchisee expansion initiative, analyzing potential regions for expansion, and developing strategies to onboard new franchisee partners efficiently.

Partnered with wealth managers to analyze high-net-worth individual portfolios, identifying investment opportunities and diversification strategies using tools like Bloomberg Terminal and Reuters Eikon.

Collaborated with the regulatory affairs team to ensure trading platforms and investment tools adhere to SEBI (Securities and Exchange Board of India) guidelines and regulations.

Assisted in the integration of trading platforms with national exchanges like NSE and BSE, ensuring real-time data accuracy and latency benchmarks are met.

Analyzed customer behavior and trading patterns using Big Data tools such as Hadoop and Spark, deriving actionable insights for marketing and sales teams.

Enhanced Know Your Customer (KYC) and Anti-Money Laundering processes, integrating third-party services for faster background checks and verifications.

Organized workshops and training sessions for team members on financial products, market trends, and regulatory changes using tools like Moodle and TalentLMS.

Designed a client portal for transparency on investment performances and gathered feedback through Net Promoter Score (NPS) surveys.

Project Infrastructure: Morningstar Direct, MO Trader, Bloomberg Terminal, Reuters Eikon, Hadoop, Spark, Moodle, TalentLMS, NSE, BSE, Net Promoter Score (NPS) surveys.

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