Customer Service Call Center
Resume:
Pamela Gant
**********@*****.***
OBJECTIVE
Seeking a mid-level position in customer service with the potential for growth. To bring my best to the position.
EXPERIENCE
Hickory Stick Restaurant, Shreveport, La
April 2016-present Cashier/Prep Cook
Attracts potential customers by answering questions about menu items and other services. Assists with food preparation and maintain a clean and safe environment. .
Teleperformance USA, Shreveport, LA
Feb 2013-Dec 2014 Call Center Rep/Customer Care Professional
Performed several duties in a face-paced environment including but not limited to: managed all customer inquiries and questions responsibly according to protocol in a timely manner. Follow-up on customer inquiries not resolved initially. Problem solve to resolve most issues on first call. Exercise patience when handling upset customers.
Schlesinger Associates, Dallas, TX
May 2011 – July 2013 Market Research Analyst
Used research and analytic skills to find participants for research focus groups using techniques such as surveys and analyzing information to study consumer preferences and buying habits to help companies more effectively market their products and services.
Shreveport City Courts, Shreveport, LA
Jan 2011 – May 2011 Clerk
Prepare dockets. Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, and payment of fines.
SKILLS Extensive experience in customer service. Working knowledge of research, complaint resolution and total quality services. Able to assist with all customer service issues.
Communication - Excellent oral and written communication skills. Able to establish immediate rapport with customers, and build long-term business relationships. .
EDUCATION Southern University - Shreveport
Business Management
Contact this candidate