Sean D. Gorrebeeck

**** ***** *** **** ******, Florida 32563 Phone: 850-***-**** Cell: (850-***-**** E-Mail: ad0w6o@r.postjobfree.com Objective

To utilize my past and present professional and customer service/computer experience by working with my peers to better the lives of our customers. To also have more say and influence on making positive, acknowledgeable, and recognizable changes in the work force. Experience

Member Service Rep II Consumer Loans (FT)

Navy Federal Credit Union - Pensacola, Fl. 02/22 – 06/2023 I worked in NFCU’s Call Center and helped our members’ initiate new loans and helped them to organize, teach, mentor advise and originate loan products that would best suit their needs. I was responsible for all aspects of servicing many of their everyday needs. Obtained Level II status after obtaining Title’s training responsibilities. Had outstanding customer service scores and very positive feedback in a Call Center environment.

Processor Assistant (FT)

Zillion Technology - Pensacola, Fl. 06/20 – 02/2022 I worked closely with a team of Processors for Navy Federal Credit Union and helped them bring their members closer to be able to refinance their existing loans. I worked with many third-party vendors to help expedite this process while maintaining a close working relationship with the Member, Processor and all the different teams involved.

Transporter (FT)

The Transporter - Pensacola Beach, Fl. 07/2018 – 06/2020 Was able to drive new and existing guests to their destinations while developing a sense of safety and reliability with my guests. Worked primarily as a liaison between the hotels on Pensacola Beach and Pensacola Airport personnel. Had a great and trustworthy working relationship with Andrews Institute and their celebrity athlete clientele. Had an incredible contract with the America’s Cup sailing team. Team

“America’s Magic”.

2

Lead Executive Lounge Concierge (FT)

Hilton Pensacola Beach - Pensacola Beach, Fl. 03/2016 – 07/2018 I was responsible for planning and assigning some of our hotel’s premier /elite guests to incredible experiences. I was responsible in making sure that guests of the Hilton were treated to one of hospitalities finest Hotels. I arranged amenities and accommodations for the guests based on their requests as well as providing superb customer service and knowledge. In this position I’m empowered to make wonderful and memorable experiences for our guests.

Data Entry/Medical Records (FT/Temp)

Mountain View Hospital/Teton Cancer Institute - Idaho Fall, ID. 08/2014 – 02/2016 I performed the day- to- day scanning of medical records into the Mountain View Hospital’s Database

(Aria). Responsible for the fast and accurate scanning and placement of patient’s chart history. Digitalized the patient’s hard copy charts/medical records into an easily accessible database for use by the provider’s and physicians of Mountain View Hospital. I was responsible for acquiring and discerning the current and past medical history for the benefit of the patients and providers. Was assigned projects as deemed necessary by management. Also arranged CT and MRI scans as well as Radiological X-rays and procedures. SEI Imports (Owner)

SEI Imports LLC. - Rigby, ID 12/2007 – 09/2015

I was responsible for the day- to- day operations of my internet-based website and online business. This included sales, shipping, marketing, advertising, travel arrangements, purchasing and contacting past, present, and future customers. I attended several trade shows and community events. 3

Patient Services Specialist 2 (FT)

University of Washington Medical Center, - Seattle, WA 3/2007 – 11/2007 I was responsible for the daily insurance verification for multiple departments throughout the University of Washington Medical Center and Harborview Medical Center. This included pre-certification and pre- authorization duties.

I was assigned and responsible for authorizing the high dollar Gamma Knife Radiology cases. I was also invited to be on a committee of 4 people to coordinate the effectiveness of our department. Our team was used to verify accuracy, completeness and effectiveness of the Financial Clearance Center. The information we provide was used to determine the fiscal year budget for 2008. Billing Specialist/ Patient Account Representative (FT) Group Health Cooperative, - Seattle, WA 4/2002 – 5/2006 My billing responsibilities included State L&I claims for the professional charges accrued on behalf of L&I patients.

I was responsible for the day-to-day distribution and completion of service capture for the Capitol Hill location of Group Health. I completed account verification and reconciliation, as necessary. Ensure patient accounts are complete and ready for billing. Work necessary reports to ensure complete accounts, including but not limited to the interface error reports (e.g., lab and pharmacy). Compile and process documentation, as necessary, within defined timelines for specific account types (e.g., industrial insurance, subrogation, etc.) Act as liaison to Patient Financial Services. I communicated with government and other external payers, and employers, as necessary. I completed the admissions process including pre-admissions, pre-authorization, pre-certification, completion of release forms, etc. Assessed care management needs and requirements for each admission including ensuring communication of coverage and benefits to the patient and notifications to providers and insurers regarding services, as appropriate. Review Treatment Record Forms (TRF) and other clinical documentation for coding completeness and accuracy, applying GHC billing standards and protocols. Confirm receipt of all TRFs. Review “Incomplete Encounter Report”. Worked to minimize missing TRFs prior to them appearing on Incomplete Encounter Report. Act as liaison to Centralized Business Operations Coding Specialist for the department/facility, including identifying and communicating specific training needs. I was the service capture distributor and auditor.

Facilitated referral of patients with questions to appropriate departments and other tasks as assigned. Ramp Service Agent (FT/PT)

Alaska Airlines, - Seattle, WA 6/1999 – 6/2003

I was responsible for the daily duties involved with the successful processing of luggage/animals to help expedite its progression to its eventual destination while maintaining safety, timeliness and cooperation with our team members, pilots and the public.

4

Staffing Clerk/C S Tech/Payroll Specialist (FT)

Peace Health Hospital, - Bellingham, WA 6/1993 – 6/1998 Scheduled and help staff the nursing department that employed over 300 RN’s, LPN’s, CNA’s, and Unit Coordinators. Also was certified to process and sterilize surgical supplies and equipment while distributing them to their proper destination. Was involved in the Bi-weekly processing and distribution of the Nursing Departments payroll and thoroughly knowing their labor contracts. Education

ISU/Idaho State University, Pocatello, ID. 01/14-6/16 Psychology/Business/Hospital Administration

Whatcom Community College, Bellingham, WA 6/1985

Some College courses

Business/ Anatomy/ Computers

West Valley College, Saratoga, CA 8/1983

Some College courses

Business/ Architecture

Skills

Microsoft Office Products, 10-Key, Cashiering, communication, computers, PBX switchboard, medical insurance, medical billing

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