SUMMARY

Highly motivated communicator with extensive experience managing and building training

infrastructure, providing continuous process improvement procedures, and establishing a culture of accountability and cost management. Superior focus on internal / external customer service, leading to strong performance and profitability. Professional presence and ability to interact with associates, investors, and executive committees, in both the public, private and government sectors. Ethical training leader, possessing strong integrity, accountability, and a commitment to quality.

EXPERIENCE

KNOWLEDGE MANAGEMENT ANALYST - PEAPOD DIGITAL LABS REMOTE - SEPTEMBER 2022-PRESENT

Ideating on and implementing novel ways to enable the transfer of critical knowledge and skills between employees using peer coaching, targeted mentoring, job shadowing, expert communities of practice, and other practices. Drafting, reviewing, editing, and/or gathering feedback on articles and organization materials via SharePoint, Confluence, Adobe, MicroSoft and Google suite of tools. Partnering with software development, delivery, architecture, and engineering functions to understand technology trends that will impact required tech skills. Administrating access permissions on SharePoint and providing input on content organization. Facilitate the phased progression campaign while building the center of excellence for teams. LEARNING ARCHITECTURE PROJECT MANAGER - GOOGLE

REMOTE — OCTOBER 2021-SEPTEMBER 2022

Partner with over 50 multilevel, global clients to get solutions and resources aligned to implement quick identification of a broad range of Google suite learning resources and tools. Manage partners goals and suggest solutions that fulfill technical implementations. Direct learning consulting services in regards to Google Cloud Platform to channel partners and vendors. Provide customized readiness solutions and plans to help drive partner participation within the channel team for learning readiness and to reduce ramp-up time by 40% to achieve technical business goals. Lead weekly/monthly stakeholder calls to facilitate accountability and additional support where needed. Support reporting and metrics that enable channel teams to keep partners/clients on track and identify areas for improvement. PROJECT MANAGER/SENIOR CONSULTANT - DEV GLOBAL - REMOTE - NOV. 2021- SEPTEMBER 2022

Facilitate discussions and develop processes for clients to stay informed and make decisions using creative approaches and visually oriented activities. Support global teams including partners from varied organizations in the US, Africa, Europe, India, and Southeast Asia. Support financial and procurement processes/reporting related to several partner engagements simultaneously. Conduct and oversee research production and quantitative analyses related to pressing public health challenges, specifically in vaccination planning and deployment. Solve Remote, open to relocation 513-***-**** LinkedIn

DEVON L. LEE

complicated unstructured problems with little oversight using creativity, high energy, experiential/agile learning methods.

PROJECT MANAGER- FASTEMS - REMOTE - OCTOBER 2020-NOVEMBER 2021 Responsible for software and maintenance trainings remotely and at customer sites. Further development of customer training best practices and content management. Development and honing of skillset to include understanding of MMS software and manufacturing best practices. Analyze site performance by identifying the main sources of loss, activating root cause methodologies, and preventing reoccurring losses. Lead high-value projects related to process inefficiencies and sources of loss at the time to coordinate/facilitate activities using cross- functional resources to eliminate them. Optimize resources through cost savings or cost avoidance. Drive loss analysis events on-site and share key learnings to manufacturing network suppliers. Capture this process and details to train other trainers and product owners on new metrics and guidelines to maximize consistency and customer satisfaction globally. APPLE PROFESSIONAL LEARNING SPECIALIST/PROJECT MGR. - APPLE HYBRID- JANUARY 2016 - OCTOBER 2020

Provide clear understanding of the fundamentals of instructional design principles to all stakeholders. Create digital resources in instructing and classroom learning across multiple curricular areas. Directed programming of basic skills assessments and achievements across core content areas to create Apple Mentor Student Leadership program amongst Higher-Ed and High School sections. Create a fellowship of experiential development creative curriculums amongst staff and faculty, specifically infusing digital resources to promote learning. Provide professional development activities such as mentoring colleagues, offering workshops locally or nationally, hosting and presenting at conferences, etc. Deliver training and programs for students and parents on basic technology skills, the ethical and secure use of the Internet, and collaboration tools. Hosted sessions with faculty and staff of trends in the use of technology and national trends in education in general. Collaborate with leadership to develop an effective learning plan for professional learning that supports the goals of school districts and individual schools. Deliver high quality plans for schools throughout the United States. Customize professional learning based on individual plans for educators. LEADERSHIP DEVELOPMENT PROJECT MANAGER - MERCY HEALTH HYBRID - JUNE 2019-JULY 2020

Analyze employee experience survey data to design leadership toolkits to better equip leaders developing teams. Develop strategies and actionable items to strengthen core competencies. Interview, mentor and coach leaders going through company merger and restructuring simultaneously to gain more insight behind the data and examine the intimate perspective of multiple management levels. Coach/mentor leaders through change management principles and proven methodologies to cultivate company culture. Collaborate with senior level Remote, open to relocation 513-***-**** LinkedIn

management to develop career paths and succession planning through talent strategy and employee-created career profiles using Workday platform. TALENT DEVELOPER/MOBILE LEARNING STRATEGIST - DEFENDERS - HYBRID - AUGUST 2013- DECEMBER 2015

Responsible for the successful delivery of HR/Talent technology/process deliverables particularly in the Mobile Learning delivery strategy. Provided leadership oversight for implementation, upgrade, and/ or extension of mobile learning applications. Configure modules, as well as facilitate internal clients in the selection, implementation planning, fit analysis, testing, rollout and post-implementation support of the HR/Talent application solutions. Served as the subject matter expert responsible for having knowledge of and understanding of the integration between the existing technology infrastructure and third party vendor products and the future strategic direction of the application roadmap. GLOBAL PRODUCT INSTRUCTOR - SALESFORCE.COM - OCT. 2013 - NOV. 2014 Responsible for providing superior skills-based training as defined in customer project plans. Gain and maintain expert knowledge on Salesforce.com software functionalities by understanding application behavior and contextual uses of functionalities. Reinforce best practices and identify areas for improvement specific to implementation. Provide regular implementation status summaries encompassing all client institutions for the assigned software functionality area in order to facilitate effective resource planning, process improvements, and timely project completion.

PRODUCTION TRAINER SUPERVISOR - NATIONSTAR MORTGAGE/AURORA BANK - MARCH 2009 - AUG. 2013

Strategic leader and SME (subject matter expert) with oversight of Residential Servicing Enterprise Contact Centers Training and Instructional Design program within Aurora Bank FSB/ Nationstar Mortgage which consist of a large multi site contact center operations. Responsible for developing training materials regarding SAP and organizational policies, procedures, and system navigation for new hires and existing employees to prepare associates to successfully perform the duties of their job. Launch new directives to build calibration and a synchronized working environment through training material, and job aides. Conduct monthly change training sessions with existing production employees to highlight and clarify existing changes that have occurred throughout the month. Managed offshore learning efforts in Southeast Asia. EDUCATION

University of Indianapolis — Bachelor of science-

organizational leadership, Graduation date: TBD

Remote, open to relocation 513-***-**** LinkedIn

SKILLS

PROJECT MANAGEMENT - LMS ADMINISTRATION - INSTRUCTIONAL & SYSTEM DESIGN - TALENT DEVELOPMENT & HR STRATEGY - SYSTEM IMPLEMENTATION & ANALYSIS - SAAS TRAINING - TECHNICAL TRAINING - SALES TRAINING - PROCESS IMPROVEMENT - PERFORMANCE MANAGEMENT - LEADERSHIP - TEAM BUILDING - FINANCIAL & BANKING SERVICES - CUSTOMER SERVICE & SUPPORT - HELP DESK SUPPORT LICENSES & CERTIFICATIONS

Data Privacy & Information Security V3.1 - Traliant Apple Professional Learning Specialist - Apple - June 2016 & May 2018 Remote, open to relocation 513-***-**** LinkedIn