MARISOL MONTALVO

SKILLS

• Customer Follow-Up

• Corporate Social Responsibility

• Client Needs Analysis

• Quote Information

• Agent Support

• Office Supplies and Inventory

• Orientation Sessions

• Admitting Processes

• Customer Inquiries

• Clerical Support

• Office Meetings

• Excellent Interpersonal Skills

LANGUAGES

Spanish

Professional Working

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

WORK HISTORY

February 2021 - Current

Insurance Agent Insurance By Faith, 505 E. Frontage Rd. Alamo Tx. 78577

June 2018 - February 2021

Admissions Representative Rio Grande Valley College, 5419 N. Cage Blvd. Pharr Texas 78577

Maintained high standards of customer service by building relationships with clients.

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Responded to customer calls swiftly to resolve issues and answer questions.

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Determined client needs and financial situations by listening and scheduling fact-finding appointments.

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Approached potential clients by using direct marketing mailings and phone contacts.

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Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.

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Built relationships with clients using active listening and issue resolution to provide excellent service.

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Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.

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CONTACT

Pharr, TX 78577

956-***-****

ad0w5g@r.postjobfree.com

December 2016 - March 2018

Receptionist Administrator North Alamo Water Supply, 420 S. Doolittle Rd. Edinburg Texas. 78542

Supported students through admissions process by

answering questions and assisting with forms.

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Explained admissions procedures and courses offered to potential students.

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Reviewed admissions applications to check students' eligibility for acceptance.

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Scheduled [Number] appointments per [Timeframe] to meet with students face-to-face and discuss education plans.

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Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.

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Attracted and recruited students by communicating [Type] information via phone and email.

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Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to

[Number]%.

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• Led weekly campus tours to showcase campus features. Met prospective students, offered information and

represented institution by attending [Type] events.

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• Conducted interviews with participants to assess eligibility. Obtained updated contact information from all subjects and verified data for accuracy.

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Answered incoming calls, directing clients to individuals addressing specific needs.

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Took delivery of packages and documents, applying

appropriate internal policies relating to chain of possession.

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Promoted maintenance of professional and courteous customer interactions across reception personnel.

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Monitored visitor access and maintained situational awareness to promote on-site security and safety.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Greeted customers and visitors in-person and via telephone calls.

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Kept reception area clean and neat to give visitors positive first impression.

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Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

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Handled complaints and questions, and re-directed calls to other team members.

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Acted as first point of contact and set appointments for prospective clients.

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Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to

appropriate personnel.

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Directed incoming calls to internal personnel and

departments, routing to best-qualified department.

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Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

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Received and routed business correspondence to correct departments and staff members.

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EDUCATION

October 2021

Texas Department Of Insurance

Sircon, Online

July 1985

GED

PSJA High School, Pharr Tx.

Contact this candidate