Administrative Assistant Data Entry

Thelma Wilson

Great Team Leader, Multi-functional, Hardworking, Dedicated, Analytical & Quick Learner Youngsville, NC

To become part of an efficient team at an established company where my skills and abilities will contribute to company progress and excellence; to utilize my communication, problem solving and organizational skills in a business environment.

Highlights

Team management Deadline-oriented

Focused on customer satisfaction Scheduling

Management of remote employees Training and development Persuasive Skilled multi-tasker

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Agape Lawn Company - Durham County, NC

November 2016 to April 2020

Accounts Payable /Accounts Receivable /Collections via Quick books, Payroll, Customer Resolution, Scheduling, Ordered Office Supplies, Arranged Weekly Scheduled Traction Meetings, Bank Deposits

• Assisted with data entry

• Processed invoices

• Kept track of all incoming and outgoing mail

• Ordered office supplies

• Completed clerical tasks including faxing, scheduling, filing and placing orders

• Carried out receptionist duties such as answering phones and directing clients, visitors, customers and calls

• Arranged meetings for Management, Staff and crew Front Desk Supervisor

Marrriot RTP - Durham, NC

June 2014 to November 2016

Generated and distributed daily reports and order acknowledgments to appropriate personnel. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the Guest Service department. Developed rapport with the Guest base by handling difficult issues with professionalism. Resolved guest questions, issues and complaints. Effectively managed departmental expenses to stay within allocated budget. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Addressed negative customer feedback immediately. Provided detailed monthly departmental reports and updates to senior management. Developed, implemented and monitored programs to maximize guest satisfaction and manage on-site guest service representatives. Portrayed leadership.

Guest Services Representative

Durham Marriott City Center - Durham, NC

October 2013 to June 2014

Greet guests cordially; promptly and professionally check guests in and out of the hotel. Referred guests to local restaurants and recommended attractions in the area. Processed credit card transactions during the checkout process. Monitored room availability using PMS system. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Recommended top dining and entertainment options for guests in the Durham area. Processed guest payments for room charges, food and beverage charges and phone charges.

Guest Services Supervisor

Doubletree Hotel by Hilton - Rocky Mt., NC, US

March 2011 to August 2013

Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in the Rocky Mt. area. Balanced all rebates and other miscellaneous charges. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Served as public relations representative for the hotel. Supervised 12 front desk staff. Greeted all guests in a courteous and professional manner. Monitored the appearance and performance of the front desk

staff. Fostered strong working relationships with all hotel departments as well as vendors. Directed the daily activities of the 12 member team.

Material Handler

FedEx Express - Memphis, TN

June 2005 to December 2009

Responsible for operation of a forklift to load and unload package containers on the cargo planes. Weighing and scanning of the containers as per company specifications. Completed inventory control procedures for quality assurance. Completed bills of lading, data entry of relevant information. Communicated with ramp personnel for various issues.

Administrative Assistant / Broker Assistant

Merrill Lynch - Punta Gorda, FL

June 1999 to May 2005

Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Served as a professional representative of the CFO to executive clients, investors and board members. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Developed and managed third-tier resolution process to resolve issues originating from the customer retention team. Developed and provided ongoing tracking to division-wide customer complaints for annual government audits. Handled and distributed all incoming and outgoing mail. Open, read, and wrote answers to routine letters. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Served as a liaison between company President/Brokers and clients regarding client accounts and new business. Approved travel expenses and reimbursement requests. Posted deposits to accounts. Closed out all banking procedures at the end of day. Education

Paralegal

First School of Paralegal Studies - Clifton, NJ

1984

High school diploma or GED

Skills

• Accounts Payable

• Phone Etiquette

• CRM Software

• Accounts Receivable

• QuickBooks

• Payroll

• Administrative Experience

• Guest Services

• Materials Handling

• Microsoft Excel

• Microsoft Word

• Hospitality

• Customer service

• Microsoft Outlook

• Expense Management

• Public Relations

• Event Planning

• Human Resources

• Office Management

• Accounting

• Team Management

• Clerical Experience

• Employee relations

• Windows

• Microsoft Powerpoint

• Microsoft Office

• Typing

• E-commerce

• Google Docs

• SAP CRM

• SAP ERP

• Transcription

Assessments

Sales skills — Highly Proficient

January 2021

Influencing and negotiating with customers

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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