JOSÉ ARISMENDY VELOZ LOPEZ

* **** ****** *** *** Cellular: 518-***-****

Clifton Park, NY 12065-3886 Email: ad0w55@r.postjobfree.com EXPERIENCE:

The Painted Lemon, Inc. Clifton Park, NY

November 2022 – July 2023: General Manager – Responsible for 150 seat restaurant. Managed and scheduled kitchen staff, front of house staff, coordinated with multiple vendors all to ensure guests were promptly and courteously attended. Denny’s Saratoga Springs/East Greenbush, NY

April 2022 – October 2022: Restaurant Manager – Responsible for “front and back of house” operations. Supervised and educated staff on Denny’s procedures and food safety standards. Payroll, scheduling, hiring/firing, ordering stock and supplies. Welcoming guests and ensuring their satisfaction with the dining experience. Instituto de idiomas John F. Kennedy Santiago de Los Caballeros, República Dominicana 2009 – April 2020: Assistant Academic Director – Supervised 60+ faculty. Proposed, executed and implemented an improved academic direction of operations, logistics and scheduling. Created faculty handbook. Interview new faculty. Train new faculty on institute’s policy and procedures. Conduct and document performance evaluations of faculty and staff. Authorize group and individual schedule changes for efficient load balancing of academic resources. Supervise student registration and orientation. Make classroom observations and document faculty and course delivery to ensure curriculum requirements are met. Verify and approve faculty timesheets for payroll and classroom reports for accuracy. Direct maintenance and security of four buildings with over 50 classrooms. Administer placement tests and academic exams. Organize private tutoring for students. Manage the institute’s library resources when needed by assisting students, faculty and staff requiring library services; including the sales of textbooks and other administrative and logistical operations. The David Crockett, Altabella Hotels, Sanctuary Cap Cana Resort Punta Cana, República Dominicana July 2008 – 2009: Manager – Maintained restaurant’s entire food and beverage inventory and scheduling of 25 member wait staff. Organized kitchen operations for proper functionality and efficiency for this exclusive resort property. The Viceroy Chelsea, New York, NY

2006 – 2008: Manager – Supervised daily operations of front-of-the-house staff and kitchen staff. Administered training to new staff. Scheduled 15 wait staff. Administered payroll for entire restaurant staff of 35 employees. Maintained proper food and beverage inventories to ensure product availability and freshness and to eliminated waste. Acted as Head Manager. Sensa Bar & Grill Chelsea, New York, NY

2004 – 2006: Manager – Supervised and educated staff ensuring proper delivery of guest services that exceeded clientele expectations. Supervised bar operations. Verified and administered accurate payroll. Scheduled staff. Supervised and verified wait staff and bartender’s cash out procedures.

The Tomato Restaurant Chelsea, New York, NY

2001 – 2004: Manager – Hired to open and manage rebranded restaurant. Managed staff of 25 employees. Scheduled and supervised 15 wait staff. Resolved client issues to exceed their expectations. Delivered training to staff. Supervised proper opening and closing procedures and generated daily reports for the owners. The Gaylord Hotel San Francisco CA

1999 – 2001: Front Desk and Reservations Manager – Performed as Chief Front-of-House Manager, handled reservations for 175- room hotel. Managed both Guest Services Operations and Employee Services departments. Acted as Chief Concierge. Managed planning and reception of small to medium groups from 30 countries. Supervised and scheduled 25 employees. Decreased vacancies by implementing improved communication techniques and instituting other new policies and procedures. Hot Tomato Restaurant Chelsea, New York, NY

1994 – 1999: Manager – Managed 20 restaurant staff. Performed daily opening and closing transactions. Generated sales and inventory reports. Trained, supervised and scheduled wait staff of 15 servers. Pipeline Bar and Grill New York, NY

1990 – 1998: Server – Hired as pastry chef in high volume restaurant, bar and café in the World Financial Center. Promoted to Front-of-House Waiter, then quickly advanced to Floor Manager. Trained and supervised staff. Scheduled 40 servers. Verified and administered payroll, managed liquor inventories, guest services, money handling, open and closing procedures and daily sales reporting.

EDUCATION: Instituto Tecnológico de Santo Domingo, INTEC - Business Administration Santo Domingo, República Dominicana SKILLS: NY Certification in Food Protection and Quality. eTIPS Training Certified (correct and responsible way to serve alcohol). Hospitality oriented systems include: Dine, Remanco, Micros, Squirrel, MCI, and Aloha. Native Spanish speaker and fluent in English. Microsoft Office skills.