Customer Service Call Center

Wendy D. Riney

**********@*****.*** ● 314-***-****

**** ***** **** ***** ******, MO 63026

Established Sales and Marketing Professional with proven track record of successful revenue growth and client relationship management. Excellent communication and planning skills combined with effective problem solving and decision-making talents. Expert performance in relationship management, marketing, negotiations, and project management.

AREAS OF EXPERTISE

Account Growth, Development and Retention

Excellent Organization and Communication Skills

PROFESSIONAL EXPERIENCE

Hexure August 2023 to October 2023

business Development Representative 2023

Performed strategic outbound outreach – phone, email, and social media – to target accounts and key contacts, including up to C-level executives, and pitch Hexure value proposition. Qualified inbound leads to determine product fit and purchase timeline. Scheduled sales discovery calls and demos to meet enterprise targets. Conducted warm handoffs to sales to ensure a smooth sales process. Worked multiple channels with marketing campaign target lists as part of a greater strategic campaign effort to drive and influence pipeline.

Community Brands August 2020 to April 2023

Account Executive 2023

Managed a team of 5 Sales Development Representatives to generate qualified leads from Marketing to assist in the growth of the organization via new business acquisition. Coordinated hiring, management, development, and performance of the team. Tracked channel sales and performance activity, providing sales/lead projections and created/analyzed metrics to drive results. Managed pipeline and opportunities to close sales. Established KPIs/metrics to achieve monthly revenue targets.

Sales Development Representative – team lead 2022 - 2023

Managed a team of 5 Sales Development Representatives to generate qualified leads from Marketing to assist in the growth of the organization via new business acquisition. Coordinated hiring, management, development, and performance of the team. Tracked channel sales and performance activity, providing sales/lead projections and created/analyzed metrics to drive results. Managed pipeline and opportunities to close sales. Established KPIs/metrics to achieve monthly revenue targets. Continually coached and developed staff to ensure success and improved results and implement performance plans.

Sales Development Representative 2020 - 2021

Developed pipeline by building interest with new prospects and existing customers resulting from marketing and self-outbound research and activities including e-mail, phone, and social media. Set meetings for Account Executives with interested prospects. Worked closely with marketing and sales teams to initiate the sales cycle with specific, targeted demand generation campaigns with prospected and current customers.

Wendy D. Riney

**********@*****.*** ● 314-***-**** ● Page 2

InSource Leads April 2018 to July 2020

Sales Representative

Prospect, educate, and qualify new business prospects and marketing generated leads to drive opportunities for new business. Serve as main point of contact for existing clients to develop, retain and grow relationships. Develop, implement, and maintain daily plans to maximize leads to opportunities. Reach and exceed key performance indicators on a daily, weekly, and monthly basis.

Agilis Systems November 2017 - March 2018

Sales Development Manager

Managed a team of 3 Sales Development Representatives to generate qualified leads from Marketing to assist in the growth of the organization via new business acquisition. Coordinated hiring, management, development, and performance of the team. Tracked channel sales and performance activity, providing sales/lead projections and created/analyzed metrics to drive results. Managed pipeline and opportunities to close sales. Established KPIs/metrics to achieve monthly revenue targets. Continually coached and developed staff to ensure success and improved results and implement performance plans.

BizLibrary November 2016 to October 2017

Sales Development Manager

Managed a team of 6 Sales Development Representatives to generate Sales Accepted Leads from Marketing to assist in the growth of the organization via new business acquisition. Collaborated with the Marketing and Sales Teams to develop call and e-mail strategies to achieve sales goals, overcome objections and drive opportunities. Continually coached and developed staff to ensure success and improved results and implement performance plans. Coordinated the hiring, management, development, and performance of the team.

Varsity Tutors June 2016 to November 2016

Regional Sales Director

Managed a team of 14 Sales and Customer Service professionals. Lead and develop a sales team that assesses needs, sells tutoring packages, strengthens client relations, and provides high quality service to our clients. Continually coach and develop staff to ensure success and improved results and implement performance plans. Support and guide the team to hit all performance targets for number of new clients, repeat purchases, conversion rates, revenue and others as determined by company. Ensure correct usage of CRM and other sales applications. Work directly with other sales leaders and company executives to develop strategies to contribute to the growth of the company.

RICOH July 2015 to June 2016

Sales Manager

Directed and managed sales activities and performance for a team of 12 Sales Representatives. Led, motivated, and coached the sales team to meet and exceed budgeted sales revenue, gross profit, unit placement, expense and equipment contribution projections while maintaining a high level of customer service. Managed day-to-day employee relations’ issues. Aligns sales representative’s approach and customer understanding with Ricoh’s strategic direction. Assisted in the recruiting, interviewing, and hiring of sales representatives.

Wendy D. Riney

**********@*****.*** ● 314-***-**** ● Page 3

Renaissance FINANCIAL June 2014 to July 2015

Strategic Account Manager

Responsible for developing and growing new and existing accounts within assigned territory. Strategically grew existing customer base, while identifying new revenue opportunities. Maintained client retention and customer satisfaction. Prepared sales proposals for potential and existing clients. Oversee portfolios and monitor that billing and integrity of accounts are accurate. Ensure all company and industry changes are implemented correctly and communicated to client base. Plan and participate in marketing efforts for client events.

Lockton Companies May 2013 to June 2014

PECAP Account Manager

Managed relationships within the Private Equity and Corporate Acquisitions Practice. Developed and made recommendations to create integrated, comprehensive employee benefits solutions. Enhanced employee benefits management. Supported marketing and servicing of commercial property and casualty accounts. Managed and grew customer base through effective implementation of account strategies. Developed and tracked tactical technical priorities delivering value in use throughout assigned customer accounts based on and supporting the business plan and market development strategy.

Thomson Reuters May 1999 to May 2013

Strategic Account Manager 2006 – 2013

Managed relationships with existing groups and commercial clients. Served as main point of contact with ongoing communication to the client as necessary to develop, retain and grow relationships. Owner of the overall account, development of long-term account strategy, and lead in meeting client needs Prepared and delivered client facing communications for all migrations/upgrades, working in partner with the Technical Account Teams and the Global Operations Teams. Provide regular communication to Sales Management and Global Operations Teams on existing projects within pipeline. Present client presentations, pricing plans, and promotional proposals. Build and maintain strong relationships within client organization, from the decision-maker to end-user levels.

•2011 Global CEO Circle Winner

•Achieved 100% of Sales Targets 2006 – 2013

Manager – Customer Order Management Center 2002 - 2006

Managed staff of 15 Order Management Specialists, Order Activity Coordinators and Relationship Coordinators servicing US, Canadian, North and South Latin America with revenues from $1000 to $500,000 per client. Managed the end-to-end order process to ensure all sales are accurately vetted, reported and installed. Minimized exposure to liabilities by ensuring compliance with business rules/practices and third-party regulations. Established relationships with third party providers, and work to resolve customer and provider queries as they arise. Managed the review of the Pending Orders and Orders to be billed reports to ensure that all revenue is maximized.

Regional Sales Coordinator 1999 - 2002

Primary point of contact for more than 150 key accounts. Liaison between Client, Sales Teams, and Internal Operations. Established and maintained client relationships with leading financial institutions for full scope of services. Supported sales with contract preparation and compliance for new sites. Developed and maintained relationships with Market Data Specialists at NASDAQ, AMEX, NYSE and OPRA to meet client needs. Accurate, timely entry of order information to meet service level agreements.

Wendy D. Riney

**********@*****.*** ● 314-***-**** ● Page 4

EDUCATION & CERTIFICATIONS

Bachelor of Arts in Communication – University of Missouri St Louis - St Louis, MO

Student Ambassador 1996-1998

Represented and promoted positive image for University, assisting university personnel at various campus and community events. Interacted with community and University leaders, local alumni and other students with similar interests.

References available upon request

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