Customer Service Associate

ROXANN HEBERT

ad0w3y@r.postjobfree.com 337-***-**** Kaplan, LA 70548

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Skills

● Regulatory Compliance

● Time Management

● Friendly and Outgoing

● Verbal and Written Communication

● Documentation and Reporting

● Data Confidentiality

● Client Documentation

● Client Records Management

● Critical Thinking

● Team Collaboration

● Clear Communication

● Reliable and Punctual

● Script Use

● Customer Database Maintenance

● Skilled Negotiator

● Customer Service

● MS Office

● Strategic Marketing

● Attention to Detail

● Networking and Prospecting

● Email and Telephone Etiquette

● Information Confidentiality

● Data Entry

● Outbound Calling

● Remote Access Call Center Software

● Negotiation and Persuasion

● Lead Management

● CRM Software

● Customer Inquiry and Response

● Documentation and Recordkeeping

Experience

Elderly Caregiver Self Employed Services - Lafayette, LA 11/2017 - 03/2020

● Transported patients to medical, dental and personal care appointments.

● Followed care plan and directions to administer medications.

● Developed strong and trusting rapport with patients to facilitate smooth, quality care.

● Tracked and reported clients' progress based on observations and conversations.

● Contacted medical providers on behalf of clients to follow up on appointments.

● Consulted with client care team to continually update care plans.

● Maintained detailed records of services performed on clients.

● Contributed to case reviews of client status and progress. Farm Manager 6Heberts Cattle Company - Kaplan, LA 11/2016 - 11/2020

● Directed efficient crop production to maximize resource utilization and consistently meet schedule and financial demands.

● Set long and short-term targets and goals to drive breeding and farrowing success.

● Secured farm management agreements through prospecting, analysis and sales.

● Implemented action plans to meet farm-specific and company-set goals.

● Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.

● Negotiated with buyers for sale, storage or shipment of crops or livestock.

● Coordinated clerical, recordkeeping and marketing strategies to enhance business operations and boost profits.

● Collected and recorded growth, production and environmental data. Substitute Teacher, K-12 Vermilion Parish School Board - Abbeville, LA 08/2013 - 11/2018

● Provided classroom instruction outlined in teacher's lesson plans.

● Maintained rules of conduct that encouraged self-discipline and responsibility.

● Requested as substitute teacher based on excellent referrals and trusted performance.

● Maintained student attendance and assignment records to prevent lapses during teacher absences.

● Created and promoted a physical education program through the Parent Teacher Organization encouraging students, faculty and staff, along with their families, the importance of exercise and healthy living. Medical Records Specialist Cypress Behavorial Health Hospital - and insurance cider Lafayette, LA 11/2000 - 11/2002

● Provided respectful assistance to patients, staff members and insurance company representatives.

● Pulled patient records and transferred information to appropriate parties.

● Set up patient charts and documented information in various company software.

● Streamlined day-to-day office processes to meet long-term goals.

● Verified record copies before handing each over to check for and remove unnecessary details.

● Determined and implemented techniques to improve medical records retrieval process.

● Entered patient insurance, demographic and health information into software and confirmed records.

● Observed confidentiality and safeguarded all patient-related information.

● Pulled patient charts for upcoming appointments.

● Processed and invoiced records requests from patients, providers and third parties.

● Maintained complete confidentiality in accordance with organization and legal requirements.

● Retrieved medical charts for healthcare staff for filing in medical records.

● Organized patient charts, gathering medical histories, lab results and consents.

● Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.

Education and Training

Delta College of Arts & Technology - Lafayette Lafayette, LA 12/2006 Completed : Medical Records Administration

● Completed continuing education in Medical billing and coding. McNeese State University Lake Charles, LA 1999 Some College (No Degree): General Studies

Vermilion Catholic High School Abbeville, AL 05/1996 High School Diploma

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