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Customer Service Relationship Management

Location:
Santa Clarita, CA
Posted:
November 07, 2023

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Resume:

Grace Garcia Senior FHA/Conventional/Jumbo/Non-QM Underwriter

ad0w3r@r.postjobfree.com 661-***-**** California

Detail-oriented professional with a strong background in Mortgage Front Underwriting – Familiar with mortgage agency guidelines and documentation requirements (FHA, FNMA, FHLMC, JUMBO & Non-QM Loans, Home Ready, Home Possible, DPAs Loans, Hard Money Lending) Ability to carry out requisite qualification calculations (all income types, income ratios, residual income, LTV and MIP) Quality focused, with ability to adhere to company and bank regulations, staying updated with upcoming policies. Excel at organizational and prioritization abilities. Dedicated problem solver with demonstrated success in reviewing loan documentation and vendor reports to identify signs of fraudulent activity. Employ solid relationship management skills to ensure customer satisfaction. Impeccable written and verbal communication skills with ability to foster strong relations with teams including managers, loan processors, Brokers, Realtor/Agents, Funder, Title, Loan Officer and Escrow. Tech savvy with proficiency in Microsoft Office Suite, Encompass, Empower, Lending Space, Octane and other Lending PC Area of Expertise:

Regulatory Compliance

Risk Assessment & Mitigation

Background Checks

Conforming/Non-Conforming Loans

Financial Auditing & Analysis

FHA/Conventional Loan Underwriting

Data Analysis & Reporting

Foreclosure Review

Cash Flow Analysis

Account Management

Client Relationship Management

Income Tax/DTI/LTV Analysis

Professional Experience

MILLENIA 2000 • REMOTE CONRACT SR. FHA/CONVENTIONAL UNDERWRITER - Santa Clarita CA • June 2022 – Present Customer Service Internal and External Colleagues. Frontline underwriting of FHA, Conventional, Jumbo, Non-QM loan products. Perform a thorough analysis of the applicant's income and expense data, asset documentation, credit reports, and property valuations. Performing manual underwriting, requiring a detailed familiarity with various loan programs. Executing an appraisal analysis to determine that acceptable collateral standards are met. Communicating credit risk decisions to the partnering individuals within the company, correspondents, or borrowers. Achieving productivity standards. Performing due diligence quality review of partnering underwriters, by providing a detailed review of retail and correspondent approved loans, including credit, income, and asset analysis and findings. Additional related duties may be assigned, as required and ensure to meet the loan requirements and assesses the amount if risk each potential borrower presents to the lender. NEW AMERICAN FUNDING • REMOTE SR. FHA/CONVENTIONAL UNDERWRITER - TUSTIN, CA • November 2020 to May 2022 Oversaw mortgage loans ranging from including Agency loans/Conforming, Non-Conforming, Fannie Mae, Freddie Mac, FHA Purchase, Refinance, Prequalification stage, Candor Loans, DPA Loans, Home Ready, Home Possible, BAP Loan (Buyer's Acceptance Program). Conduct, review, and analyze mortgage applications, determine the level of risks, verifying client documents, check for GSE requirements, adhering and complying to all company overlays. Ensure lending procedures comply with HUD requirements on FHA loans, calculating insurable loans and exceeds the standard qualification guidelines for company loan program. Explored company strategies, goals, and objectives to implement risk-based review on all loans, mapping performance and ability to repay. Administered loan-related products including FHA and Conventional, research and undertake a client’s risk, compiled information of potential clients, deliver detailed risk assessments and findings contributing to final decision. Offered guidance and support in identifying red flags and resolving health and safety issues. Scan and scrutinize individual loan files and determine compliance with applicable lender guidelines, applying underwriter acumen to investigate major or minor deficiencies within a loan file.

Key Accomplishments:

Meet and exceed company and personal goals, identifying potential risks, underwriting investigations, and quality and quantity FHA, Jumbo & Conventional Loans.

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Knowledge of mortgage lending programs including Non-Conforming, Fannie Mae, and Freddie Mac guidelines, as well as the use automated underwriting systems

Knowledge of federal regulations including but not limited to: TRID, RESPA, HMDA, ECOA, FCRA, FDPA, and Reg Z

Trained and managed co-underwriters as mentor enhancing performance, providing constructive feedback, and ensuring on time delivery.

CARDINAL FINANCIAL LLC • REMOTE SR. FHA/CONVENTIONAL/JUMBO UNDERWRITER - CHARLOTTE, NC • October 2019 to November 2020 Formalized mortgage loans, including verifying and compiling automated underwriting findings, asset, income, and collateral documents. Evaluated appraisal, assuring accurate valuation, and ensure accuracy and completeness of value. Forged strong relations with processors and sales management, providing education about loan status, and outstanding requirements, and examining Net Tangible Benefit in applicable states. Key Accomplishments:

Recommend resolutions to difficult scenarios and loan conditions, collaborated with underwriting colleagues, established strong relationship with customers, vendors, members of state and regional government entities, and other organizations initiating appropriate prevention action.

Knowledge of mortgage lending programs including Non-Conforming, Fannie Mae, and Freddie Mac guidelines, as well as the use automated underwriting systems

Knowledge of federal regulations including but not limited to: TRID, RESPA, HMDA, ECOA, FCRA, FDPA, and Reg Z CIT BANK/ ONE WEST BANK • SOLE SR. FHA/CONVENTIONAL/JUMBO UNDERWRITER - Pasadena, CA • June 2018 to October 2019 Managed several mortgage roles including Conforming, Non-Conforming, Conventional, Jumbo Loans, FHA Full Docs & Streamlined Loans and Non-QM Loans, or a non-qualified mortgage, executing standardized modes of verification for loan approvals. Upheld strict regulatory compliance with company investors, adhering to government standards, while advancing underwriting reviews, condition reviews, and other tasks, maintaining on time completion. Imparted knowledge and understanding of transaction components that indicate a loan is investment quality. Key Accomplishments:

Meet and exceed company and personal goals on quality and quantity, identifying potential risks, underwriting investigations on FHA, Jumbo & Conventional Loans.

Trained and managed co-underwriters and Loan Officers as mentor enhancing performance, providing constructive feedback, and ensuring on time delivery. Closed/funder loans on time. OCMBC, INC DBA LOAN STREAM • REMOTE SR. FHA/CONVENTIONAL/JUMBO UNDERWRITER - IRVINE, CA • November 2017 to April 2018 Performed risk analysis and making decisions regarding deficiencies identified during the review process. Evaluated customer records and make other bank product recommendations. Reviewed credit and collateral position on existing loans, ensured adherence to GSE requirements, along with GSE or HUD specific requirements to support risk ratings. Explored transaction components that indicate potential for fraud and performing sufficient investigative work to resolve issues of escalated customers, advising throughout loan process. PENNYMAC LOAN SERVICES • SR FHA/CONVENTIONAL UNDERWRITER - PASADENA, CA • January 2014 to November 2017 Compiled copies of loan applicants credit histories, financial statements, and other financial information. Investigated loan agreements to ensure completion and accuracy as per the HUD requirements met on FHA loans standards. Streamlined refinancing requirements of platinum, high net worth, navigating clients pertaining to home equity (new line of credit or existing line of credit). Collaborated with Support Operations, Sales, and Clients, advocating Company underwriting philosophy and education.

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Key Accomplishments:

Meet and exceed company and personal goals, identifying potential risks, underwriting investigations, and quality and quantity FHA Full docs and Streamline and Conventional Loans.

Knowledge of mortgage lending programs including FHA, Conforming/Non-Conforming, Fannie Mae, and Freddie Mac guidelines, as well as the use automated underwriting systems

Knowledge of federal regulations including but not limited to: TRID, RESPA, HMDA, ECOA, FCRA, FDPA, and Rag Z JP Morgan Chase Bank • SR UNDERWRITER – CHATSWORTH CA • November 2007 to December 2013 Underwrote full range of mortgage loans including Agency loans/Conforming, Non-Conforming, Fannie Mae, Freddie Mac, Jumbo Loans. Responsible for underwriting and applied needed conditions to mortgage applications to assure borrower meets program/product specifications Communicated the decision (approval, suspense, denial) to the appropriate individuals within the firm while upholding fair lending practices of JPMorgan Chase Mortgage. Responsible for productivity targets and will ensure quality, productivity and customer satisfaction and making sure loans are saleable. Key Accomplishments:

Meet and exceed company and personal goals, identifying potential risks, underwriting investigations, and quality and quantity Jumbo & Conventional Loans.

Knowledge of mortgage lending programs including Non-Conforming, Fannie Mae, and Freddie Mac guidelines, as well as the use automated underwriting systems

Did analysis on consumer financial statements, individual credit reports, calculates cash flow and balance sheet ratios as appropriate, and reviews other relevant information like Assets, Title and Collateral. Additional Experience

Sr. Underwriter, BC BANCORP, Non-QM Loans/ Subprime Lending, Valencia CA – 10/2005 - 11/2007 Sr. Underwriter, WMC Mortgage Corp Non-QM Loans/ Subprime Lending, Burbank CA – 05/2003 - 9/2005 Credit Risk Manager/Loan Officer, Wells Fargo Bank Consumer Loans, Lancaster CA – 06/1996 - 4/2003 Accounting Specialist - Don Hart Manufacture of Gamble Machine Chatsworth CA – 11/1994 – 06/1996 Accounting Clerk Specialist - Petron Corporation Manila Philippines 07/1988 – 10/1994 Education

Bachelor of Science in Business Administration major in Accounting, Manila Philippines Certificates & Licenses

FHA DE Certified issued by HUD (United States Department of Housing and Urban Development and Certification in Conventional Underwriting from American School of Mortgage Banking, Van Nuys CA, 2002



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