Christina Navarrette

**** ********* **

El Paso, TX 79903

Cell: 530-***-****

E-Mail: ad0w3d@r.postjobfree.com

Summary:

Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights:

Operations management

Staff development

Staff training

Supervision and training

Sound judgment

Computer-savvy

Calm under pressure

Complex problem solving

Accomplishments:

Leadership

Served as key contributing member to Leadership team

Experience:

February 2009 to Present

City of El Paso-Environmental Services El Paso, TX

General Service Lead Worker

Addressed questions and concerns from the general public. Gathered and analyzed data on community needs and interests. Solicited contributions and participation from local businesses to promote and improve community events and activities. Estimated and justified financial, staffing, facilities and equipment costs based on project needs and available resources. Wrote an average of 10+ comprehensive reports and presentations each month. Recruited, trained and supervised new staff members each year. Monitored program budgets and costs to verify expenses were within budget parameters. Identified maintenance and safety issues at program facilities and coordinated repairs. Responded to questions regarding city laws, ordinances and regulations. Directed the proper use of program facilities by staff and the general public

April 2006 to April 2009

Inn of the Mountain Gods Resort/Casino Mescalero Apache Indian Rese, NM

Table Games Shift Manager

Managed team of 70+ professionals. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Reviewed study findings and recommended options for project restructuring, funding alternatives and reducing costs. Identified maintenance and safety issues at program facilities and coordinated repairs. Monitored program budgets and costs to verify expenses were within budget parameters. Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs. Reviewed staff work and gave comprehensive and constructive feedback. Maintained up-to-date and accurate program files and records. Recruited, trained and supervised new staff members each year. Wrote numerous comprehensive reports and presentations each month. Coordinated the scheduling of training and classes for assigned programs. Estimated and justified financial, staffing, facilities and equipment costs based on project needs and available resources. Conducted needs' assessments and referred clients to financial, medical, social and community

Assistance and services. Gathered and analyzed data on community needs and interests. Addressed questions and concerns from the general public

May 2001 to Dec 2005

Colusa Casino And Resort, Colusa CA. 95932

Table Games Shift Manager

Managed team of 70+ professionals. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Reviewed study findings and recommended options for project restructuring, funding alternatives and reducing costs. Identified maintenance and safety issues at program facilities and coordinated repairs. Monitored program budgets and costs to verify expenses were within budget parameters. Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs. Reviewed staff work and gave comprehensive and constructive feedback. Maintained up-to-date and accurate program files and records. Recruited, trained and supervised new staff members each year. Wrote numerous comprehensive reports and presentations each month. Coordinated the scheduling of training and classes for assigned programs. Estimated and justified financial, staffing, facilities and equipment costs based on project needs and available resources. Conducted needs' assessments and referred clients to financial, medical, social and community

Assistance and services. Gathered and analyzed data on community needs and interests. Addressed questions and concerns from the general public.

March 2000 to April 2002

Physicians Healthcare Associates

Maintained up-to-date and accurate program files and records. Conducted call backs for patients to confirm appointments. Managed a PBX operating system of 30 lines. Assisted Dr. calls, Pharmacy calls. Provided excellent customer service

Education:

1995 Hanks El Paso, TX

High School Diploma

EPCC/UTEP El Paso, TX

Associate of Arts Psychology

Contact this candidate