Chris Nichols

**** *. ********* ***. • 208-***-**** • email:ad0w2s@r.postjobfree.com

https://www.linkedin.com/in/chris-nichols-146a1231/

Objective: System Analyst, IT Support, Network/Hardware Support. Software Testing

Education: Certifications - CompTIA A+, CompTIA Network +

Associates Degree in Network Administration: Stevens Henager College

Skills and Abilities: JCL, UNIX, MVS, TSO,VSAM, VTAM, CICS, IDMS, JES2, SDSF, ISPF, Cybermation/ESP, VISO, VMWare, Cisco IOS, BootP, DHCP, LDAP, HP-UX. HP WebJetAdmin, JIRA. Datadog

Career Summary:

Customer Assurance Test Engineer. Boise, ID. June, 2019 -Present: Modis

Work with HPI Technical Marketing Engineers and Technical Solutions Engineers to characterize escalations and perform triage and reproduction activities.

Perform ad hoc and exploratory verification.

Write clear and concise defect/issue reports.

Troubleshoot FW, Solutions and HW issues.

Collect logs and other data for analysis by TME’s/TSE’s/Firmware/Software Labs.

In depth knowledge of current Enterprise LaserJet products and of LaserJet Solutions (ie; Safecom/HPAC/HPCR/Papercut).

Test Marketing Test Engineer . Boise, ID. June, 2018 - June, 2019: Beyondsoft

Work with HPI Technical Marketing Engineers and Technical Solutions Engineers to characterize escalations and perform triage and reproduce customer issues for possible code changes and identify possible defects.

Perform ad hoc and exploratory verification.

Installation and configuration of 3rd party solutions and HP developed print management solutions e.g. HP Security Manager HP WebJetadmin

Write clear and concise issue/defect reports using JIRA HP ALM. (Quality Center) reporting tools.

Troubleshoot FW, Solutions and HW issues.

Collect logs and other data for analysis by TME’s/TSE’s/Firmware/Software Labs.

In depth knowledge of current Enterprise LaserJet products and of LaserJet Solutions (ie; Safecom/HPAC/HPCR/Papercut).

Software Tester, Hardware Tech 3 Boise, ID. – July, 2010 – June, 2018: Adecco

Responsible for the certification and testing of third party solutions software for HP Multi-function printers via automated Linux scripts and manual testing procedures. Initial test environment setup and configuration, test selection, test instantiation, test execution, results analysis, troubleshooting and characterization, defect analysis, and reporting. Hardware Support for devices is also included. Currently installing and configuring HW and SW for 3Par network stations at HP

Making, testing and installing CAT5 and CAT6 cables in server arrays.

Installing MM OM4 FC cables along with HBAs and SPF is RAID controllers, servers, and HP brocade and 5900 series switches

Installing 10GB iSCSI cards and cables in RAID controllers and servers.

Computer Operator, Boise, ID. - February, 2009 - July, 2009: Idaho Department of Health & Welfare

IBM z/OS/MVS Mainframe experience

Perform system and batch monitoring on mainframe platform

Execute job abend / job failure recovery

Perform system IPLs

Execute daily/weekly/monthly tasks per checklist

Experience with multiple scheduling software package Cybermation ESP

Demonstrate ability to respond quickly and effectively to issues, requests, phone calls

Execute batch throughput and system health to meet SLAs (Service Level Agreements)

Ability to analyze problems and select proper corrective action

Proficient in MVS, JES, sub-system commands

Software Tester, Boise, ID. - March, 2008 – August, 2008: Applabs

Responsible for test and certification of HP print drivers and software across multiple Windows Operating Systems.

Maintained HP MFP printers and updated devices with current FW code for testing.

HP WebJetadmin and HP driver Web deployment testing.

Computer Operator, Boise, ID. - July, 2006 – September, 2007: EDS

In charge of Operations environment running UNIX Solaris 2.8 Operating system on SunFire 4810 box with Unicenter automated job scheduler. Responsible for running daily, weekly and monthly production batch cycles for Idaho Medicaid claims. Also, filing report delivery checklists, sending monthly and weekly files to vendors via FTP and creating monthly media output, i.e. cds, for state monthly and quarterly cycle runs.

Sr. Operations Analyst, Boise, ID - May, 1998 - January, 2004: Albertson’s/Supervalu

Managed and built JCL for business system applications, primarily the Accounts Payable system. Responsible for implementing new applications for batch data processing for Albertson’s Business Systems using ESP software.

Developed processes for creating, sending, receiving and processing files with external vendors using the FTP process and worked with technical contacts with external vendors regarding file naming conventions and encryption processes.

Provided support for users using business applications through IBM CICS and IDMS applications and worked with event driven applications and application mapping using analytical efforts, user acceptance Visio and Cybermation software.

Directed implementation for major system development and/or system revision and audited installed systems to ensure that they adequately met user requirements. Also, provided ongoing support and training for systems regarding issue and problem resolution.

1.IBM Z/OS/MVS Mainframe Operator, Boise, Id November, 1995 – May, 1998: Albertson’s/Supervalu

Perform system and batch monitoring on mainframe platform

Execute job abend / job failure recovery VIA Cybermation ESP Batch scheduler

Perform system IPLs

Execute daily/weekly/monthly tasks per checklist

Experience with multiple scheduling software package CA-7, Cybermation ESP

Demonstrate ability to respond quickly and effectively to issues, requests, phone calls

Ability to analyze problems and select proper corrective action

Proficient in MVS, JES, sub-system commands

Proficient with reading JCL

Military Service

US Marine Corps, June, 1986 - September, 1991

Infantry, Tank Crewman - Gulf War Veteran

References:

Tyler Budzianowski

Accreditation and Certification Lead at Hewlett Packard

e-mail ad0w2s@r.postjobfree.com

phone #: 208-***-****

John Milburn

Systems Programmer/Analyst

CareFirst of Maryland

ad0w2s@r.postjobfree.com

194 Stafford Ln. Harpers Ferry WV 25425-3232

208-***-****

Ankara Orr

Software Quality Assurance Engineer at Yardi

E-mail: ad0w2s@r.postjobfree.com

phone #: 208-***-****

Eric Farrar

Network Admin, HPE Engineering Services, Quality and Infrastructure

E-mail ad0w2s@r.postjobfree.com

Phone # 208-***-****

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