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Customer Service

Location:
Denver, CO
Posted:
November 07, 2023

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Resume:

EDUCATION

University of Wisconsin - La Crosse La Crosse, WI

Bachelor of Science in Biomedical Science; Minor in Chemistry Graduation: December 2020

WORK EXPERIENCE

Ardent Mills Denver, CO

Analytical Research and Quality Technician September 2023-Present

Obtained critical data that supports 450 milling locations by performing moisture, ash, and protein tests to verify grain/wheat properties.

dsm-firmenich Waukesha, WI

Quality Control Lab Technician I July 2021 – September 2023

Applied technical lab skills in the microbiology, lipase, and culture media labs. Demonstrated proficiency in coagulant testing and pour/spread plating techniques.

Maintained laboratory equipment and inventory. Updated records in SAP, LIMS, written lab documents, and amended SOPs. Performed numerous environmental monitoring tests around the facility while understanding appropriate PPE requirements. Received Lean Six Sigma white belt training and certification.

Westmoor Country Club Brookfield, WI

Server May 2017 – August 2022

●Acquired expert customer service skills while serving members, problem-solving when issues arose, and efficiently working with a team.

●Enhanced member dining and event experience by paying close attention to detail and demonstrating a positive attitude.

RELEVANT LABORATORY PROJECTS

Mendelian Genetics with Drosophila, Genetics, UW-La Crosse, January - April 2018

●Examined Drosophila Melanogaster with microscopes to identify traits and produce offspring with new phenotypes to prove Mendel’s Law of Segregation.

Identification of Unknown Microbes, Introduction to Microbiology, UW-La Crosse, March 2018

●Used biochemical tests, selective and differential media, and aseptic technique to identify an unknown microbe.

Determining the Effects of Anti-tumor Drugs on Cytoskeleton, Cell Biology, UW-La Crosse, November 2019

●Analyzed the efficacy of anti-tumor drugs using indirect immunofluorescence microscopy.

Cyclic Voltammetry, Analytical Chemistry, UW-La Crosse, November 2019

●Determined the concentration of iron in an aqueous solution of L-ascorbic acid using Pinewave Potentiostat software.

SERVICE/ACTIVITIES

Pre - Physician’s Assistant Club La Crosse, WI

September 2016- December 2020

●Volunteered at Bethany St. Joseph church and raised money for lung cancer research.

●Gained insight into the important role of Physician Assistants in today’s healthcare setting.

Big Brothers and Sisters Organization La Crosse, WI

September 2018- June 2021

●Acted as a positive role model and mentor for a girl from the La Crosse community who I often met at recess and to help with school subjects she may have been struggling with.

●Engage her in reading, writing, and physical activities to establish healthy lifelong habits.



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