Customer Service Assistant Manager
Resume:
Laquetia Manns
Fayetteville, NC *****
**************@*****.***
Seeking a company which will require me to perform the duties that requires me to work my way up the ladder.
Authorized to work in the US for any employer
Work Experience
Auditor
NFI - Fayetteville, NC
April 2023 to Present
• Proven to work 12 hour shift
• Ability to check pallets
• Proven to mark off damage item and complete the LPN number down Assistant Manager
Simply 10 - Fayetteville, NC
September 2021 to March 2023
• Managed a group of associates
• Oversaw day to day store operations
• Opened and closed store
• Made bank deposits and money orders on behalf of Simply 10 store, and as a assistant manager
• Provided excellent customer service to all customer in a timely manner
• Coordinated, arranged and led sales calls
• Managed daily reports of transactions
• Designed and ordered all incoming and outgoing inventory, special orders and merchandise for customers
• Trained new employees on store processes and procedures
• Coordinated schedules and assigned associate and employee shifts
• Enforced company policies and procedures
Manager
Taco Bell - Raeford, NC
January 2021 to September 2022
• Run a full shift
• Ability to fill out a Tred Boar
• Proven to keep a track on icon, labor, VOC, and put in payment.
• Proven to put in times adjust times
• Count inventory, out order in for truck
• Ability to make a schedule.
• Work with excel, Microsoft Word, PowerPoint and spreadsheet in erestraunt Forklift Operator/Material Handler
FHI - Boston, MA
August 2020 to December 2020
• Proven to drive a fork lift
• Ability to know safety rules
• Proven to puts my orders out build a pallet
• Even to stages it or load the order
• Understand my head set calling out to me, also calling out my printer number CSR - Customer Service Representative
Sykes - Fayetteville, NC
April 2017 to December 2019
• Assisted customers with a warm and professional attitude
• Processed orders, exchanges, refunds and customer transactions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Wrote call center scripts
• Assisted with technical support duties
• Monitored claims and physician-related services
• Performed data entry for customer information, shipments and orders
• Handled billing issues and order inquiries
• Took inventory
Assistant Manager
Speedway Convenience store - Fayetteville, NC
August 2015 to April 2017
•
• Promoted to Assistant Store and Sales Manager
• Supervised team members, staff members and employees
• Managed store operations
• Managed opening and closing store
• Managed nightly cash, register, financial and sales totals
• Acted as customer service representative
• Handled and submitted incoming sales calls
• Managed daily reports of transactions
• Handled all team member and employee scheduling
Receptionist
Luvkiss Day Care - Raeford, NC
January 2011 to July 2015
• Checked in visitors for their appointments
• Greeted visitors
• Screened and directed calls, took messages
• Contacted Parents if they are missing a payment or something wrong with their child
• Answered all customer and visitor questions
• Verified Payment, had parents a copy of their receipt
• Input customer and visitor information
• Made copies and scanned documents
Child Care Provider
Child Care - Honolulu, HI
April 2009 to December 2010
• Prepared meals, and snacks for newborn and toddlers over a year
• Monitored children in bath, or pools
• Changed diapers of 2 infants and toddlers, for example go through over a half of pack of diapers a day,
• Following the appropriate health guiding principle.
• Corrected children behavior when desirable
• Taught children to contribute to and to be giving enduring, and neutral relationship to others.
• Kept records of children's development and talked about child's need with guardians.
• Maintained laundry, such as washing, folding, and hanging up clothes if needed.
• Taught children concerning good health and individual habits, for example keeping room clean and neat.
Education
Some college in Bachelor Business Of Administration Post University
Skills
• Forklift
• Nannying
• Order Picker
• Assembly
• Shipping & Receiving
• Childcare
• Mechanical knowledge
• English
• Call Center
• Toddler Care
• Order Picking
• Food Processing
• Warehouse Experience
• Babysitting
• Microsoft Excel
• Manufacturing
• Customer Service
• Infant Care
• Microsoft Office
• RF Scanner
• Materials Handling
Certifications and Licenses
Food Handler Certification
Forklift Certification
Contact this candidate