JON MILLER, CSQA CSTE

***** *. ****** *** ● Glenpool, OK 74033

Cell: 682-***-**** ● E-mail: ad0w1l@r.postjobfree.com

SENIOR SOFTWARE QUALITY ASSURANCE ANALYST

Recognized as a subject matter expert in identifying and executing quality process improvements and initiating high-caliber quality assurance solutions to meet IT goals. Expert in making sound decisions and quickly resolving crisis situations.

Certified Professional offering 20 years of success in the software quality assurance analyst discipline combined with extensive knowledge of technology, software testing concepts, complex databases, and technology systems. Analytical and strategic professional with exceptional experience in test planning and execution, user interface testing, functional and end-to-end testing, regression testing practices, back-end data validation, quality process improvement strategies, Agile development, and software developer, business analyst and key stakeholder collaboration. Proven expertise in Agile and Waterfall methodologies, risk analysis, software test validation, and new software adoption. Delivered excellent results that have positively impacted corporations in healthcare, financial services, call center, hospitality, e-learning, pharmacy, and insurance industries. Value Statements:

●Talented leader who is adept in resolving challenges and has been a pivotal player in delivering high-caliber and quality-focused software applications to end-users.

●Leveraged years of expertise to serve as a valuable resource and integral member of teams that create high-end software products used by internal customers.

●Adaptable professional who quickly understands business and technology requirements, rapidly learns the operations of various organizations, and serves as a champion of software quality. Acknowledged for innate ability to identify software problems and decrease future technology expenses.

●Colleague Endorsements: “Jon is my go-to guy for all quality assurance needs. He is a critical partner during the business requirements development phase, helping to foresee challenges and create test plans and scripts.” Jhan Knebel “As a Quality Analyst, Jon has kept the organization focused on supporting our core value of Never Sacrificing Quality. He is a consummate professional that has brought a wealth of information to our department.” Teresa Winer

SIGNIFICANT QUALIFICATIONS

Quality Systems Management ● Interface, Software, and Hardware Testing ● Software and Application Development Software Requirements Development ● Testing Cloud applications ● Root Cause Analysis ● Quality System Improvement Ideas and Execution ● Quality Documentation Development and Management ● Product Release Quality Reviews ● Software Test Team Management ● Product Release Quality Evaluations ● QA Team Member On-boarding

CAREER EXPERIENCE

BANK OF OKLAHOMA ● Tulsa, OK 07/2019 to Present

Quality Assurance Lead

Rejoined Bank of Oklahoma in a contract QA Lead capacity, and immediately assumed QA Lead responsibilities on 3 concurrent bank projects. Using prior BOK project experience and years of overall QA Lead experience, I have been able to positively impact project trajectories, affect KPI’s favorably, and instill confidence in project teams that the quality function is being managed effectively.

●Prepared detailed, comprehensive test strategies to communicate the methodology, scope, and approach to be used by the team in order to deliver projects on time and audit compliant.

●Introduced distributed team members to quality concepts and tools to increase their understanding of and contribution to the quality effort.

●Organized and led all kick-off meetings, daily status and triage calls, and planning sessions of all types.

●Regularly contribute process improvement ideas to my peers in the internal QA group when I see possibilities to increase our efficiencies both internally and as a part of project work.

ELYNX TECHNOLOGIES ● Tulsa, OK 09/2016 – 06/2019

Senior Quality Assurance Analyst

Joined the eLynx team as a Senior Quality Assurance Analyst, during an important period for the company as they moved their technology solution to a leading edge cloud-based MS Azure environment.

●Took initiative to largely self-train on the oil & gas industry and the specific set of products and tools the company creates.

●Offered several suggestions and provided input on test organization & planning to help the team get a clearer picture for reporting testing progress and balancing workload.

●Expanded personal knowledge base to include Microsoft VSTS (DevOps), adding to my knowledge of current software development and QA test tools and their usage.

●Provided “newcomer” observations and input to the team to help create more mature QA practices & processes.

●Participated in QA effort for emerging Analytics product, gaining valuable insight into analytics software development and anomaly detection concepts.

CREDITPOINT SOFTWARE ● Owasso, OK 12/2014 – 07/2016

Quality Assurance Analyst

Joined a small, growing credit and collections software development company as a Quality Assurance Analyst, bringing a wealth of Quality Assurance experience to a young team in transition to Agile methodology.

●Immediately became involved with a major regression test effort for a rewrite of a major portion of the company’s software.

●Became the senior member of the team, leading the group towards more effective ways to plan and organize test efforts to fit within an Agile framework.

●Quickly became a member of the product design team, and was able to provide valuable input into user interface optimization in software design, as well as providing QA input and perspective into design sessions.

●Re-designed the company’s test case template and made several process improvement suggestions that have allowed the QA function to become a more respected and valuable part of the software development team.

BANK OF OKLAHOMA ● Tulsa, OK 06/2013 to 12/2014

Quality Assurance Lead

Moved back to hometown of Tulsa to accept a QA Lead position for a leading regional financial institution. Immediately took the QA reins on a major project to significantly upgrade the bank’s Commercial/Treasury banking application.

●Took full QA control of project well before I was supposed to, due to the departure of the existing QA Manager. Used own initiative to reach out and identify project members and establish working relationships from scratch.

●Created master test plan documentation, including arranging and conducting meetings of all applicable project members in order to lay out the entire project, prioritize, schedule, and organize all QA activities across the breadth of the project.

●Organized and led major UAT test effort by proactively establishing new relationships with key line of business resources from various physical locations.

●Worked with automation group to identify application areas to automate and worked with them to fine tune tests for maximum impact.

●Organized and led all kick-off meetings, daily status and triage calls, and planning sessions of all types.

●Worked closely with a sizable number of Business Analysts, Project Managers, Developers, Architects, and team members of every position both onshore and offshore, to ensure open communication and timely resolution of all issues.

BERYL HEALTH ● Bedford, TX 05/2011 to 05/2013

Quality Assurance Analyst

Joined a $38 million healthcare call center, and as a member of a 14-person systems application development team serve as the only quality assurance expert. Spearhead quality assurance and testing functions for a new call center platform. Also, quickly learned Salesforce application testing and functioned as a lead quality assurance analyst for a new patient appointment scheduling system. Leverage QA background to oversee software test planning, software test project management, and quality process improvements for an internal call center operation.

●Conducted due diligence regarding an expensive middleware technology executives were considering acquiring. Avoided a costly mistake after testing the solution and demonstrating technology did not work in conjunction with the existing technology platform and would be highly problematic.

●Directed the development of a new test tool by leveraging the power of the Salesforce platform. Initiative paved the way to create and monitor test activities, test case development, and defect tracking. Team was able to avoid a $35,000 investment regarding external quality assurance technology.

●Established a valuable repository comprised of on-boarding documentation that enables contracted talent to quickly learn the company’s systems, technology environment, and quality assurance processes. Effort saved significant time and money related to staff on-boarding activities.

PDX, INC. ● Fort Worth, TX 04/2007 - 05/2011

Quality Assurance Analyst

Hired by the Manager of Software Quality Assurance and was a principal member of the Accounts Receivables Division. Provided exemplary support to eight developers and three database administrators that built pharmacy chain submission and reconciliation software applications for PDX, a leading pharmaceutical software company. Rapidly learned key aspects of pharmacy accounting, claim submission processes, and reconciliation processes to deliver outstanding quality assurance results in a Java and UNIX development environment. Regarded as a subject matter expert in interface testing.

●Made significant improvements by introducing a sophisticated tool to the team that enabled members to quickly compare files and high volumes of data and pinpoint any discrepancies. QA Group could finally conduct data validation more efficiently than in the previous years.

●Partnered with DBAs to develop views that boosted the ability to validate data across multiple tables, and curtail time needed to build complex queries for quality assurance activities.

●Finalized comprehensive documents that provided information regarding test environments and featured detailed reference information for all significant testing activities. Initiative helped new team members become extremely productive in a short period of time.

●Accelerated team members’ knowledge of user interface testing based on years of experience. Moreover, quickly identified several weaknesses in an application, and executed a plan that achieved consistency for the interface and improved its total functionality.

Prior Experience 01/2000 - 04/2007

Prior to 2007, I acquired 7 years of QA experience as both a Tester and Test Lead on challenging projects and in challenging environments with these companies:

●ACS

●Citigroup

●Pegasus Solutions

●Insurezone

EDUCATION / PROFESSIONAL CERTIFICATION / TECHNOLOGY SUMMARY

Bachelor of Science, Information Technology ● DeVry Institute of Technology ● Irving, TX

Bachelor of Science, Marketing ● Oklahoma State University ● Stillwater, OK

Certified Software Quality Analyst (CSQA) (Obtained in 2012)

Certified Software Test Engineer (CSTE) (Obtained in 2014)

Microsoft SQL Server Management Studio ● Microsoft VSTS ● UNIX VI ● SalesForce CRM ●

HP Quality Center ALM, ● Windows Office Suite ● MS Azure ● Postman

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