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Customer Service Material Handler

Location:
Unionville, TN
Posted:
November 07, 2023

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Resume:

Profile

A detailed, results oriented, Quality Team Leader with a proven track record and experience. Mature, resourceful and endowed with the ability to master complex disciplines in very brief windows of time.

Skills Summary

Professional Experience:

Excellent written and oral communication skills

Keen eye for detail

General Office Skills (Microsoft Word, Outlook, Excel, and 10-key by touch)

Internal Auditing

Customer Service

BOM and Blueprint Readings

FTL/LTL knowledge

GD&T

Functional Testing

Adobe Acrobat DC

Leadership

Agile

Logistics & distribution

Customer service

Quality

ISO 9001

SAP

MAPICS

IQS

West Tenn. State Prison/(WTSP) Henning Tn (07/15/2019)-Present

Correctional Officer: Guarding Inmates/Prisoners at approximately 126 inmates at one time. Also transporting inmates to various locations. Daily Documentations, various reports, counselling inmates at any given time

VFC Image wear Henning Tn. (10/15/2018-05/03/2019

Customization Supervisor: With a total of 45 people that are a direct report to me. I supervisor multiple Machine operators and Material handler, Heat Transfer and product packers, Logo operators.Time card, evaluations, Job requisitions, and Orientation for New Hire, Including employee Terminations.

FedEx- Memphis Tn. (08/28/2017—11/09/2018)

Package Material Handler: Scanned various size of freight packages so that each package is directed to its proper destination to be systematically delivered to FedEx customers

Flex (Flextronic) Memphis Tn. (03/2018-08/2018)

Final Processing Engineer

Work as a processing designer in restructuring some of the Infrastructure which included the organization to reroute Flex product.

Making employees workstation more Ergonomically suitable with less moving away from their workstations.

Focusing process and flow of the Flex procedures in getting the job done in a professional manner.

Olympus Surgical Technologies – Bartlett, TN (09/2017-03/2018)

Manufacturing Engineer Technician (9 Month Contract)

Work with vendors/suppliers to generate quotes for new equipment.

Route Document Change Orders (DCO) in agile to be reviewed and released by approvers

Authored and executed in record time validation protocols (IQ, OQ, PQ)

Responsible for training operators on new methods to manufacture the product

Wrote ECOs to justify changes made to documentation and/or equipment

Effectively conducted investigations to close NCR and/or CAPAS using tools like 5 whys

Computerized printed plastic molding made by drawing plans from Gray plastic material that is programed into a molding phase to construct a printed of a new model design or to modified an existing design.

Supports Lean Manufacturing (Team member in Kaizen Events)

Radians

QUALITY ASSURANCE LAB TECH 06/2017-09/2017

Multiple Inspection of various safety vest and safety apparel

Hearing testing for public notice

Ensure Quality standards are up dated and in compliance, customer compliant awareness

QUALITY CONTROL INSPECTOR

Zimmer Biomet. – Memphis, TN (11/2015-06/2017)

Quality Assurance Technician

Updates inspection methods, Quality Acceptance Criteria (QAC) and procedures for testing and verifying product conformance to engineering specifications

Performed final inspection of finished products, (Prosthetics & Prosthesis), and materials upon receipt

Utilized technical and visual knowledge and experience to interpret potential failure modes

Completed, released and signed off on all required documents and entered final receipts using SAP system

Evaluated results and adjusted deviated batches to minimize material on QC Hold.

Performed special projects as needed within the Quality department

Communicated quality issues and out of specifications conditions to management

Adhered to OSHA safety requirements and standards while performing duties/assignments

Smith & Nephew – Memphis, TN/People Mark (03/2014-01/2016)

Quality Compliance Coordinator

Maintained Quality updates of employees training records.

Administrative Documentations, Orientation facilitator for New Hires

Participated in Internal and External audits, CAPA investigations and Continuous Improvement (CI) projects.

Established and maintain strong and effective working relationships with internal/external customers

Used inventory management software to perform work-in-process and inventory transactions using SAP.

Assured that all GMP, Sanitation, and housekeeping practices are being followed according to SOP.

Participated in continuous improvement programs. Usage of the RF equipment.

Medtronic- Memphis, TN (02/2003-02/2014)

Team Lead

Received a promotion to Supervisory Team Lead and managed a team of 6 direct reports.

Processed work flow of operations within the department. Document Control Personal

Inspected medical devices and medical instruments as Senior Quality Control Inspector.

Documented and recorded inspection analysis, blue prints, and raw material.

Operated forklift and ensured safe operation, while retrieving raw materials and finished goods.

Led departmental team effort with ISO updates .Continuing multiple various testing of New/ modified product designs.

Conducted Corrective and Preventive Actions (CAPA), Good Manufacturing Practice (GMP), and TUV audits.

Gained experience with inventory management, laser tag operation, cross-functional training, and quality systems.

Electro Plating Polishing, Sterilization of various medical devices cleaning process.

Member of Environmental Health & Safety (EHS) Team.

Member of the Emergency Response Team/CPR Qualified Experience.

Often acknowledged and celebrated for the level and consistency of my performance.

Slim Fast Nutritional Food, Covington, TN (04/2000 - 02/2003)

Team Leader

Supervised Logistics and Packaging departments .Direct contact for a team of up to 12 employees and the distribution of canned products.

Allocated lot numbers to batch number sequences, and coordinated large quantities for trucks.

Completed loading arrangements and computer input for batch order origin and ending route locations.

Conducted rework orders to fill orders as needed.

Operated automation line that ran multiple configurations and sequences for the flow of various operations

World Color Press Covington Tn, (11/1998-4/2000)

Assistant Machine Operator:

I worked as a Printing press machine operator for various magazine book, like Lure, Better homes & Gardens etc.

Wright Medical - Arlington, TN (04/1994 – 11/1998)

Quality Inspector

Inspected incoming materials & parts from customers by means of visual and mechanical tools (caliper, micrometer, comparator)Approved and/or rejected incoming materials by confirming specifications, visual and measurement tests.Utilized Geometric Dimensioning and Tolerance (GD&T) and blueprint reading skills daily.Documented inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database

Maintained inspection and related quarantine logs

Tops Business Forms - Covington, TN (06/1991 – 04/1994)

Machine Operator

Operated Bielo Machine to apply paper rolls to press machine.

Produced printed images for magazines and catalogs.

United States Navy, Charleston, SC (4/1981 – 2/1991)

Supervised and trained D.C.P.O. and personal assistants.

Functioned as department’s Human Resources Consultant.

Military Base Police US Navy

Documentation log of ship general functions of cargo transport and export, vouchers/supplies

Repaired mechanical and electrical machinery, lagging of pipes, walls, and metal frames.

Processed payroll, administrative documents, and monthly federal returns.

Data entry of U.S. Government Rules and Regulations, US Navy BUPERS manuals, and filing of publications.

Provided customer service.

Certifications

Patent Invention, 2010,United States Patent and Trademark Office (USPTO)

Adult CPR, Standard First Aid, AED

American Red Cross

Education

Bachelor of Science in Business Management (2012)

Associate of Arts in Business Administration (2010)

University of Phoenix. Cordova, TN.

Paseo High School KCMO



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