Stephanie L. Chapple

Jonesboro, GA ***** • ad0w0h@r.postjobfree.com • 404-***-****

MISSION

I am a detail-oriented professional with 15+ years of experience in HUMAN RESOURCES, BOOKKEEPING, and CUSTOMER SERVICE. Self-motivated individual aiming to leverage my work experience and abilities into a Human Resources career with an organization dedicated to world-class quality where I can maximize my leadership skills, program development, and training experience to contribute to growth and profitability.

SKILLS

• Strong written and verbal communication skills

• Analytical and Practical Thinker

• Problem Solver

• Time Management

• General Ledger/Accounts Receivable/Accounts Payable

• Payroll

• Bookkeeping

• Organizational and Prioritization Skills

• Microsoft Office Suite

• Terms/GUI/AS400/Manatee//UKG/Lawson/ESIS/SchoolBooks/SABO

• HR Best Practices (FMLA/ADA/WC/EOC/

• AXIS

ACHIEVEMENTS

●Achieved a gross profit of over 1 million dollars in sales annually

●Repeatedly achieve 100% of auditing and compliance

●Successfully created financial models and forecasted revenue for budgets over $750,000 in federal funds per school year

●Analyzed suppliers billing to ensure Company expenditures were correctly applied

●Successfully created processes and procedures to be applied by bookkeepers throughout the school district with a success rate of 77% for compliance and auditing purposes

●Increased CSI and Google reviews by 100% which earned sales teams and managers a minimum $1500 each in profits monthly

EMPLOYMENT HISTORY

Customer Relations Manager

Nalley Chevrolet Union City, GA 2019 - 2020

●Responsible for management functions such as hiring, performance reviews, coaching, and performance management

●Proactively manage customer issues and act as a partner to clients

●New hire training

●Answer customer inquiries, primarily over the phone or email

●Maintain relationship with customer through exceptional follow-up after-sales

●Provide exceptional customer service to strengthen customer loyalty

●Assist the general manager, sales managers, and service manager.

●Strategically analyze CSI and google reviews daily to find resolutions in specific areas needing improvement

●Effectively listen, care, connect and build a relationship with customers by answering calls and emails in an efficient, courteous, and accurate manner

●OnStar enrollment and activation

●Manage and execute projects and events for employee empowerment and recognition

Customer Experience Specialist

Delta Air Lines, Inc. Atlanta, GA 2015 – 2019

●Effectively listen, care, connect and build a relationship with customers by answering calls in an efficient, courteous, and accurate manner

●Strive for quick complaint resolution: commended by managers for the ability to display first call resolution which avoids call escalation

●Provide assist with itinerary changes, baggage concerns, and customer loyalty programs

●Gross over $1 Million in sales and profits annually

●Assist with fares, ticketing and manual reissues both domestic and international

●Make quality decisions and interact with a diverse global group of customers and colleagues

●Adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements

●Demonstrate a high level of customer focus, sensitivity, and confidentially

●Proficient in strategic planning and organization with strong verbal and written communication skills, as well as facilitation of team building

Bookkeeper/Human Resources Liaison

DeKalb County School District Stone Mountain, GA 2007 – 2014

●Prepared, maintained, and compiled various statistical and payroll records (wages, vacations, terminations, travel, reimbursements, purchasing, attendance (compensation and absences) for 110 + employees

●Prepared all insurance, FMLA and worker’s compensation reports for local schools

●Ensured consistency of time and attendance policies and practices

●Balance & maintained general ledger and P-card by preparing a trial balance and reconciling entries

●Processed financial reports and prepared accounts receivable, accounts payable

●Validated and processed refund request

●Responsible for ensuring compliance and accuracy with the overall pre-employment I-9, E-verify, E-Screen, and Background Check compliance process

●Practiced safety-conscious behaviors in all processes and procedures

●Worked with staff and leaders on the development of major projects for staff training and development

●Provided customer service to all staff members regarding payroll, leave requests, retirement, etc.

●Provided customer service regarding billing and payment for local school and county billing department

●Responsible for the expenditures of Federal and Local state funds ($1,000,000 budgets)

●Responsible for filing and retrieval of current and past invoices and requisitions

●Developed and revised office programs, and procedures suitable for best practices

●Supervised and trained bookkeepers and front office clerks regularly

●Ordered and maintained office supplies

●Performed an assortment of other duties as assigned by leadership and the support staff

Records Coordinator/Administrative Assistant to Principal

DeKalb County School District Stone Mountain, GA 2001 – 2007

●Maintained student and staff confidential records & assured compliance to federal, state requirements

●The first point of contact as it pertained to student records

●Fulfilled student transcript request in a timely and confidential manner

●Modeled non-discriminatory practices in all activities

●Complied with and supported school and division regulations and policies

●Proactively identified opportunities for process improvement and help drive change

●Performed an assortment of other duties as assigned by leadership and the support staff

EDUCATION

Bachelor’s Degree – Human Resources Management

Ashford University, San Diego, California Current GPA

Degree anticipated April 2023

Associates – Hospitality and Restaurant Management

Le Cordon Bleu College of Culinary Arts Scottsdale, AZ 2012 – 2014

Certificate in Baking and Pastry

Le Cordon Bleu College of Culinary Arts Tucker, GA 2011 – 2012

Business Administration

Concordia College Selma Campus Selma, AL 1995 – 1998

Contact this candidate