Customer Service Representative

Naretta Levy

Customer Service 216-***-**** ad0w0f@r.postjobfree.com

PROFESSIONAL SUMMARY Customer Service Representative

Conscientious demeanor and professionally experienced. Empathetic and detail-oriented customer service professional with 20+ years of experience including Corporate, state, county and local organizations.

KEY SKILLS

Care planning, interdisciplinary communication and coordination, telephonic patient management, patient advocacy, data abstraction,

Electronic Medical Records: EPIC, Point Click Care

Computer Programs: Microsoft (Word, Excel, Teams, Outlook, PowerPoint OneDrive, Edge), Skype, Zoom

PROFESSIONAL EXPERIENCE

Childcare Provider (owner) State of Ohio Cleveland, Ohio 03/2000-08/2023

Successfully owned independent childcare facility focused on the development of children ages birth-12 years of age under the direction of the State of Ohio.

Documented children’s development and growth to the Ohio Department of Child and Family Services, providing guidance and initiation of community services to families of the children as indicated.

Encouraged children’s emotional and social development through structured learning utilizing verbal, non-verbal, visual, written and creative communication methods for effective results in bridging children from childcare to primary and secondary education.

Handled all billing through state, grant, and private pay.

Responsible for direct payroll to employees

Recognized for exceptional interdepartmental communication as recipient of “Great Leader” award x5.

Maintained a 5-star, deficiency free facility.

Front Desk Receptionist Braeview Rehabilitation Center Euclid, Ohio 02/2018-06/2020

Patient focused, detail orientated and computer-savvy medical receptionist. Personable and courteous in all interactions with patients, families, and multi-level members of facility.

Responsible for front house of nursing facility

oCheck in/out of patient and family members.

oGreeted families and prepared information packets for prospective clients.

oHandled and dispatched all incoming calls to proper nursing stations, facility team members and patients.

oConfirmed appointments for patients and scheduled transportation accordingly.

o“Front Bank” handled and documented all withdrawal transactions from patient facility accounts for designated shopping trips

Customer Service Representative K - Mart Broadview Heights, Ohio 02/2009-06/2016

Provided quality customer service and buying experiences to guests.

Answered questions, handled complaints, and maintained a clean, well-organized sales floor.

oDirectly impacted company growth and success through superior buying experiences

oSpecial emphasis on brand experience and customer engagement/ satisfaction

oTeam player adhered to company policies for customer service and contributed to a positive work environment.

oMaintained up to date knowledge of products, pricing and promotions.

oPersonalized guest wedding and baby registry experience

LICENSES AND CERTIFICATIONS

Registered Childcare Provider Ohio Department of Child and Family Services

Crisis Intervention, State of Ohio, obtained 06/2012

Basic Life Support (BLS) American Heart Association, expires 08/2025

EDUCATION

Business Administration Diploma, Cuyahoga Community College, Cleveland, Ohio

High School Diploma, West Technical High School, Cleveland, Ohio

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