MICHELLE

REDDICK

ad0w0d@r.postjobfree.com

843-***-****, 843-***-****

Hartsville, SC 29550

Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL SUMMARY

Lambert Benefit And Services - Customer Service

Hartsville, SC • 07/2021 - 05/2022

A O Smith WPC - Accounts Payable Clerk

McBee, SC • 09/2000 - 10/2020

A O Smith WPC - Employee Benefits Specialist

McBee, SC • 04/1997 - 06/1999

WORK HISTORY

Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.

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Updated customer service database with new information, address changes and contact details.

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Immediately brought critical issues to customer service manager for resolution.

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Monitored front areas so that questions could be promptly addressed.

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Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

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Maintained good working relationships with vendors and resolved disputes.

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Reviewed vendor invoices for appropriate documentation and validity prior to payment.

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• Prepared vendor invoices and processed incoming payments. Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

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• Input financial data and produced reports using SAP.

• Inspected account books and recorded transactions.

• Handled day-to-day accounting processes to drive financial accuracy. Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

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Streamlined daily reporting information entry for efficient record keeping purposes.

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Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.

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Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

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SKILLS

• Conflict Resolution Techniques

• Account Management

• Data Entry

• Corporate Policies

• Customer Service Excellence

• Customer Information Databases

• Customer Service and Assistance

• Project Requirements

• Customer Needs Assessment

• Administrative Procedures

• Operational Efficiency

• Efficient Sales Transactions

• Client Relationships

• Administration and Operations

• Database Maintenance

Florence-Darlington Technical

College

Florence, SC

General Office Certificate

EDUCATION

A O Smith WPC - Accounts Payable Clerk

McBee, SC • 04/1997 - 06/1999

A O Smith WPC - General Accounting Clerk

McBee, SC • 05/1991 - 03/1997

A O Smith WPC - Production Worker

McBee, SC • 05/1988 - 03/1991

Observed strict procedures to maintain data and plan participant confidentiality.

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Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

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• Built relationships with vendors to foster quality service delivery. Administered benefits system for 600+ employees, including multiple healthcare and insurance programs.

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Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

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Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.

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• Mastered accounting software.

• Worked closely with Supervisors and Plant Controllers. Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

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Maintained clean and organized files by keeping accounts payable records up-to-date.

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• Issued timely payments and minimized past due accounts.

• Followed strict guidelines to maintain accuracy. Maintained accurate and complete documentation to facilitate accounting and filing functions.

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Gathered, evaluated and summarized account data in detailed financial reports.

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Strengthened financial operations by conducting bank reconciliations and financial reporting.

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• Organized work to meet demanding production goals. Inspected final products to assess compliance with quality standards and established tolerances.

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Supported machine operators in setup and operation of production equipment resulting in efficient runs.

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• Worked high-volume production lines, exceeding 50 units per hour. Organized and prepared workstations and materials needed for operations to maximize productivity.

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Met production targets and tight deadlines by collaborating closely with team members.

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• Maintained organized work area by cleaning and removing hazards. Inspected finished products for quality and adherence to customer specifications.

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