Customer Service Data Entry
Resume:
MICHELLE
REDDICK
**********@*****.***
Hartsville, SC 29550
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Lambert Benefit And Services - Customer Service
Hartsville, SC • 07/2021 - 05/2022
A O Smith WPC - Accounts Payable Clerk
McBee, SC • 09/2000 - 10/2020
A O Smith WPC - Employee Benefits Specialist
McBee, SC • 04/1997 - 06/1999
WORK HISTORY
Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
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Updated customer service database with new information, address changes and contact details.
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Immediately brought critical issues to customer service manager for resolution.
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Monitored front areas so that questions could be promptly addressed.
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Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
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Maintained good working relationships with vendors and resolved disputes.
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Reviewed vendor invoices for appropriate documentation and validity prior to payment.
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• Prepared vendor invoices and processed incoming payments. Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
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• Input financial data and produced reports using SAP.
• Inspected account books and recorded transactions.
• Handled day-to-day accounting processes to drive financial accuracy. Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
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Streamlined daily reporting information entry for efficient record keeping purposes.
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Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
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Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
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SKILLS
• Conflict Resolution Techniques
• Account Management
• Data Entry
• Corporate Policies
• Customer Service Excellence
• Customer Information Databases
• Customer Service and Assistance
• Project Requirements
• Customer Needs Assessment
• Administrative Procedures
• Operational Efficiency
• Efficient Sales Transactions
• Client Relationships
• Administration and Operations
• Database Maintenance
Florence-Darlington Technical
College
Florence, SC
General Office Certificate
EDUCATION
A O Smith WPC - Accounts Payable Clerk
McBee, SC • 04/1997 - 06/1999
A O Smith WPC - General Accounting Clerk
McBee, SC • 05/1991 - 03/1997
A O Smith WPC - Production Worker
McBee, SC • 05/1988 - 03/1991
Observed strict procedures to maintain data and plan participant confidentiality.
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Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
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• Built relationships with vendors to foster quality service delivery. Administered benefits system for 600+ employees, including multiple healthcare and insurance programs.
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Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
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Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
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• Mastered accounting software.
• Worked closely with Supervisors and Plant Controllers. Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
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Maintained clean and organized files by keeping accounts payable records up-to-date.
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• Issued timely payments and minimized past due accounts.
• Followed strict guidelines to maintain accuracy. Maintained accurate and complete documentation to facilitate accounting and filing functions.
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Gathered, evaluated and summarized account data in detailed financial reports.
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Strengthened financial operations by conducting bank reconciliations and financial reporting.
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• Organized work to meet demanding production goals. Inspected final products to assess compliance with quality standards and established tolerances.
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Supported machine operators in setup and operation of production equipment resulting in efficient runs.
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• Worked high-volume production lines, exceeding 50 units per hour. Organized and prepared workstations and materials needed for operations to maximize productivity.
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Met production targets and tight deadlines by collaborating closely with team members.
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• Maintained organized work area by cleaning and removing hazards. Inspected finished products for quality and adherence to customer specifications.
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