Destiney Lofton

832-***-**** ad0vzr@r.postjobfree.com

Summary

Detail oriented data entry information processor with over 3 years of experience. Works effectively as a member of the team and independently.

Education

Prairie View A&M University Prairie View, Texas

Bachelor of Science in Electrical Engineering May 2018 Barbara Jordan High School for Careers Tx, Houston High School Diploma in Electrical Engineering Graduated May 2015 Skills

• 10-Key Typing

• Microsoft Office Suite

• Tech Savvy

• Detail-Oriented

• Time Management

• Multi-Tasking

Job Experience

Contact Center Rep, Ancora Education May 2023 -Present Remote, United States

Responds to customer requests with a high level of quality and compassion via outbound calls, inbound calls, emails, SMS, and Live Chat

• Completes transactions and enters data accurately into the system.

• Documents details of all interactions with customers and actions taken to maintain appropriate data.

• Schedules appointments for Admissions representatives to meet with prospective students to tour the campus and provide career information.

• Performs other duties as assigned by Contact Center leadership.

Customer Service Rep, Cigna Apr 2022 to Jul 2022

Remote, United States

Responsible for validating potential clinical and/or financial opportunities using scripted questions,

• Ensure customers’ medical claims are processed accurately and timely.

• Assist with inquiries about patient medications, explanation of benefits, eligibility, and other insurance services.

• Analyzing ICD-10 and CPT codes in order to answer questions about appeals for claims, pre-certification for surgeries, etc.

• Accountable for management of extensive research and customer/provider follow ups complying with HIPAA

Medical Record Retrieval Agent, Cotiviti Oct 2021 to Mar 2022 Remote, United States

Requesting and obtaining medical records from healthcare providers and providing clerical support to the MRR Services team.

• Contact provider offices to request copies of medical records at assigned locations documenting all activities within designated internal tools

• Identify and coordinate the method for record retrieval with provider offices

• Maintain professional and frequent contact with assigned provider offices throughout the record retrieval process

• Perform medical record tracking activities as assigned

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