Customer Service Data Entry
Resume:
DOREEN ROGers
Adaptive Customer Service Representative
ad0vzl@r.postjobfree.com
Philadelphia, PA
Objective
A reliable and seasoned individual with 9+ years' experience in the customer service and data entry industry seeking to maximize the quality of my environment and implement skills and training to further benefit and ensure the success of the company/business as well as expand my knowledge/skills.
Skills & Abilities
●Microsoft Office Proficiency
●Customer Relations
●Invoice Processing
●Strong Clear Communication Skills
●High Volume Dining
●Time Management
●Extensive Hospitality
●Problem Solving
●Time Management
●Patience
●Empathy
●Computer Literacy
●Data Entry
●Management
●Typing
●Childcare
Experience
2023-2023 Infant/Toddler Teacher Philadelphia, PA
Holy Family Childcare
●Provided daycare to 7+ infants and toddlers at once.
●Developed friendly, credible relationships with parents and children as well as staff members.
●Incorporated songs and interactive play that catered to the child's developmental milestones.
●Fed, changed, and provided a soothing/comfortable environment for naptime for children.
●Maintained accurate records on individual children, including daily observations and reports.
●Maintained close communication with both parents and director regarding behaviors, activities, program effectiveness, etc.
2022-2023 Housekeeper Philadelphia
Hilton
●Provided high-quality cleaning procedures in compliance with 5-star hotel standards and policies.
●Trained and educated new staff.
●Provided management with inventory updates for each room.
●Performed deep cleaning and sanitizing procedures as assigned.
●Kept housekeeping carts, vacuums, and supplies organized.
2018-2022 Instructional Support Specialist Philadelphia, PA
Sankofa Freedom Academy
●Implemented lesson plans and maintained daily classroom schedules.
●Supported each individual child’s social, emotional and intellectual growth/development.
●Ensured the well-being and safety of children by following proper protocol.
●Implemented IEPs.
●Provided tutoring for multiple subjects.
●Maintained healthy, strong communication with staff, parents and children.
2014-2017 Home Health Aide Philadelphia, PA
Hands From the Heart
●Monitored patient condition by observing and assessing their physical needs, mental condition, input and output, and daily movements.
●Prepared meals, provided housekeeping, laundry services, ran errands, grooming and met any other basic needs for clients.
●Maintained a safe and healthy environment while assuring the comfort of my clients were top tier.
2011-2014 Cleaner Philadelphia, PA
Commercial Maintenace Inc.
●Dusted furniture, equipment, walls, partitions, and multiple surfaces.
●Cleaned and disinfected large and small surfaces including bathrooms, offices, kitchens, etc.
●Operated multiple janitorial equipment.
●Removed/disposed of waste and recycling.
2007-2010 Data Clerk Specialist Philadelphia, PA
Communities In Schools Philadelphia
●Data Entry
●Followed data program techniques and procedures.
●Navigated detailed web-based interface
●Input and combined data from multiple systems.
●Purged files to eliminate duplicate data entries.
●Intercessor for calls between company and clientele.
2004-2006 Philadelphia, PA
Philadelphia Workforce Developmental Corp.
●Collected, calculated, and entered payroll data information.
●Updated payroll records by entering changes in exemption.
●Maintained payroll operations by following policies and procedures.
●Maintained employee confidentiality.
2000-2003 Sales Representative Philadelphia, PA
Steps Clothing Store
●Assisted customers in selecting products that best fit their needs.
●Maintained visually appealing and effective displays of merchandise.
●Consulted with customers on latest trends.
●Balanced needs of multiple customers simultaneously in fast-paced environment.
●Built and maintained effective relationships with peers and upper management.
1995-2000 Waitress/Hostess/Cashier Philadelphia, PA
Smokehouse Cafe
●Greet customers and present menus
●Maintained knowledge of the menu items, garnishes, and preparation methods.
●Provided timely and friendly service.
●Supported other areas of work as necessary such as set-up, cleanup, prep work and equipment maintenance.
Education
June 1996 High School Diploma Philadelphia, PA
Simon Gratz High-School
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