Management, Consulting - Positive, Goal Orientated and Attentive
Resume:
James Gore
Positive, Goal Orientated, Attentive and Resourceful
Springtown, TX 76082
*********@*****.***
Put my experience, professional skills, and my willingness to excel at all I do in a position to allow a
company to benefit during my tenure while allowing me to gain stability and develop new life skills
while serving and assisting others to attain and elevate the company's goals.
During my career as a Founder, Owner, and Operator, I have adapted to changes in the varying rules
and regulations enforced by the transportation industry's various authorities and operated a variety of
class A vehicles from the triplex 18-speed transmission, 10 speeds, 13 speeds, and automatics. I have
adapted from record-keeping in paper logbooks to the newly enforced ELD system as well as the many
changes to the driver’s hours of service rules and regulations.
I have worked on single and multiple load boards simultaneously to achieve a profitable and timesensitive balance of customer service, profit, fuel economy, and safety. While eliminating as many
dead head miles as possible and building a customer base thru on-time pick-ups and deliveries,
controlling product loss thru proper load securement processes, and meeting customers with in legal
and sensible requests. Developed a sales strategy dealing with brokers and agents, identifying the
areas that were profitable and negotiating the bid to ensure the profit margin required to achieve
positive growth.
I have trained hundreds of drivers while in my previous positions, driven over 2 million safe miles, and
received numerous safe driving awards.
My ability to adapt, and overcome and a very strong work ethic have allowed me to continue my
career as a professional driver and I look forward to providing you and your company with many more
years of that same dedication, knowledge, and loyalty.
Authorized to work in the US for any employer
Work Experience
Dispatcher-Remote
EMBA-Zhs - Athens, GA
January 2023 to Present
In my current role as a Dispatching agent, I currently have at any given time 6-14 Owner/Operators
assigned to me. I am responsible for working with freight brokers to find high-grossing loads for these
Owner/operators to load, deliver and reassign their next revenue-generating load with as little delay, dead
head movement, and the least amount of resources needed. I am also responsible for the submission
of all paperwork for each driver, verifying the accuracy and compliance then submitting each document
for payroll processing and filing under the FMCSA guidelines. While completing these tasks I am always
reaching out to companies that supply manufactured retail/wholesale goods to acquire opportunities to
obtain additional contracts and revenue for our owner/ operators.
I am also tasked with record keeping for each of these Owners, to ensure that all of their Federal mandated
paperwork, documents, Licenses, and permits are current and if approaching expiration, complete filing
for renewal.
Owner/Operator
Cowboy Kewl Haulin LLC - Springtown, TX
February 2012 to January 2023
Operating a truck transportation company under my own authority and that of other transportation
companies prior to obtaining my own authority.
Responsible for filing and submitting all necessary documents, and applications to remain compliant
under the rules of the FMCSA, DOT, and other regulating authorities, including the State of Texas, Internal
Revenue Service, and others.
Also maintaining stringent record keeping, vehicle, and trailer maintenance, staying current on all
documents, insurances, permits, and taxes.
Working three to four load boards simultaneously to find the best lanes, and the least amount of
deadhead miles, and planning routes that allow the best possible fuel advantages while offering excellent
customer service and on-time deliveries, while navigating on and thru deteriorating infrastructures, major
congested metropolitan areas, and maintaining a vigilant observation of my surroundings for the safety
of other commuters, the cargo, and myself. Negotiating the best price with freight brokers nd agents to
ensure a positive growth profit margin.
Company Owner and Operator
Landstar - Jacksonville, FL
September 2018 to June 2022
Operating a truck transportation company under Landstar's authority. Responsible for filing and
submitting all necessary documents, and applications to remain compliant under the rules of the FMCSA,
DOT, and other regulating authorities, including the State of Texas, Internal Revenue Service, and others.
Also maintaining stringent record keeping, vehicle, and trailer maintenance, staying current on all
documents, insurances, permits, and taxes.
Working Landstar's dedicated load board to find the best lanes, and the least amount of deadhead miles,
and planning routes that allow the best possible fuel advantages while offering excellent customer service
and on-time deliveries, while navigating on and thru deteriorating infrastructures, major congested
metropolitan areas, and maintaining a vigilant observation of my surroundings for the safety of other
commuters, the cargo, and myself.
Owner / Lease Operator
R.E. Garrison Trucking - Cullman, AL
June 2014 to September 2018
Operating a truck transportation company under R.E. Garrison's authority. Responsible for filing and
submitting all necessary documents, and applications to remain compliant under the rules of the FMCSA,
DOT, and other regulating authorities, including the State of Texas, Internal Revenue Service, and others.
Also maintaining stringent record keeping, vehicle, and trailer maintenance, staying current on all
documents, insurances, permits, and taxes.
Working R.E. Garrisons dedicated load board to find the best lanes, and the least amount of deadhead
miles, and planning routes that allow the best possible fuel advantages while offering excellent
customer service and on-time deliveries, while navigating on and thru deteriorating infrastructures, major
congested metropolitan areas, and maintaining a vigilant observation of my surroundings for the safety
of other commuters, the cargo, and myself.
Owner / Lease Operator
KLLM Trucking - Lancaster, TX
February 2012 to June 2014
Operating a truck transportation company under KLLM's authority. Responsible for filing and submitting
all necessary documents, and applications to remain compliant under the rules of the FMCSA, DOT, and
other regulating authorities, including the State of Texas, Internal Revenue Service, and others.
Also maintaining stringent record keeping, vehicle, and trailer maintenance, staying current on all
documents, insurances, permits, and taxes.
Working KLLM's dedicated load board to find the best lanes, and the least amount of deadhead miles, and
planning routes that allow the best possible fuel advantages while offering excellent customer service
and on-time deliveries, while navigating on and thru deteriorating infrastructures, major congested
metropolitan areas, and maintaining a vigilant observation of my surroundings for the safety of other
commuters, the cargo, and myself.
Technical Support Call Center Manager
Time Warner Cable Call Center - San Antonio, TX
July 1995 to January 2012
When first employed at Time Warner Cable Call Center I was trained as a technical support representative.
My duties included fielding customers calls and resolving technical, billing and services issues over the
phone when possible and if necessary, scheduling a technician service call.
I was promoted to a leadership position as a supervisor after four months as a representative, continuing
my technical support role while developing leadership skills in a call center environment, coaching and
evaluating representatives in skills, technical expertise and customer service.
As my own skills developed and I cross trained in billing, sales, field repairs and advance management,
I applied for and earned a promotion to technical support call center manager after eighteen months.
In the role of technical support call center manager, I was able to assist in the growth of call center
agents in the
areas of product knowledge, customer service skills, personal motivation and self-improvement, as well
as oversight
of eight teams of ten to twelve agents, leads and supervisors.
As manager, I initiated several new concepts to reward the team members for quality of work, customer
retention skills, incentives for advanced technical training completed and tenure bonuses. During this
time the call center agent turnover rate decreased dramatically from 75% to 23%.
I created and enacted a customer self-help program to allow customers of our home internet and VOIP
services to complete a series of technical skills training online from simple troubleshooting of modems,
routers and computers to networking and basic web page building. Completing any or all of these free
online courses awarded the customer a $1.50-$25.00 savings on their monthly services and decreased
call volume to our internet technical support team by 20% in 6 months.
Education
High School diploma
Calallen High School - Corpus Christi, TX
Skills
• CDL (10+ years)
• Vehicle Maintenance (10+ years)
• Flatbed (4 years)
• Driving (10+ years)
• Tanker Experience (2 years)
• Commercial Driving (10+ years)
• Mechanical Knowledge (10+ years)
• Load & Unload (10+ years)
• Freight Experience (10+ years)
• Tractor-Trailer (10+ years)
• Air Brake (10+ years)
• Customer service (10+ years)
• Customer support (10+ years)
• Business management (10+ years)
• Logistics (10+ years)
• Dispatching (10+ years)
• Technical support (8 years)
• Call center management (8 years)
• Human resources (8 years)
• Records management (10+ years)
• Equipment Repair (10+ years)
• Mechanic Experience (10+ years)
• Tax accounting (10+ years)
Certifications and Licenses
CDL A
Air Brake Endorsement
Tanker Endorsement
X Endorsement
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