Erik Druen

Talent and ambition

ad0vz1@r.postjobfree.com

+1-602-***-****

To Whom It May Concern:

My name is Erik Druen and I have a very diverse background of education and skills. My military training, bachelors degree in Education, and masters degree in Organizational Management have given me the tools and experience to accomplish anything placed in front of me. I have held all types of security clearances for the federal government, been licensed in insurance and held teaching licenses. I am very computer and software literate. I am familiar with all Microsoft applications, Excel, Powerpoint, Word, 50wpm and my customer service skills are my greatest asset. Below I have just listed a few of my qualifications, hopefully you will agree these are what you are looking from in an employee.

MASTERS DEGREE-ORGANIZATIONAL MANAGEMENT

SIX-SIGMA

LEADERSHIP

BACHELORS-EDUCATION

ACCOUNTS RECEIVABLE/PAYABLE

LEVEL ONE FINGERPRINT CARD US ARMY-OLD GUARD

MICROSOFT OFFICE-ADVANCED EXCEL

POWERPOINT SUPERIOR CUSTOMER SERVICE SKILLS STRONG ATTENTION TO DETAIL VERY FAST PACED-MULIT TASKING

OPERATION EXPERIENCE

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Financial Services Representative

Banner Health - Surprise, AZ

May 2023 to Present

As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and collections to ensure maximum reimbursement. Verified patient geographic information, scheduled appointments and verified insurance.

Project Manager/Team Lead

Mountain West Premium Financial - San Diego, CA

November 2022 to Present

My duties and responsibilities include managing a team of customer service representatives to collect deductibles, audit information for underwriting, and property phone inspections. I also run the loss prevention and help recover past due accounts. I plan and prepare progress reports and keep owner updated with progress and deadlines. Calendaring, presentations, and daily meetings are huge component of the position.

Credentialing Specialist

Optum - San Diego, CA

August 2020 to July 2021

I lead a team of eight to work with County of San Diego healthcare providers to ensure they were up to date with licenses and qualifications; so that they may provide services for system of care. Sent applications using Docusign, sent emails to providers and staff, and used relationship building to reduce any possible issues. Attention to detail, focused on quality and reduction of mistakes. I was placed in a leadership role to ensure metrics were met by the County of San Diego. Applications were to be timely, accurate, and verified.

PSR - Patient Service Representative

Sharp Rees-Stealy Medical Group - San Diego, CA

December 2019 to July 2020

Responsible for a variety of activities related to patient intake and care. I serve as the first point of contact for patients entering the facility. I greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. My responsibilities include verifying insurance, taking past due monies and copayments and applying them to the proper account. Familiar with working with many different insurances, medical terminology, doctors, and nurses. I have very strong communication skills, both written and verbal, as well as proficiency with computers and basic software applications, Microsoft, Centricity, Epic, Excel, Allscripts, etc.

Account Executive/Sales Representative

Homes.com - San Diego, CA

January 2019 to November 2019

I cold called real estate agents using leads generated off of MLS listings. My responsibility was to promote Homes.coms new website, explain features and benefits to not only the real estate agent and show how it helped with consumer traffic. I would then use sales techniques, presentation, and closing skills to sell the agent Homes.com products. I was selling ad space on a website for real estate agents. The position is an hourly plus commission based pay position. I made over a 100 calls a day and all sales were over the phone. I used technology and pitch, presentation, rapport, and general overcoming of objections to close deals.

Patient logistics

Scripps Health Hospital - Chula Vista, CA

June 2016 to November 2018

Responsible for patient safety. Coordinate moving patients to appointments and procedures safely and effectively. Verified doctors orders, familiar with patient tracking software, medical terminology. Worked closely with nurses and all departments, including radiology, ICU, and intervention radiology to expedite patient safety and health. Strong HIPAA and patient safety. Revenue Officer

Internal Revenue Service - Phoenix, AZ

February 2010 to March 2014

Responsibilities

Tremendous case load, heavy documentation of case work, analyzing of data from past tax returns, assets, cash flow, ability of ray payer to be profitable in future, and overall status of business/individual. Collected past due returns, past due monies, posted payments to correct account and tax year, referred cases to litigation, law enforcement, and other departments, both federal and state. Heavy familiarity to old and new software used by federal government. Constant changing of laws and progression of case work. Followed strict guidelines and requirements for making strategic decisions regarding governments best interest. Clear documentation of my decisions for territory management and possible court cases. Seized property and used monies to offset debts to federal government. Accomplishments

I brought compassion and class to an ugly situation for almost all of my taxpayers. I used my customer service skills to present the governments best interest to my manager, while exercising interviewing skills and computer skills to gather facts and make quick decisions. I worked quickly and efficiently to move cases along quickly.

Skills Used

I wore many hats during this position. I was an enforcer, customer service, knowledge of federal and state laws, computer software applications, multi-tasking, proficient in writing and interviewing. Property Claims Adjuster

Mercury Insurance Group - Tempe, AZ

October 2008 to September 2009

Responsible for handling heavy fast case loads, quick decisions based upon facts and policy limits and guidelines. Worked closely with body shops, rental car companies, fraud department and other insurance companies to come to resolution of claims. Issued checks, paid claims, followed department of insurance regulations. Great deal of documentation of case work. Recorded statements and witness testimony. Accomplishments

I brought strong customer service skills and proficiency in moving case work along with multi-tasking, scheduling, and efficiency.

Skills Used

Communication, documentation, use of company policies, written communication, and customer service. Education

Bachelor's in Education

George Mason University

Master's in Organizational Management

University of Phoneix - Phoenix, AZ

Skills

• 10 key (3 years)

• Typing (10+ years)

• Microsoft Office (8 years)

• Quickbooks (4 years)

• Accounting (4 years)

• Account Management (7 years)

• Cold Calling

• Business Development

• B2B

• Prospecting

• Customer Service

• Epic

• DocuSign

• Allscripts

• Security Analysis

• Insurance Verification

• Information Security

• HIPAA

• Medical Terminology

• Employee Orientation

• Salesforce

• EMR Systems

• Medical Billing

• CRM Software

• DocuSign

• Salesforce

• Tax experience

• Customer service

• Accounts payable

• Active Directory

• Microsoft SharePoint

• Databases

• Medical Scheduling

Military Service

Branch: US ARMY

Service Country: United States

Rank: E3

Certifications and Licenses

Epic

Teletracking

Patient tracking

Salesforce

Centricity

Allscripts

Additional Information

CRM

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