PATRICE FOSTER

*** ******* ***** *********, ** **072 803-***-****

ad0vwu@r.postjobfree.com

PROFILE Passionate healthcare Educator with 15+ years of experience in creating, leading and implementing training, process changes and system implementation. Continually seeking opportunities to use my skills and enthusiasm, along with my EPIC credentialing to improve any part of the operations of the revenue cycle in a hospital setting.

EXPERIENCE

PRISMA HEALTH – EPIC CREDENTIALED TRAINER – FEBRUARY 2021 – PRESENT

• Credentialed in Grand Central, Prelude and Cadence – Train incoming new hires in credentialed applications, test system upgrades and changes and collaborate with educators and analysts with workflow issues.

PRISMA HEALTH– REVENUE CYCLE OPERATIONS TRAINER - SEPTEMBER 2011-FEBRUARY 2021

• Created and coordinated training for new hires within the revenue cycle, maintained the training material with up-to-date information and implemented training material into Prisma Health’s electronic course system for link access.

• Created continuing education courses, annual competency checks and other educational tools that reflected policy and/or procedure changes for the revenue cycle.

• Implemented HealthStream training system for Prisma Health to enhance training for a positive impact on the revenue cycle.

• Daily user guidance for 400+ employees within the Revenue Cycle department.

• Tested, implemented, and maintained the Patient Access Solutions database for all of the revenue cycle. This included building and maintaining rule logic within the tool to support operational leadership with the goal of confirming financial clearance for all patients.

• Built, tested and implemented Registration Quality Assurance (RegQA) rules for the revenue cycle. Maintained this system with rule updates and/or changes for accurate errors to appear on team member’s worklists for quality assurance.

PRISMA HEALTH - PATIENT ACCESS REPRESENTATIVE - APRIL 2007 – AUGUST 2011

• Worked in Access Services serving patients by collecting demographic information, insurance verification and point of service collections in the Emergency Department, Children’s Hospital and Outpatient Surgery.

SKILLS

• Microsoft products including Word, Excel, Power Point, Publisher, Visio and Access

• Adobe Presenter

• Project Management

• System rule logic writer for workflow task database COURSES & CERTIFICATIONS

• Change Acceleration Process (CAP)

• LEAN Six Sigma White Belt and Green Belt

• Project Management Essentials – Franklin Covey

• The 5 Choices of Extraordinary Productivity – Franklin Covey

• Presentation Advantage – Franklin Covey

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