Excellent communication skills
Resume:
H. N. *** ANANDGRAM TAHIRPUR SAHADARA
SURESH KUMAR NEW DELHI-110095
Mob no.999-***-**** EmaiI:**************@**********.***
Objective:
Motivated Leader with 16 years experience in organizing and managing services within hospitality environment. Track Record of on-the-spot decision making and supporting the employees. Focused on ensuring the guests’ needs while enforcing standards for individual performance. Adept at general supervision, hiring, training and motivation of employees.
• Highly skilled in driving sales through excellent operations and marketing efforts
• Hands on experience in managing restaurant functions to ensure exceptional customer services
• Well-versed in analyzing areas of improvement in business and evaluating employee performance
Summary:
More than 16 years of experience in the restaurant management field with the excellent knowledge of guest service operations and food and beverage operations
Excellent communication skills
Excellent managerial skills
Expertise in presentation and organization skills
Excellent leadership skills
knowledge of client relationship management
Professional Experience:
Best of Asia (Boa Village) New Delhi
Operation Manager
From october 2018 to Till date.
Recruiting, training and supervising staff, planning menus handling customer enquiries and complaints.
Handling administration and paperwork setting targets.
Preparing and presenting staffing/sales reports & assessing and improving profitability
Taking reservations handling customer enquiries and complaints.
Making improvements to the running of the business and developing the restaurant.
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
Promoting and marketing the business of the restaurant.
Handling customer enquiries and complaints
Taking responsibility for the business performance of the restaurant.
Analyzing and planning restaurant sales levels and profitability.
Organizing marketing activities, such as promotional events and discount schemes.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development.
Setting budgets and/or agreeing them with senior management.
Planning and coordinating menus.
Coordinating the entire operation of the restaurant during scheduled shifts.
Managing staff and providing them with feedback.
Responding to customer complaints.
Ambrosia bliss, New Delhi
Bar & Restaurant Manager
From July 2016 to 31 August 2018.
Taking responsibility for the business performance of the restaurant.
Analyzing and planning restaurant sales levels and profitability.
Organizing marketing activities, such as promotional events and discount schemes.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development.
Setting budgets and/or agreeing them with senior management.
Planning and coordinating menus.
Ambrosia bliss, New Delhi
Operation in charge
From August 2015 to 30 June 2016.
Taking responsibility for the business performance of the restaurant.
Analyzing and planning restaurant sales levels and profitability.
Organizing marketing activities, such as promotional events and discount schemes.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development.
Setting budgets and/or agreeing them with senior management.
Planning and coordinating menus.
Coordinating the entire operation of the restaurant during scheduled shifts.
Managing staff and providing them with feedback.
Responding to customer complaints.
Ensuring that all employees adhere to the company's uniform standards.
Meeting and greeting customers and organizing table reservations.
Advising customers on menu and wine choice.
Recruiting, training and motivating staff.
Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels and ordering supplies.
Preparing cash drawers and providing petty cash as required.
Helping in any area of the restaurant when circumstances dictate
Kylin premier, New Delhi
SR .CAPTAIN (BAR &FLOOR)
From Jan 2013 to August 2015.
Kylin premier, New Delhi
Captain
from June 2011 to Dec2012.
Ivy Bar and Dining, New Delhi
Steward & Sr.Steward
From Jan 2008 to Aug 2011
Ivy Bar and Dining, New Delhi
Assistant.Steward
From Dec 2006 to Dec 2007.
Professional Skills:
Basic knowledge of computer
Excellent knowledge of English and Hindi
Education:
Completed one-half year Diploma course in F&b service from food craft Institute Chandigarh sec-42 D, affiliated by National Council for Hotel Management., Catering Technology & Applied Nutrition pusa road New Delhi.
Complete Graduation from H.N.B.G university Dehradun in 2003
Passed Senior Secondary Examination from U.p. Board in 1998.
Passed Secondary Examination from U.p Board in 1996.
Personal Profile
Father’s Name . Late Sh. Ram Dev
Date Of Birth : 8th April, 1981
Permanent Address : H.No-104, Anandgram Tahirpur, Shahdara New Delhi-110095
Sex : Male
Nationality : Indian
Marital Status : Married
Language known : Hindi and English
PASSPORT DETAILS
Passport No. : G4474571
Name : Suresh Kumar
Nationality : Indian
Date of Issue : 01/11/2017
Date of Expiry : 31/10/2027
Date: Place: Delhi ( SURESH KUMAR ) Signature
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