Manpreet Singh Malli

Dec **** - Aug ****

Oct ***9 - July 2021

Green villas, Amritsar

708-***-**** ad0vus@r.postjobfree.com

Customer service representative with over 5 years of experience in telephone customer service, including customer support, sales, and Tech support. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Solve problems quickly and efficiently, and create high-quality professional relationships with callers. I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. Udrive rent a car (Dubai)

Customer Service Representative (CSR)

• Answer an average of 100 calls per day, emails, and chats in a fast-paced environment.

• Resolve customer complaints and ensure calls, emails, and chats are handled in a professional and prompt

manner.

• Used customer relationship management (CRM) systems to accurately track and manage customer data.

• Implement a new strategy to enhance customer experience and company revenue.

• Coordinating between the customers & the roadside assistance team for quick support.

Tech Mahindra businesses services

Customer Service Representative (CSR)

• Handle calls with duties including selling new contracts, presenting relevant product information, and

canceling services.

• Managed customer relationships and provided exceptional customer service, resulting in an improved

customer retention rate.

• Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a decrease

in cancellations.

• Marketing new contracts, negotiating a price reduction, offering new contracts, and discussing the renewal

of contracts that are about to expire and have already expired. Objective

Experience

May 2018 - Oct 2019

2017

2012

2010

Concentrix

Customer service representatives (operations)

• Validate the store members with I'd. understand queries and transfer the call to the right department.

• Understand complaints regarding the computer system and inform the process to resolve.

• Reboot the registers and cash drawers on requests through back end system on call when stuck.

• Track orders for the store members and inform the delivery date.

• Help store members to guide on software to create time tables shift login logout. Gurunanak Institute of Technology

Btech (Mechanical)

2nd grade

Guru Nanak college of science

Higher secondary

Montfort higher secondary school

Secondary School

Good communication skills.

Sales and Negotiation.

Team work.

Effective time management.

Problem solving.

Leadership skills.

Multitasking.

NDT Evaluation on mild steel EN08 materia

3D printing

• A consistent employee of the month and GSGS competition winner in Tech Mahindra. • Trained new employees in the companies worked. Englis

Hindi

Punajbi

Marathi

Education

Skills

Projects

Achievements & Awards

Languages

Contact this candidate