Customer Care A Team

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Olaogun Sofiat Omowunmi

Location: **, Boundary Road, Shasha, Akowonjo, Lagos

Telephone: 070********

Email: *************@*****.***

Professional profile

An experienced and proactive personality, who enjoys to work with a team in order to achieve a set goal. I seek to drive excellence, professionalism and profitability within an organisation. Career summary

2023 Access Bank, Ilupeju Branch, Lagos State.

Customer Care Officer.

Key responsibilities

• Attend to customers request and ensure they are satisfied

• Opening of account in the absence of account officers

• Marketing the bank’s products to walk in customers

• Issuance of ATM cards.

2022 - 2023 Fortunate Group of Schools, Omu - aran, Kwara State (NYSC Scheme) Teacher

Key responsibilities

• Planning and preparing lesson notes

• Setting assessments and overseeing examinations

• Communicating with the students and ensuring they understand using strategic teaching skills 2021 – 2022 Arizona Telematics: 2, Church Street, Coker Estate, Orisumbare, Lagos Secretary

Key responsibilities

• Welcoming of Customers

• Attend to customers enquires

• Send and receive emails and calls

• File documents and keep them safe

2018 Bosak Microfinance Bank, Egbeda, Lagos

Teller

Key responsibilities

• Accepting of deposits from customers

• Issuing of cheques and giving out cash to customers

• Collection of accurate tellers from loan officers

• Doing call overs and posting of reversals when necessary

• Posting of loan disbursement into customers accounts

• Updating of customers card when necessary

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2014 – 2015 Summit Hospital and Maternity Home, Shasha, Lagos Receptionist

Key responsibilities

• Aids patients in locating wards and doctors

• Answers questions from and provides information to patients about services and nurses.

• Give out cards and keep documents and files of patients.

• Keep files properly and securely.

Technical and Professional Skills

• Proficient in the use of computer programs like Microsoft Word (Micro soft word, Excel Sheet, Power Point, Photoshop and Corel draw).

• Effective policy making

• Research plans and recommend

• Ability to balance priorities and coordinate work effectively

• Communication and interpersonal skills

• Ability to work independently and as part of a team

• Ability to manage multiple tasks and meet tight deadlines Education & qualifications

Higher National Diploma in Business Administration, Upper Credit –Moshood Abiola Polytechnic, Abeokuta, Ogun State – 2021

National Diploma in Business Administration, Upper Credit –Moshood Abiola Polytechnic, Abeokuta, Ogun State –2017

SSCE – Nistech Comprehensive College, Egbeda, Lagos–2015 References available on request

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