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Front Desk Customer Service

Location:
Stockton, CA
Salary:
$23.00
Posted:
November 06, 2023

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Resume:

Tara Cavanaugh

209-***-****

ad0vtv@r.postjobfree.com

Professional Profile

Executive Assistance Administrative Support Office Management

Dedicated professional with excellent experience managing facilities and office operations, including customer service/reception and executive level support in fast-paced, fluid environments. Well-respected team member adept at coordinating multiple complex, deadline-driven projects. Proactive achieverZ-Zand fast learner with solid planning and decision-making skills. Expertise coordinating office relocations, build-outs, and reductions. Broad experience in telecom systems, services, and equipment. Proficient in Microsoft Office, including Outlook/Publisher. I possess A/P, A/R, PR on QuickBooks.

●Multi-Office Relocation

●Telecom/Vendor Research

●Logistics Planning: MACs

●Front Desk Management

●Cost Containment & Reduction

●Equipment/Supply Purchasing

●Project Management

●Executive Assistance

●Mental Health Clinic Experience

●Shipping & Receiving

●Contract Negotiation

Professional Experience

Senior Office Assistant, SJC Behavorial Health Services, CATS, Team B (09/19 - present).

I returned the main campus work front desk: greet clients, answer phone calls/questions, check in clients, run insurance, check electronic access participation, file in chart/chartroom, call clients to remind about appointments, schedule appointments when necessary, chart location, take messages, manage walk-in appointments for Office liaise with case workers, therapist, clinicians, and doctor's as necessary, have clients fill out updated insurance services paperwork, update/change client addresses in Sharecare, take/record client payments for services and liaise with business office regarding paperwork and eligibility for services.

Senior Office Assistant, SJC Behavorial Health Services, Lodi CYS/Adult Mental Health Clinic (05/01/17-09/13/19). Moved to free standing Adult/Children and Youth Mental Health clinic in Lodi.Greet adult and children's clients (and parents), answer phone calls/questions, check in clients, run insurance, check electronic access participation, file in chart/chartroom, call clients to remind about appointments, schedule appointments when necessary, chart location, take messages, manage walk-in appointments for RN, liaise with case workers, therapist, clinicians, and doctor's as necessary, have clients fill out updated insurance services paperwork, update/change client addresses in InSys and Sharecare, take/record client payments for services and liaise with business office regarding paperwork and eligibility for services. Set up screening, intake, and doctors intake for new clients of clinic. Researched returning client info and requesting transfer charts. Build new charts, thin charts, and floppy/chart maintenance. Keep timeliness logs for screenings, Access/Beacon referrals, set up CYS Psychiatric evaluation as necessary. Open and closes for clinician intakes, register new clients, update insurance, and liaise with business office for money owed, and ineligible medical. Explained Medicare only coverage for clients without medi-cal, and offered proof of income packets for those who do not qualify for medi-cal. Prepared outgoing monies for Loomis.

Office Assistant, SJC Behavorial Health Services, CATS, Team C (04/16-04/17).

Greet clients, answer phone calls/questions, check in clients, run insurance, check electronic access participation, file in chart/chartroom, call clients to remind about appointments, schedule appointments when necessary, chart location, take messages, manage walk-in appointments for Officer of the Day from 8:30am - 12:30 pm, liaise with case workers, therapist, clinicians, and doctor's as necessary, have clients fill out updated insurance services paperwork, update/change client addresses in InSys and Sharecare, take/record client payments for services and liaise with business office regarding paperwork and eligibility for services. After passing 11 month probation was selected as a point person for a large, state mandated, clerical project, helping crosswalk from the ICD 9 to 10 in all 3,600 open clients in the Community Adult Treatment Services Clinic at the California Street main outpatient clinic; printed, tracked, problem solved, liaised with managers regarding issues, coordinated with all your reception desks, case managers, Officer of the Day, chartrooms, and technically assisted other staff learning the printing process.

Office Manager, Madsen, Kneppers & Associates, West Sacramento, CA. (09/30/13-02/13/14)

Managed and executed Office Managerial duties for this national construction consulting and

Engineering company in its West Sacramento Office. Managed front desk admin assistant, analyzed time and schedules and oversaw expense reports, scheduling and forecasting, inter-office deliveries. Approved invoices and worked and assisted Regional Manager and staff of eight. Edited, compiled, and assembled electronic reports, letters, and email with client. Reconciled petty cash and oversaw draft invoice processes, including holding/releasing projects for revised budget letters, transmittal letters, and scanned documentation. Initiated new projects in office to the website and updated as necessary, issued letters of engagement, estimates and other documentation. Planned and scheduled office activities as necessary, as well as assisting Business Development with local events, such as conventions and golfing tournaments.

Office Manager, (4/07- 9/11). First Presbyterian Church, Stockton, CA(Part-time, 25 hours per week).

General Office duties, filing, phones, office supply ordering, and light mailroom duties. Maintain Church Calendar, light website updating; A/P, light A/R, P/R through QuickBooks. Keeping and maintaining church membership records, and weekly deposits/accounting. Coordinating weddings, funerals, gym rental, with church staff. Create weekly layout of adults and children bulletins using Publisher, and concept and layout of monthly newsletter. Assist governing 'Board' of Elders and Pastor as necessary, including correspondence, research projects, financial questions, etc. Manage and maintain all office equipment. Creation of Annual Reports, Tithing Statements, Profit/Loss Reports. Maintain and coordinate Session Manual, office forms, gym/hall applications, keys, and alarm codes. Coordinate with janitorial crew and Buildings and Grounds committee in respect to building needs.

Office Manager, (1/03-6/04) IGN/GameSpy (Formerly IGN Entertainment, Inc.), Brisbane, CA HQ

.Executed a broad range of facilities management, office management, and administrative support functions for this interactive entertainment company. Administered and maintained key facets of office equipment and telephone systems, including local/long-distance services, data services for a small office, Meridian voicemail, and phone/data/jack moves. Liaised among vendors and staff to facilitate moves and cubicle build-outs. Oversaw office equipment maintenance and lease contracts. Provided administrative support to executive and management staff. Served as project manager for a range of administrative projects. Coordinated purchasing for office equipment and general supplies. Managed mail room operations and served as project manager for larger mailing projects. Coordinated and communicated changes in facilities policy to other offices, streamlined vendors between new offices, renegotiated new contracts with new vendors. Managed Business Card orders and worked with Design for cost effective ways to work with printer. Managed Executive lunches until EA was hired and was general ‘go to’ person for most in house questions.

Office Coordinator, (7/01-12/02) IGN Entertainment, Inc. Brisbane, CA HQ

Managed coordination of all day-to-day facilities requirements across corporate headquarters and three satellite offices. Facilitated maintenance of facilities management relating to telephone systems, office equipment, and vendors and files. Assisted in lease contract negotiations and blueprint reading. Provided support to executive staff, including CEO and Director of Real Estate. Assisted Finance and Investor Relations. Coordinated business card orders and forwarded Quark files to printer. Managed phone directory and mail room.

Head Receptionist, Snowball.com, Brisbane, CA HQ (1/01-6/01)

Receptionist, Part-time (5/00-12/00, 25 hours per week.)

Performed general reception and clerical functions supporting corporate headquarters and satellite offices. Ordered office equipment/supplies and maintained inventory. Processed incoming/outgoing mail. Assisted Facilities Manager in day-to-day administration and vendor management. Maintained phone directories and coordinated business cards with IT and HR.

Education

New College of California

San Francisco, CA

BA Degree in Humanities (2001) GPA: 3.8

-Served as Student Coordinator 2 semesters for Irish Studies department



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