Richard Casas

San Antonio, Texas ***** Cell: 657-***-**** ad0vrv@r.postjobfree.com

PROFESSIONAL SUMMARY

Goal: A computer-based; data entry position.

Thirteen years in Aerial Mapping Photogrammetry, using ACAD & ATLAS software and drafting techniques.

Six years of Customer Service; call center experience, and technical support with up-selling.

Experienced using Microsoft Windows, Word, Excel, Outlook, replacing hardware, updating software.

Instructed guidelines were followed; job improvisation, or any modified procedures were approved by supervisors before implementation.

I have helped train and manage new employees. Completed projects alone, and in groups.

The goal is to quickly and efficiently resolve problems and complete tasks with attention to detail, while meeting deadlines and quality standards, with first call resolution as the goal. English is my first language; I have no accent. I have knowledge of conversational Spanish, but I am not proficient.

SKILLS

Kept/Drove to appointments.

Helped with vehicle maintenance.

Moved/carried heavy items, as needed.

Dealt with internet and phone interactions.

Solved problems with remotes, TV, electronic devices.

WORK HISTORY

IN HOUSE BUSINESS COMPANION 07/2019 to 06/2023

Cypress, CA

In 2019, I returned to California to begin a business arrangement to be present on site, to drive, to resolve any electronic problems that arose and were within my abilities to resolve, and to move heavy items.

I was monetarily compensated.

INDEPENDENT CONTRACTOR 08/2016 to 07/2019

Drove for Uber and Lyft San Antonio, TX

Always courteous and patient.

CALL AGENT 01/2018 to 07/2018

FLS Connect

Raising funds for political parties.

Answer calls made by auto-dialer.

Upsold, if possible.

CUSTOMER CARE PROFESSIONAL 11/2016 to 05/2017

BLUE CROSS INC. / Sykes-Alpine

Took inbound calls from Blue Cross & Blue Shield Plan members in Illinois, Montana, New Mexico, Oklahoma and Texas.

Confirmed, or answered questions, about coverage for pharmaceutical, doctor, surgery and hospital stay.

Outbound calls were made to members, pharmacies, doctor offices, hospitals when necessary.

Records were updated as required.

Assisted members by answering questions about coverage problems, either by researching, or by contacting and/or transferring callers to proper department.

ENGAGEMENT SPECIALIST 07/2014 to 11/2015

HEALTHWAYS INC.

Took inbound calls from and made outbound calls to members that were covered by health insurance offered by their employers, or state, and informing them of certain benefits of their coverage.

Appoint calls from health coach, or nurse, or opted out members for one year.

TECHNICAL SUPPORT AGENT FOR VERIZON 08/2013 to 06/2014

CONDUIT GLOBAL, INC.

Trouble-shot problems with TV Cable Boxes/DVR players, landline phones, or internet connection of customers

If it was not possible to get services working over the phone, a technician was dispatched to the customer's house

Records were updated

If requested, a returned call was made to the customer to ensure completion of task or tasks.

CALL CENTER AGENT 12/2011 to 08/2013

STATEWIDE APPEAL, INC.

Calling customers, cold (& warm previously called), for various charities, usually law enforcement.

Achieved top ten daily donations multiple times.

Updating files, keeping records on screen and paper.

CONVERTING ANALOG MUSICAL NOTATION INTO DIGITAL FORM 11/2003 to 08/2011

DR. JOHN C. BROWNING

Entering and editing handwritten musical notation into computer software using Finale and Sibelius software for Dr. Browning, and other clients, for printing and MIDI sequencing for work.

DIGITAL MAP DESIGNER AND COMPILER 02/2002 to 08/2003

HICKS & HARTWICK, INC.

Compiled topographic maps using aerial photogrammetry with ATLAS software

Edited profiles & drainage maps using ACAD

Plotted-out maps for completed projects

Aerial mapping: collected, analyzed and compiled topographic information from aerial photo diapositives and field surveys.

Installed/updated software as needed.

DIGITAL MAP COMPILER AND EDITOR 03/1997 to 08/2001

ARROWHEAD MAPPING CORP.

Compiled Aerial topographic maps on a DSR instrument; edited maps using Auto-CAD; quality checked maps and then plotted out maps.

Installed updates of software and hardware on networked and standalone PCs, as needed.

DIGITALMAP COMPILER AND EDITOR 02/1994 to 12/1996

INLAND AERIAL MAPPING, INC.

Edited digital maps using ATLAS software.

Quality checked and plotted out maps.

Backed up/Restored files when it was required.

DIGITAL MAP COMPILER AND EDITOR 01/1990 to 09/1993

PICTORIAL SCIENCE, INC.

Edited digital maps using ATLAS software.

Quality checked and plotted out maps.

Backed up/Restored files when it was required.

EDUCATION

Bachelor of Arts Geography, Urban Planning 06/1986

California State University, San Bernardino, San Bernardino, CA

California State University, San Bernardino. Bachelor of Arts in Geography, Urban Planning.

Additional courses, post-graduation in GIS Mapping courses at San Bernardino Valley College.

Arc Map, Arc View, Arc Info. at University California, Riverside.

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