Sayed Tahreer Husain Rizvi

My aim is to contribute the Experience, Skills and Education that I have acquired in any challenging situation in order to achieve the desired result leading to the growth of the organization.

I am looking forward to a career that provides me with an opportunity that stimulates intellectual growth and learning so that I can add tangible values to the company.

PROFESSIONAL EXPERIENCE

Hands On – (Mumbai), June 2021 – June 2022

Customer Success Manager - Support & Operations

Responsibilities:

Handled a team of 18 people over the process of acquisition, escalation via calls & chat

Business Development and building social media reach of the organization.

Promotion of Human Resource Services through B2B & B2C medium.

Up sell service plans.

Follow-ups to ensure end to end Support and Service.

Build brand value through customer experience.

Review customer complaints or queries and seek to improve the overall experience.

Background verification & allocating the case to the concerned department.

Build healthy customer and support team relationships.

Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience.

Manage (Mumbai) all teams in absence of the Leader.

WorkIndia– (Mumbai), February 2019 – March 2021

Internal Quality Team– Fulfilment Manager

Responsibilities:

Core activities include: Advisory to client for better business results

Handled a team of 22 people over the process of escalation, quality via calls & chat

Responsible for fulfilling the requirement of employers/clients.

Generating quality leads through calls & chat process.

Scheduling appointment with clients.

Co-ordinating with channel Partners / Managers.

Follow ups to ensure end to end support and service.

Objection and escalation handling of clients via chat process.

Managing responsibility of Senior Co-ordinator in his absence.

Coaching new members of the team and identifying the training gap in new employees.

Driven initiatives for team building, motivation and encouragement.

Responsible for maintaining discipline and team attendance.

Driving the team for success across Mumbai & Bengaluru.

Mithila Hyundai – (Mumbai), March 2015 – November 2018

Business Associate - Sales & Marketing

Responsible For:

Generating and managing database of potential Hyundai car buyers,

Face-to-face marketing of product and services

Marketing on e-commerce portals for generating interest for client acquisition

Brand Management & Strategy over social media platforms like Facebook, Twitter etc.

Cross-selling of products by effective rapport building with customers

Event Planning and Managing New and Old Car Fairs.

Educating walk-in customers on Finance options.

Client acquisition through Pre-owned car vendors.

Highway Healthcare – (Mumbai), January 2014 – February 2015

Business Associate – Department Head

Responsible For:

Managing Sales and Operation over the store.

Stock Management

Marketing on social media for generating interest for client acquisition.

Design Marketing strategy to increase sales.

Cross-selling of product by effective rapport building with customer.

Handling queries of delivery executives.

Collaborations with other medicine vendors across the city.

EDUCATION

Bachelor of Arts – 2018

Higher Secondary Certificate – Maharashtra Board in the year 2015

Secondary School Certificate – Maharashtra Board in the year 2013

PERSONAL DETAILS

Date of Birth: 11th May 1992

Linguistic Abilities: English, Hindi (Read, Write, Speak)

Computer Literacy: Basic MS Word, MS Excel, MS PPT, Internet browsing, social media interaction

DATE:

PLACE: Mumbai

(Sayed Tahreer Husain Rizvi)

304, Akbar Mahal, Pooja Nagar

Besides Irani Bakery

Mira Road [East]

Contact No. +918*********

Email: ad0vru@r.postjobfree.com

Contact this candidate