Shevona Roberts-Andrews

*** * ************ ****

Pflugerville Texas 78660

512-***-****

512-***-****

ad0vr7@r.postjobfree.com

Personal Statement

Results-oriented business professional with a dynamic background in business administration, complemented by extensive experience in HR administration and team management. Proven track record of driving operational efficiency, fostering collaborative work environments, and achieving significant business growth. Adept at leveraging a diverse skill set, including HRIS proficiency and strategic HR practices, to support organizational goals. Known for adaptability, attention to detail, and commitment to confidentiality. Eager to contribute expertise to enhance HR operations within a forward-thinking organization.

Employment History

Achievements with Quantification:

CEO, ShevBraids LLC (2021-2023):

Achievement: Led a small business from inception to a 30% increase in revenue within the first year of operation.

Implemented targeted marketing strategies resulting in a 50% increase in customer acquisition.

Retention Representative, Charter Communication (2020-2021):

Achievement: Maintained an 85% customer retention rate by effectively addressing customer concerns and tailoring solutions.

Increased customer satisfaction scores by 15% through proactive customer outreach and personalized service.

HR Admin, Ontrack Recruitment (2014-2019):

Achievement: Streamlined the recruitment process, reducing time-to-fill by 20% and ensuring a steady flow of qualified candidates.

Implemented a new HRIS system, resulting in a 30% improvement in data accuracy and reporting efficiency.

Team Manager, A Levy and Son (2009-2013):

Achievement: Improved team productivity by 25% through the implementation of performance improvement initiatives.

Successfully reduced operational costs by 15% through strategic resource allocation and process optimization.

Travel Coordinator at MPS Destination (2005-2006):

Achievement: I was entrusted with coordinating and organizing travel arrangements for discerning clientele. This role demanded meticulous attention to detail, strong organizational skills, and a deep understanding of travel logistics.

I effectively liaised with clients and suppliers to create seamless travel experiences, ensuring that every aspect of the journey met or exceeded their expectations. Additionally, I navigated potential challenges, such as itinerary changes or unforeseen circumstances, with poise and professionalism.

Education

Bachelor's of Art in Business

(Honors) Arden University, 2017-2020

- The Structure of Business

- Using Information

- Using Numeracy, Data and IT

- Working Ethically

- Research Skills

- People in Organizations

- Developing Personal and Management Skills

- Understanding the Business Environment

- Introduction to Finance

- Principles of Marketing

- Management Information Systems

- Enterprise and Entrepreneurship

- Business Analysis

- Managing Knowledge

- Managing Change in Organizations

- Managing Across Cultures

- Business Processes

- Strategic Management

- Research Methods and Dissertation

- International Management

- Managing Self and Others

- Contemporary Management Issue

NCFE Level 2 Airline Cabin Crew Certification - Orpington College (2007-2008)

My pursuit of excellence in the field of aviation led me to successfully complete the NCFE Level 2 Airline Cabin Crew Certification at Orpington College. This comprehensive program provided me with

a solid foundation in the intricacies of cabin crew responsibilities, safety procedures, customer service, and emergency protocols.

Completing this certification not only equipped me with the technical knowledge and practical skills required for a successful career in cabin crew services but also instilled in me a deep commitment to maintaining the highest standards of safety and service excellence within the aviation industry and insights into managing diverse customer's needs, conflict resolution, and creating a welcoming and secure environment.

BTEC in City and Guilds Travel and Tourism Destinations - Bromley College (September 2005 to June 2007):

My pursuit of a BTEC in City and Guilds Travel and Tourism Destinations at Bromley College provided me with a comprehensive understanding of the multifaceted travel and tourism industry. This esteemed program, spanning from September 2005 to June 2007, immersed me in a curriculum that encompassed both theoretical knowledge and practical applications.Through engaging coursework and hands-on experiences,

I delved into the intricacies of international travel and tourism. The program offered specialized modules that covered a wide array of topics, including destination management, cultural awareness, and global travel trends. This equipped me with the skills needed to navigate the diverse needs and preferences of travelers from around the world.

I gained valuable insights into the logistical aspects of travel, including itinerary planning, transportation coordination, and accommodation arrangements. This knowledge proved instrumental in developing meticulous attention to detail and organizational prowess, ensuring seamless travel experiences for clients and customers.

The program also emphasized the significance of cultural sensitivity and effective communication within the global tourism landscape. I honed my interpersonal skills, enabling me to connect with individuals from various backgrounds and cultures, thereby fostering enriching and memorable travel experiences.

Health and Safety, Business Management Certification Level 2 - Bexleyheath College (May 2005 to July 2005):

My enrollment in the Health and Safety, Business Management Certification Level 2 program at Bexleyheath College from May 2005 to July 2005 was a pivotal step in my professional development journey. This intensive course provided me with a robust foundation in critical areas of occupational health and safety, as well as fundamental principles of business management.

Through a comprehensive curriculum,

I delved into the intricacies of health and safety regulations and practices within various workplace environments. This included in-depth exploration of risk assessment, hazard identification, and the implementation of preventive measures to safeguard the well-being of employees and promote a secure working environment.

Moreover, the program equipped me with essential knowledge in business management, covering key topics such as organizational structure, strategic planning, and operational efficiency.

I gained insights into effective leadership, resource allocation, and decision-making processes, which are pivotal components in ensuring the success and sustainability of any enterprise.

The certification Level 2 provided a valuable platform for me to apply theoretical concepts to real-world scenarios. I actively engaged in case studies and practical exercises, fostering a hands-on approach to learning that significantly enhanced my problem-solving abilities and critical thinking skills.

Abbey Wood Secondary School (September 2000 to July 2005):

My formative years at Abbey Wood Secondary School were instrumental in shaping my educational foundation and fostering a commitment to academic excellence. Over the course of five years, from September 2000 to July 2005, I engaged in a diverse curriculum that encompassed a wide range of subjects.

6 GCSE including maths and english

Key Skills

Technical Skills:

HRIS Systems: Proficient in utilizing HRIS systems to streamline recruitment processes, manage employee records, and enhance data accuracy, resulting in improved HR operations efficiency.

Microsoft Office Suite: Leveraged advanced knowledge of Microsoft Office Suite to create comprehensive reports, presentations, and documents, facilitating effective communication and decision-making.

Soft Skills:

Adaptability: Demonstrated adaptability in dynamic business environments, enabling successful navigation of challenges and implementation of strategic initiatives.

Attention to Detail: Applied meticulous attention to detail in coordinating travel arrangements, ensuring seamless and error-free experiences for clients.

Confidentiality: Maintained strict confidentiality in handling sensitive HR information and records, establishing trust and compliance with privacy regulations.

Communication: Utilized strong communication skills to effectively address customer concerns, provide personalized solutions, and foster positive client relationships.

Leadership: Exhibited leadership qualities in managing teams, resulting in increased productivity and the successful implementation of performance improvement initiatives.

Problem-Solving: Demonstrated strong problem-solving skills in resolving customer issues, diffusing potential escalations, and providing tailored solutions for customer retention.

Interpersonal Skills: Leveraged interpersonal skills to connect with individuals from diverse backgrounds and cultures, enhancing travel experiences for clients.

Time Management: Effectively managed time to balance diverse responsibilities as CEO of ShevBraids LLC, ensuring business growth and operational efficiency.

Interests and Hobbies:

“With a blend of British and Jamaican heritage, I appreciate the diversity of cultures and eagerly seek out new cultural experiences.”

I adopt a ‘can-do’ attitude towards life, committed to ongoing personal growth. Setting and pursuing goals helps me stay organized, motivated, and on the right path.”

“Spending quality time with family and friends holds immense value for me. I place great importance on nurturing relationships and creating lasting memories through shared experiences and social gatherings.”

“Engaging in both personal and professional development meetings, as well as support groups, is crucial to my journey of self-improvement. I enthusiastically pursue opportunities for learning, growth, and evolution.”

“Engaging in volunteer work and church activities to support others is a profoundly fulfilling pursuit. Bringing positive change to the lives of individuals in my community brings me immense joy.

“A fervent passion for business and entrepreneurship propels me towards success. It drives my aspiration to innovate and create.”

“Traveling serves as a wellspring of inspiration. Immersing myself in new destinations, embracing diverse cultures, and gaining global perspectives are pivotal to both my personal and professional development.”

Maintaining physical fitness is a central priority for me. Regular exercise and a health-conscious lifestyle bolster my overall well-being, empowering me to face challenges with energy and vitality.”

Reference Upon request

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