Results driven sales associate with

over ** year experience. Looking

for an opportunity to grow within

Verizon in a role with upward

mobility. Strengths include

qualifying the customer, strong

negotiation and communication

skills as well as consistency

achieving sales metrics.

P R O F I L E

SOLUTION SPECIALIST Verizon Wireless Stafford, TX 2014 – Present

Responsible for creating growth opportunities for Verizon

Performed new hire coaching and training

Exceeded yearly quota above 100%, year over year

Member of team earned the Customer Experience Gold Standard Award

Hosted workshop on Account analysis & identifying new growth opportunities when engaging existing customers

Supervised store daily activities and employees during shifts when manager was not working

Established as the store “Go-to-guy” for mitigating customer dissatisfaction

Selected and trained as product specialist for Samsung & Google BUSINESS SOLUTIONS SPECIALIST Microsoft Store Houston, TX 2012 – 2014

#1 in Total Revenue Sales in the Texas Region, Ranked Top Ten in total revenue sales in the Nation

Responsible for selling Microsoft tablets, hardware, software, pcs and products,

Trained in Microsoft Office products and technology devices including tablets, phones, gaming systems, etc.

Hosted customer training sessions on Microsoft Tools and products

Recognized for being a top Performer in customer satisfaction surveys

Certified in Microsoft Windows

SALES TEAM LEAD T-Mobile Wireless Houston, TX 2005 – 2012

Achieved as much as 160% of quota, Yearly averages: 135% of quota for new activations 100% of quota for customer protection plan & 90% of quota for accessories. Customer surveys consistently at 100% satisfied.

Managed opening and closing of the store, creating team schedules, store maintenance and cleaning, reporting sales results, tracking current cash flow, and maintaining product inventory

Conducted training for new employees on end-to-end sales delivery and customer service for satisfactory sales

Demonstrated consistent follow-ups with customers for return sales; I have maintained strong belief in continued customer service brings customers back again and again

Accomplished results; receiving numerous customer accolades to store manager and regional manager; Met quota every month since working for T-Mobile; #1 in store at selling most features per handset, and #1 in accessories sales. Among top 5 in West Region at selling features

Provided reviews for both store and employees’ sales results, conducting feedback sessions where I recommend methods to improve sales and to achieve company goals

Selected as a product specialist, trained as HTC, Motorola and Blackberry store representative and developed relationship with product representatives

Completed extensive sales training, customer service training, and product training

P R O F E S S I O N A L E X P E R I E N C E

E D U C A T I O N

832-***-****

ad0vr3@r.postjobfree.com

5503 Havelock Lane

Missouri City, TX 77459

C O N T A C T

Microsoft Office, Excel

Salesforce, CRM

SAP

Sales Training

S K I L L S

Customer Awareness

Conflict Resolution

Training & Coaching

E X P E R T I S E

Customer Experience Gold

Standard Award

Verizon

2015, 2019

Regional Leader in Small

Business Sales

Verizon

June 2019

A W A R D S

COURTNEY

TIMMONS

Paul Quinn College Dallas, TX 2001-2003

Texas Southern University Houston, TX 1997-2000

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