Patient Care Customer Service
Resume:
KB
KELLY BUCKLEY
**********@*****.*** 804-***-**** Richmond, VA 23222
Offering customers service, great on on time with customers and cater to needs of the consumers. Good phone skills and have a pleasant and passionate aĴitude.
Direct patient care and advocacy
Patient and caregiver education
Patient care standards
Quality patient care
Geriatric patient care
Practiced inpatient and outpatient caregiver
Patient Care and Education
Patient care oversight
Patient Assessment and Care
Patient Care
Patient care plans
Creating patient care plans
Patient care understanding
Patient-focused care
Compassionate patient care
Patient skin and nail care
Patient care management
Patient care improvement
Patient care monitoring
Wellness patient care
Patient relationships
Physical care needs
Emotional care
Customer care experience
Senior citizen care
Patient service and assistance
Patient data confidentiality
Patient room hygiene
Patient needs assessment
Patient rounds
Skin care
In-home care services
High level of nursing care
Caregiver supervision
Bon Secours Richmond Health System
Richmond, VA
Patient Care Coordinator Supervisor
05/2018 - Current
Created agendas and communication materials for team meetings. Handled all delegated tasks, including patients diets and allergy. Answered 15 calls per hourly to answer customer questions. Recognized by management for providing exceptional customer service. Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems. Demonstrated self-reliance by meeting and exceeding workflow needs. Collaborated with others to discuss new patient opportunities. Provided excellent service and aĴention to customers when face-to-face or through phone conversations.
VCU Health System Richmond, VA
Patient Service Operational Supervisor
09/2013 - 05/2018
Performed site evaluations, customer surveys and team audits. Demonstrated self-reliance by meeting and exceeding workflow needs. Created agendas and communication materials for team meetings. Improved customer satisfaction by finding creative solutions to problems. Provided excellent service and aĴention to customers when face-to-face or through phone conversations.
Summary
Skills
Experience
Recognized by management for providing exceptional customer service. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Richmond Public Schools Richmond, VA
Food Service Team Member
09/1992 - 06/2010
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Controlled portion sizes and garnishing for optimal cost controls. Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Monitored inventory and promptly reported food items requiring reorder. Washed, peeled, cut and measured recipe ingredients. Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Organized ingredients and restocked supplies to prepare for busy periods.
Gathered ingredients and cleaned and cut food items to prep recipes. Resolved customer concerns and relayed relevant information to supervisor.
Completed prepping, cleaning and other kitchen duties to support cooks. Carried pans, keĴles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards. Huguenot High School Richmond, VA
High School Diploma
Education and Training
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