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PROJECT PROGRAM MANAGER, TABETHA JONES

ad0vqw@r.postjobfree.com ~ 352-***-****

ABOUT TABETHA (Durham, NC)

I have 20 plus years of experience in Highly Complex Project Management Office (PMO) Information Technology solutions, which includes 25 years of experience working in the I.T. arena leading cross functional teams. Some positions held include, Sr. Project Manager, Program Manager, Product Manager, PMO Director, Customer Support Manager, Scrum Master, Delivery Executive and Requirement Analysis Manager. I have experience using both Waterfall and Agile methodologies, which includes overseeing the entire SDLC process. My work experience afforded me as Sr. Project Manager, for implementation of Nashville Metro Council Legislative Voting Management System. I have implemented and managed over 15 state- wide election management system implementations, which include the state of California, Arkansas, Texas and Nebraska to name a few. I recently worked with the State of Utah Election Management System- Lt. Governor’s Office.

EXPERIENCE

Employer: TGS Technology- Charlotte N.C.

Role: Delivery Executive Project Manager

Date: June 2022-Present

CONTRACT: Working Several State Gov’t Project contracts where needed in the area of Project Management. Delivery Executive/Project manager: Voter Registration System. Understand and manage all aspects of the SVRS contract. Developed an internal project schedule for all stake holders. Managed the schedule daily through the completion noting any change management. Lead daily meetings and ongoing communication with the vendor. Train towns and cities, while scheduling training and Working with all external interface clients knowInk, ES&S, DMV, SSA and more. Coordinating and managing Business Analyst, QA Testers & software developers through Go Live completion. I ensure project progression while managing to a project schedule. Working daily with project members ensuring project task are met according to contractual obligation and direction. I provide weekly status updates and Lead Scrum/Agile daily meetings.

Employer: Civix, Government Systems Role:

Program/Project Manager

Date: November 2017 to June 2022

I managed the implementation of Government and public facing software, in the areas of- Business Services (corporations set up), Campaign Finance and Statewide Voter Registration-Election Management. I manage a project team of Business Analyst, Developers and Quality Assurance. One of my main roles is managing the client involvement in the implementation to ensure we are meeting contractual and obligation on time and on budget, managing day to day expectations through-out the process.

Education

Bachelor of Science in Mass

Communications- Major

Broadcast Journalism,

minor: Marketing,

Appalachian State

University- Boone, NC

Florida Institute of

Recording Sound Tech:

Graduated 2022: Degree in

Recording Art and Sound

Technical Skills

Software: JIRA, MS

SharePoint, MS Dynamics,

Windows OS, Microsoft suite-

versed in MS Project, Visio,

MS FrontPage, Serena

TeamTrack, Clarity tracking,

PowerProfile (voter

registration), Candidate filing,

FL VRS, Election Night

reporting, Campaign Finance

Platforms: AWS, Azure

Hardware: Cisco, MAC, NT,

Novell, Linux and UNIX,

Tesira (audio) AMX (video),

ProTools DAW

Certifications/Awards

Business Process Analysis

Contextual Design, InContext

Design

Agile Methodology, Tribridge.

Presented the Arkansas

Traveler Award from the

State of Arkansas.

Honorary Arkansas Traveler- Click here

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Employer: Scytl, U.S. Elections Division

Role: PMO Manager/Director

Date: July 2014 to November 2017

I assisted in the creation of product requirements and methodologies for the U.S. Division of Scytl. I managed and oversaw the U.S. project management office (creating consistent implementation rules from beginning to end). Delivering projects on time and on budget was the goal. I managed all new client system requirements through completion, including over 100 system functionality enhancements for one client. During my time at Scytl, I also filled the role of senior project manager software implementations. Employer: Marion County, Florida Election Center Role: Voter Registration Project Technician Coordinator Date: March 2013 to July 2014

I oversaw any major voter registration projects and processes for Marion County, Florida. I performed training for voter registration employees and assisted local candidates in filing necessary paperwork. I worked closely with VR vendors to track system enhancements and requirements. Employer: Election Systems & Software (ES&S)

Role: Senior Project Manager (Voter Registration/EMS) & Customer Support Manager Date: May 2001 to October 2012

My experience in project management and sales support, familiarity with proprietary software, and ability to learn quickly allowed me to participate in all aspects of software implementation. I was involved with supporting many ES&S VR customers such as: State of Nebraska, State of Arkansas, State of New Mexico, State of Missouri, State of California and designated counties in Ohio and Illinois. During my time at ES&S, I was a senior project manager for the North America division and also managed the Client Support organization. Employer: Interlan/Utenzi (formerly Interlan) Role: Product Manager

Date: May 1999 to May 2001

My experience in implementing solutions was complemented by my work in product design and marketing for Interlan. I assisted with product strategy definition for customized hosting and storage management and was solely responsible for the Quickstart server based product line. I managed the beta and pilot programs with early-stage product inceptions. I was involved in the product lifecycle through prioritizing product and customer requirements, defining the product vision, and working closely with the development team. Employer: Interpath Communications

Role: Technical Project Manager Date:

May 1998 to May 1999

I developed detailed project plans for the implementation of new products and the revamping of existing products- VoIP, hosting NT and UNIX, ATM, and ISDN. I was responsible for leading the full product life cycle development for internet and data products including: business case development and presentation, revenue projections, configuration into billing system (Kenan BP), writing requirements for Remedy systems, streamlining process and procedures by designing and webifying order forms, implementing process workflows and customer care follow-up. Page 3 of 3

Employer: MCI Telecommunications Role:

Senior Requirement Manager Date:

January 1992 to March 1998

I filled a variety of roles for MCI Telecom, from sales support, training, requirement analysis, to account management. In my final role as senior requirement manager, I was responsible for writing all system requirements for internal MCI call center system tools. I conducted business process analysis at call centers to expose system and business process breakdowns and documented all findings which included cost savings, process improvements, and system design. In my former sales positions for the company, I performed pre and post-sales support to customers to resolve any issues, as also trained and educated internal and external customers on how to use the product.

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