Service Desk Cyber Security
Resume:
Charles Hill
ad0vqs@r.postjobfree.com
Rowlett Tx
Highly motivated and passionate Cybersecurity and IT professional. With over 17 years of experience starting as just a service desk technician to now being an accomplished Cybersecurity Analyst.
Professional experience
Cysiv (Now Forescout Technologies)
SOC Analyst
June 2018 – Current
Did in-depth log analysis and investigation utilizing data from multiple security data sources, infrastructure logs, application logs and SIEM for $100b+ clients/ 100k+ endpoints(overall).
Worked with the data science team to design, build and validate custom indicators and detections across all data sources for building use cases.
Utilized Cysiv technology to conduct large-scale investigations and examine endpoint and network-based sources of evidence.
Worked with Security and IT operations at clients to implement remediation plans in response to incidents.
Tuned rules and use cases to minimize false positives.
Created reports and dashboards for customers.
Channell Commercial
System Admin
March 2022 – July 2023
Hired as lead Helpdesk Role and soon grew in multiple responsibilities
Provide both remote and deskside support to all users
Handled Provisioning of hardware, software, and system access
Spearheaded Cyber Security efforts for the company.
Managed Sophos Endpoint Protection and Barracuda Email protection
Built new hire training material and handled training for new hires along with seasoned employees.
Helped to complete deal for Sophos MDR and worked as liaison with MDR team for IR.
Freddie Mac
Service Desk
October 2018 – February 2022
Supported users in all Microsoft suite related issues.
Used remote access software to assist and document client issues.
Achieved senior level service desk Analyst.
Worked with Cyber Security Team in identifying and reporting malware and phishing attacks.
Provided and help develop phishing training exercises for internal users.
Worked with Networking and Deskside Support for multiple cases.
During COVID assisted users in setting up and working from home.
Averaging around 30+ calls daily.
Assisting in the Office365 Migration
Assisted in testing configuration of Service Now Ticketing System
Global Payment Systems
Security Intelligence Analyst (SIOC)
August 2016 – May 2018
Network security monitoring through Archsight, NetWitness, and SourceFire.
Leveraged tools such as CheckPoint, FireEye, ProofPoint, and Assyst.
Gave detail documentation on incident reports: Who, what, and when.
Worked closely with other teams: Exchange, NOC, Firewall, and SIEM Engineers.
Performed Incident Response.
Preformed active Threat Hunting
Worked within sandbox to test exploits.
Trained junior Analyst and offsite Analyst on our tools and proper investigation.
Wrote training material for other agents.
Completed GSEC certification.
Training & Education
Graduate from Garland High School
Completed Computer Science Certificate from ITT Tech
Obtained CompTIA A+, N+, and Sec+ certifications
Obtained ITIL Certificate
Tools and Skills EDR Tools
Crowdstrike, Carbon Black, Sentinel One, Cylance, Apex One, Vision One (XDR), Microsoft Defender ATP, Sophos MDR, FireEye Tool Suit,
Network Tools
Palo Alto FW, Cisco ASA, Fortinet Fortigate, FireEye NX, Barracuda FW, Netskope, Global Protect
Miscellaneous
Proofpoint, Polarity, Trend Deep Security, McAfee ESM, Logview, ServiceNow, Archer, Zoho, HP ITSM, AlienVault, Splunk, Kibana, Cysiv Command, Zendesk, Jira, Panther, A8 Silo, Okta, Duo, G Suite Admin
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