Blake Peterson

Dedicated IT/work professional with history of meeting company goals utilizing consistent and organized practices.

To expand my Technological scope to as many different fields as I can learn. Increase my Tech and Networking overall background. To strive and succeed in a career in our fast paced and powerful Technical world.

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment.

Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

6319 Chippewa Rd

Colorado Springs, CO 80915

719-***-****

ad0vqg@r.postjobfree.com

EXPERIENCE

Linx/TekPartners, Colorado — Structured Cabling Technician

April 2022 - PRESENT

●Pull, route, install, and terminate Cat5/6 and Coax through drop ceilings

●Utilized support structures like J-hooks for cable maintenance

●Build and labeled data racks in IDF cabinets and 66/110 blocks

●Managed numerous cases simultaneously while building rapport with my customers

●Consistently exceeded goals set in place by Management

●Collaborated with team members on difficult cases to provide the best customer experience

●Utilized several tools to diagnose and resolve customers issues.

Tek Experts, Colorado —Premier Support Specialist

September 2018 - March 2021

●Provided Premier Level Enterprise support for Exchange and Outlook cases

●Managed numerous cases simultaneously while building rapport with my customers

●Assisted with the launch of the Office 365 team

●Consistently exceeded goals set in place by Management

●Collaborated with team members on difficult cases to provide the best customer experience

●Motivated and influenced team members for a successful implementation of Office 365

●Utilized several tools to diagnose and resolve customers issuesImplemented

●Case Management for escalating customers issues within the team

SYNQ3 RESTAURANT SOLUTIONS, Colorado— TIER II TECHNICAL SUPPORT AGENT

October 2014 - July 2018

●TSA responsibilities were providing technical support center wide and Nationwide for call centercompanies.Windows 7 & Windows 10 operating systems, Office 365(Office 365 Admin, Outlook, Excel)

●ActiveDirectory for account and Global/Security Distro list/groups creation.Allworx and Grandstream for Internal Phone system setup and Level 3, Windstream and Nuvio auto attendants for telecommunications call routing.Net2 Paxton software for Security and Access badges

●Spiceworks/Salesforce for tickets/cases for software and hardware repair.Desktop support on the phone and remotely

●(SimpleHelp, TeamViewer RDP).Tier II Network and database monitoring

●(Spiceworks, Whatsup Gold, Solarwinds).Used Cisco Network Assistant for Network switches

●Also port and VLAN changes.Light Microsoft SQL server management studio knowledge for database account additions and use ofWindows Server Enterprise 2008 R2 and 2012.HBA (Home Based Agent) equipment setup Cisco Anyconnect Secure Mobility Client/VPN.

EDUCATION

Cochise College, Sierra Vista, AZ — Associates in Applied Science in Intelligence Operations in Intelligence Operations

January 2010

SKILLS

Proficient in Active Directory and Office 365 Admin. (User accounts, Security groups, Shared email groups, Distribution list.) • Experienced Desktop Support and customer service skills. (RDP, SimpleHelp, Teamviewer, Inbound/Outbound Call Center experience.) • Effective Troubleshooter with knowledge of Ticket/Case systems. (Spiceworks, Salesforce) • Computer Hardware Knowledge. Memory upgrades, HardDrive, Power supply, disk drive, Network card replacement. • Modem/Router Network knowledge. • Wiring and Cat5/6 patch cable making. Patch panel and port installation.

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