Property Manager Office

SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

ANA P. ROMERO

713-***-**** • ************@*****.*** • Houston Tx. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Peachtree, Amsi, Rentroll, MRI,

Accounting, Yardi, Blue

Moon, Propertyware and

PMO. Also Proficient in MS

Word, MS Excel, MS

PowerPoint, Outlook, Internet

and 10 key by touch.

Fair Housing Laws Knowledge

Sales and Marketing

Multi-Family Property

Management

Tenant and Eviction Laws

Financial Budgeting and

Reporting

Bid Proposals

Property Marketing and

Promotion

Accounting Operations

Mar 2019 - May 2023

Houston, TX

Office Manager / Leveled Up Home Improvement

Prepared cost estimates for labor and materials to help with planning.

Managed project timelines and resources to complete projects on schedule and budget.

Collaborated with homeowners to meet project goals. Developed innovative strategies to reduce material costs while increasing efficiency.

Interviewed clients to determine remodeling needs, budget and financing needs.

Collaborated with teams to prepare building sites and support needs of project managers, supervisors, carpenters and framers. Communicated regularly with clients to discuss progress and address any concerns.

Managed multiple projects, enforcing adherence to building codes and regulations.

Oct 2016 - Nov 2018

Houston, TX

Client Relations Manager / Texas Renters

Supervised day-to-day operations to meet performance, quality and service expectations.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Followed up on delinquent tenants and coordinated collection procedures.

Kept accurate records of all resident and tenant

correspondence.

Completed final move-out walk-throughs with tenants to identify required repairs.

Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Communicated effectively with owners, residents, and on-site associates.

Delivered emergency 24-hour on-call service for tenants issues. Mar 2014 - Jun 2016

Houston, TX

Property Manager / Copeland Properties

Implemented and enforced policies and procedures to maintain properties to highest standards.

Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Coordinated appointments to show marketed properties. Maximized rental income while minimizing expenses through effective planning and control.

Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Completed annual rent calculations using housing database software.

Delivered emergency 24-hour on-call service for tenants on building issues.

Communicated effectively with owners, residents, and on-site associates.

Mar 2009 - Oct 2012

Houston, TX

Property Manager / Rabuf 18LLc

134 Units

Quay Pointe Apartment

Collecting and posting rental payments, making bank deposits on a daily basis

Conduct move out and sodas

Work closely with maintenance and housekeeping to ensure lease apartments are made ready for move-in, including scheduling contract work required to complete make-readies Complete move-in paperwork with new residents, enter resident service requests and route to maintenance, conduct follow-up with residents once completed, and accounts payable, bookkeeping and monthly close out.

Kept property in compliance with local, state and federal regulations.

Jan 2008 - Feb 2009

Houston, TX

Bookkeeper/Assistant Manager / Centaurus Investments 373 Units

Casa Nube On Bissonnet

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

responsible for office management, accounts

receivables/payables, and contract preparation. Accounts receivable responsibilities include collection calls and reconciliations. Accounts payable responsibilities include coding and processing of invoices, prepare monthly accruals, and other monthly financial reports, participate in budget process, reconcile Rent Roll monthly and general office management. Apr 2006 - Dec 2007 Assistant Manager / Devonshire Management Responsible for office management, accounts

receivables/payables, and contract preparation

Accounts receivable responsibilities include collection calls and reconciliations

Accounts payable responsibilities include coding and processing of invoices, prepare monthly accruals, and other monthly financial reports, participate in budget process, reconcile Rent Roll monthly and general office management. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Jan 2003 - Jan 2005

Houston, TX

Leasing Agent / IMT Residential

300 Units

Answer incoming calls professionally, attempt to set appointments with each prospect, greet prospective residents, tour models.

Complete lease application, performed background, reference and credit checks as part of screening process of prospective tenants.

Jan 2001 - Jan 2003 Receptionist / Soape& Associates Answered multi-phone lines, assisted paralegal with contracts EDUCATION

LANGUAGES

and filing legal pleadings, handles all the bookkeeping, correspondence and accounts payable for the law firm Maintained attorney calendars, conducted all company deposits and arranged meetings/travel arrangements. 2004 Houston Community College Basics

1993 Diploma

Milby High School

English

Native or Bilingual

Spanish

Native or Bilingual

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