PROFESSIONAL SUMMARY

Highly-skilled Lean Expert and Six Sigma Master Black Belt, with an eye for quickly identifying improvement opportunities and working with teams to prioritize, staff and manage projects designed to dramatically transform business performance – increasing revenues, reducing costs, improving quality and solving complex business problems – for organizations of all shapes and sizes, from Global Fortune 500 companies to local small businesses and start-ups.

EXPERIENCE

ANLEYEZ, LLC Santa Clarita, CA

Sr. Consultant/Founder 2010 - Present

Proven leader and change expert that excels in identifying efficiency and quality opportunities, developing strategic operational and financial plans, coaching/mentoring and implementing continuous improvement programs.

Enterprise Consultant:

●Google (Human Resources/Global Hiring Process): Considerably improved global HR capacity by greater than 60% by utilizing a Kaizen-style event with group leadership, technology partners and workers focused on standardizing operations, reducing re-work and integrating multiple systems to enable reliable and efficient processing globally.

●Firmenich (Global Flavor and Fragrance Company; Anaheim, CA plant): Exceeded financial targets greater than $2MM/yr by standardizing operations, reducing defects, implementing measuring systems and re-designing management routines.

●Union Bank (Japanese Customer Servicing Unit): Significantly reduced business/process risk by identifying process gaps and implementing mitigation strategies and tactics.

●Cisco (Global Servicing): MBB Six Sigma Support and Program Development

Small Business/Startup Consultant

●StoriCam (Marketing Technology Startup): Worked with owner and technology team to define, develop and setup all relevant business processes from sales funnels, CRM and Help Desk development to Omni-Channel marketing campaigns and sales strategies/tactics

●Mobile Architect (Mobile App Startup): Developed overall business strategies and tactics, designed marketing and sales processes, and worked with the team to implement efficient processing and operational standards.

●Santa Clarita Chamber of Commerce (Non-Profit): Strategically improved marketing reach and client memberships by developing a mobile app and integrating social media marketing strategies across all digital and physical properties.

BANK OF AMERICA Pasadena/Glendale, CA

VP, Sr. Process Engineer/Manager (Various Roles) 2002 - 2010

Senior change agent and process expert that led a team responsible for cost savings and quality improvements supporting various senior leaders and business units.

●Premier Banking, Small Business Banking & Business Banking Contact Centers: Major business transformations resulting in savings of well over $5MM/yr by consolidating servicing channels for affluent business and personal customers.

-Drastically improved customer servicing and problem resolution from days to hours by eliminating multiple handoffs and re-aligning front, middle- and back- office servicing structure.

-Reduced AHT by 30 to 90 seconds by redesigning the metrics, incentives, scorecards and reporting/management routines

●Banking Center Servicing: Dramatically reduced response times and improved quality resulting in savings of greater than $1MM/yr

-Collapsed help desk silos and re-aligned channel capacity

-Developed servicing metrics, measurement system and management routines to enable consistent and accurate management of banking center opportunities.

●Mortgage Servicing: Improved underwriting Inspection/Controls by developing a Risk Assessment Tool designed to highlight risk opportunities within a loan and allow proper measurement of processing throughout the underwriting process.

TJ WALKER & ASSOCIATES Minneapolis, MN

Consultant (3M/Biotech joint venture) 2000 - 2002

Significantly improved the manufacturing quality, delivery and cost of the "transportation mechanism" for DNA samples by developing product fixtures and implementing process and operating standards to ensure reliable processing and consistent process management.

●Improved product quality (>50% Rolled Throughput Yield), delivery (>90% Throughput) and cost improvements (>60% Parts Costs)

SAFETRAN SYSTEMS CORP. Minneapolis, MN

R&D Engineer/Six Sigma Black Belt 1994 - 2000

(1)R&D Engineer responsible for product design, manufacturing development and production setup for an electro-mechanical switch machine.

(2)Key member of a 3-person team responsible for the planning and execution of the consolidation of the Minneapolis, MN and Louisville, KY manufacturing plants

●Considerably reduced overall business operating costs, while simultaneously improving product quality and reducing product lead times by reducing work-in-process (WIP) and implementing one-piece flow strategies and tactics between processes and operations

-Resulting in reduced throughput times (>80%), reduced floor space (>70%), reduced inventory levels (>60%) and various other “non value-added” activities.

EDUCATION

UNIVERSITY OF MINNESOTA Minneapolis, MN

Master of Science - Management of Technology (MS-MOT) 1999

●MBA for engineers/scientists

BRIGHAM YOUNG UNIVERSITY Provo, UT

Bachelor of Science - Mechanical Engineering (BS-ME) 1993

●Played football/baseball on full athletic scholarship

SKILL HIGHLIGHTS

●Certified Lean Master and Six Sigma Master Black Belt with extensive experience training, mentoring and implementing in all relevant improvement methodologies.

-Agile, Lean, Six Sigma (SS), Lean-Six Sigma (LSS), Toyota Production System (TPS), Just-In-Time (JIT), Kaizen, Theory of Constraints (TOC), Process Excellence (PE), Operational Excellence (OE), Total Quality Management (TQM)

●Expert at identifying, prioritizing, and implementing change across physical, digital and blended, omni-channel environments.

-Manufacturing, Transactional, Servicing & Sales Process Improvements

-Business Process Reorganization & Business Transformations

-Business Process and Risk Assessments

-Continuous Improvement Programs

-Measurement Systems, Metrics & Controls

-Strategic & Financial Planning

-PMO Strategies & Tactics

-Problem Identification, Problem Resolution & Team Problem Solving

-Omni-Channel Sales Funnels & Marketing Campaigns

-Real-Time Playbooks, Real-Time Communication Systems & Real-Time Controls

PERSONAL ATTRIBUTES

Critical, Independent Thinker Highly Logical and Data Driven Problem Solver Direct Communicator Team Player Voracious Learner Educator Very High Standards

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