Justin S. Moodie

**** ****** **** **

Charlotte, NC 28269

216-***-****

ad0vpg@r.postjobfree.com

Objective: To obtain a career in IT Technology field where my excellent technical and communication skills can be utilized.

Education: Remington College Maple Heights, OH

Associate of Applied Science in Computer Networking Technology Graduation: January, 2005

GPA 3.0

Awards/

Honors: Merit Roll and National Track Recognition

Skills: Windows 2003 Server, Visual Basics, Active Directory, Network Essentials, Altiris, Proficient in Microsoft Office Suite, Windows XP/Vista/Windows 7, Mac.

Work Experience:

Jones Lang Lasalle (HCL Contractor) Charlotte, NC

Deskside Support February 2021 - Current

• Perform system hardware and network infrastructure installations, removals, maintenance, and relocations

• Support the infrastructure of all windows desktop operating systems, desktop hardware, systems management technology, applications delivery and end-point security

• Install, assemble and configure computers, monitors, and peripherals such as printers, scanners, and related hardware

• Troubleshoot problems with computer systems remotely, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems

• Technical resource in assisting users(Onsite and Remotely) to resolve problems with equipment and data

• Identifying security related issues such as system hacks, computer viruses and worms, and spyware

• Active directory and group policy, system management Jones Lang Lasalle (MBI Contractor) Charlotte, NC

Deskside Support November 2015 - 2021

• Perform system hardware and network infrastructure installations, removals, maintenance, and relocations

• Support the infrastructure of all windows desktop operating systems, desktop hardware, systems management technology, applications delivery and end-point security

• Install, assemble and configure computers, monitors, and peripherals such as printers, scanners, and related hardware

• Troubleshoot problems with computer systems remotely, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems

• Technical resource in assisting users(Onsite and Remotely) to resolve problems with equipment and data

• Identifying security related issues such as system hacks, computer viruses and worms, and spyware

• Active directory and group policy, system management Connextions Inc. Concord, NC

Senior Site Support Manager December 2006 - November 2015

• Perform system hardware and network infrastructure installations, removals, maintenance, and relocations

• Implement and support the infrastructure of all windows desktop operating systems, desktop hardware, systems management technology, applications delivery and end-point security

• Install, assemble and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware

• Survey, install, and remove telecommunications cables and equipment

• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems

• Technical resource in assisting users to resolve problems with equipment and data

• Identifying security related issues such as system hacks, computer viruses and worms, and spyware

• Active directory and group policy, scripting skills, system management (Altiris) Vonage Concord, NC

Help Desk Level II Support December 2006 - 2007

• Maintaining VOIP setup, wiring, routers, servers and other network hardware and software

• Experience in configuring, initializing and maintaining Windows XP/Vista/2000/NT and Mac

• Technical presentations to customer teams in an articulate and effective manner

• Act as a technical resource in assisting users to resolve problems with equipment and data

• Research, analyze, and diagnose problems with client systems including PC hardware and software

• Provide first call resolution for desktop, laptop, and network connectivity problems remotely in a call center

• Installing routers and setting up Network security, TCP/IP network management IBM Charlotte, NC

Project Coordinator; IMAC ISR February 2006 – January 2007

• Provide and operate an information systems infrastructure and service

• Enable and participate in the incorporation of information systems into administrative functions.

• Also facilitate access to use exchange and manage administrative information resources.

• Supply systems development and systems management expertise and promote IS development in departments through specification of architectures, standards, and development of local expertise.

• Programs and Systems I work with Lotus Notes 7, MS Excel, MS Word, Spartan, Windows XP, Windows NT, Bluepages, 300xtra, Dealing, Bridge, and other Reuter’s equipment and software.

The Grape Charlotte, NC

Asst. Kitchen Manager January 2006 – August 2006

• Help kitchen manager with scheduling of kitchen staff of 4 employees

• Prepare and cook a gourmet menu

• Assist the manager in inventorying, ordering and picking up different menu items.

• Ensured efficient and flawless operations, including simultaneous oversight of 10 diverse functions

• Helped reduce the food cost by 15%

• Chosen to assist kitchen manager with VIP dinners, menus, and cooking National City Bank Cleveland, OH

Help Desk Analyst March 2005-May 2005

• Provide and operate an information systems infrastructure and service

• Enable and participate in the incorporation of information systems into administrative functions.

• Also facilitate access, exchange and manage administrative information resources for bank users.

• Programs and Systems I worked with Outlook, PeopleSoft, MS Excel, MS Word, Windows XP, and Windows NT.

• Provided new password and system access for tellers, loan advisors and corporate users.

Community

Involvement: Chess Club, Aerobics, People’s Community Youth Group, Intramural Basketball League, Intramural Track, and Nursing Home Volunteer References Available Upon Request

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