EXPERIENCE

VANDERBILT UNIVERSITY MEDICAL CENTER, PROGRAM MANAGER JUNE ’16- CURRENT

Serves as the subject matter expert and project coordinator for all things After-Hours working collaboration with VUOS (Vanderbilt University Operator Services), Patient Access Service Disaster Recovery Team, MAP Communications Daytime Call handling & Walgreens VUMC Walk in Clinic relationships.

Spearheaded initiative to renegotiate contracts with existing vendors, resulting in $1.5M+ in cost savings within 12 months.

Responsible for managing all phases of a project including planning, coordination, management of task to completion, and change management.

Performs project tracking and reporting relative to task completion dates, dependency effects, problem anticipation, schedule conflicts, and assignment to appropriate staff for resolution.

Collaborated with Senior Managers to hit key business goals and define project roadmaps.

Experienced with REDCap & Smartsheet.

The Bank of New York Mellon, IT Specialist November 2012-June 2016 Developed multiple quantifiable traits including the ability to use project management tools, forecast complex resources needed, breaking work down into measurable task, schedule activities, and organize work for multiple large projects. Helpdesk duties included Tier 1 first call resolution service by proactively seeking solutions to critical issues, network connection problems, software issues, installations, configuring systems, applications, and general IT queries.

Created communications to leadership and end users regarding product updates, and system outages.

Monitoring IT Support requests-including troubleshooting-to provide support for BNY employees, contractors, and clients.

Repair and recover users from hardware or software failures.

EDUCATION

MIDDLE TENNESSEE STATE UNIVERSITY

Middle Tennessee State University Bachelors of Science Education & Behavioral Science 1996

LEADERSHIP

AAERG- Executive Board Member PMI EI-Emotional Intelligence- PMI.org

REFERENCES

UPON REQUEST

ROBINS, MICHELLE

PROGRAM MANAGER

OBJECTIVE

Analytical and proactive Program Manager with 10+ years of experience supporting the strategic direction of large-scale programs, with budgets ranging from $10K to $1.5M in a medical environment.

SKILLS

Strategic Planning

Active Directory

Excel

Microsoft Office

Remedy

REDCap

Experience leading cross functional initiatives and data quality improvement.

Proficient in resolving complex business problems within Agile and Waterfall environments.

Actively pursuing PMP Certification

VITALS

T 615-***-****

E ad0vp7@r.postjobfree.com

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