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Customer Service Support Specialist

Location:
Cookeville, TN
Salary:
43,000
Posted:
November 05, 2023

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Resume:

Frances Salamone

**** ****** ****, **********, ** 38501 702-***-**** ad0voy@r.postjobfree.com

Objective

Applying ten years of experience in the bank lending industry to secure a position with a reputable organization and apply education and experience to further promote the success of the company through the application of strong problem-solving, communication and customer service skills.

Summary of Qualifications

• Works well without supervision

• Extremely dedicated, organized, and team oriented.

• Ability to prioritize and remain focused on the essence of an issue.

• Excellent communication skills and a proven ability to juggle multiple high priority tasks.

• I am passionate about building strong customer relationships.

• Strong database and internet search skills.

• High personal standards and attention to detail.

• High integrity, hard-working and conscientious. Work Experience

Business Banking Support Specialist US Bank 5/13 – 9/23 Review and process commercial loans working closely with relationship managers, escrow officers, insurance agents, underwriters, and post- closing department. Submit loan file for approval; clear underwriting conditions; lock loans; order title work; submit loan doc request; review loan docs for accuracy and prepare loan closing package; Book loan into system in addition, I am responsible for researching tax transcripts to ensure they are paid to date. I order title policies and set closing dates with the title officer. I ensure that final title policies as well as recorded UCC's and Deeds of Trust are received and sent to the appropriate department. I ensure that evidence of insurance is received, and that Lienholder information is correct. I process payoffs and release attached collateral. I attend conference calls to stay up to date on policies and procedures. I stay on top of online training assigned to me. Financial aid officer Fortis Institute 2/11 – 5/13 Provides processes and services needed to assist each student in making application for all forms of student financial assistance (Federal, State, Agency, Lenders, Veterans, employer, etc.). Provides entrance and exit counseling for student borrowers. Performs data entry and file maintenance in the Campus Vue, Page 2

SAINT/FAME, and NSLDS borrower data management systems. Performs financial aid packaging. Performs verification and correction of financial aid application data. Sr. Loan Processor DHI Mortgage/D.R. Horton 2/04 – 10/06 I processed Conventional, FHA, and VA loans for several loan officers on a rotation basis. I worked with a close team and ensured that my files projected to close for each month closed on time. I took pride in my files, making sure they were clean and came back with minimal conditions on my approvals. I met my monthly goals that were set by management and the builder. I made sure my customers were satisfied with little to no worries during the stressful home buying experience. Sr. Loan Processor KB Home Mortgage/KB Homes 7/02 – 12/03 Responsible for processing Conventional, FHA, and VA loans from time of approval to close of escrow. Close interaction daily with the builder reps, escrow, and the buyers. Also responsible for shipping the files and sending the treasury packages to corporate. Met monthly closing goals. Loan Processor JP Morgan Chase 3/01 – 5/02

Part of a team consisting of two loan officers and myself. Responsible for processing Conventional loan files from time of application to close of escrow. Worked with my loan officers to ensure that the loan was processed in a timely manner and that our clients always had our complete attention. Maintained files and met management’s monthly closing goals.

Court Clerk Clerk of the Circuit Court 2/92 – 6/93 Represented case file information in Court Room proceedings for the Clerk of the Circuit Court. Prepared case files (paper and electronic) for court, recording judicial decisions or other actions in court, and delivering this information to the Clerk's office for later processing. Used tact in sensitive situations, maintained confidentiality of restricted files, and always maintained a courteous attitude. Prepared Common Law Record. Collected monies for fines and filings. Liaison between clients, district attorneys, lawyers, and public defender’s office. Administered oaths in court. Set up court calendar. References available upon request.



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