Financial Services Customer Service

OSELOKA DAVID ADIBUAH Email: ad0voj@r.postjobfree.com

Phone number: +1-470-***-****

SUMMARY

Within my 18years work experience (14 Years in the Financial Services Sector) I have made the under listed accomplishments amongst many.

A result driven, self-motivated and resource creative individual with the passion to work individually or as part of the team in order to contribute to a creative and fast-paced environment

Effective communication, leadership, and organizational skills with the ability to see the big picture and continually develop new and inspiring ideas demonstrated by understanding customer’s need and increase their satisfaction

PROFESSIONAL EXPERIENCE

General Manager- The UPS STORE-Atlanta 2019-date

Responsible for the management and running of the Franchise-Supplies, staffing, Customer service and general operations.

Conduct staff appraisals and Periodic performance reviews

REGIONAL MANAGER (OPERATIONS AND TRAINING) EROSAD INTERNATIONAL LTD-2015-2018

Roles include

Acts in relief capacity for the Regional Head Operations

Responsible for Domestic operations requirements for the northern region (Nigeria)

Drafting of Staff training and retraining manuals and course materials for the 23 branches in the northern region

10.2012-10.2015 Branch Manager- Federal Secretariat Branch

CORPORATE BANKING GROUP-KEYSTONE BANK LTD. (Sector: Bank / Finance / Credit, Specialization: Buss Performance Management

Roles Include

Coordinating and managing blue chip and Corporate Accounts for the Northern region

Preparing and initiating credit/facility requests and approvals for Bid Bonds, APGs, Term Loans and all other facility types

07.2006

11.2006

ACCESS BANK-BRANCH SERVICES MANAGER/ACTING REGIONAL HEAD OPERATIONS(, Role: Middle Management)

Roles Include:

Conduct daily system gap analysis on operational processes; liaising with I.T to resolve issues.

Conduct investigations and enquiries as directed by management

Analysis and monitoring of operations staff and processes

Ensure that all books are reconciled to industry compliance standards

Identify issues and areas of potential revenue leakage exposure, determine root causes, design and recommend changes to operational procedure

12.2005-07.2006

ACCESS BANK PLC, NIGERIA (UNIVERSAL BANKING)(Sector: Operations / Public Sector / Middle Management)

Roles include:

Cash/ Vault Administration and Management

Co-ordinate International Operations: Domiciliary Account Operations, Treasury Operations, Form M, Form and LC processing, Custom Duty and Processing of import duty documents

Supervises Bulk Tellers, Tellers/Cashiers, Fund Transfer officers and Collections Officers

ACADEMIC QUALIFICATIONS

06.2009 Certificate in Business Process Modeling, Lagos Business School, Lagos

06.2009 Certificate in International Trade Operations, LBS, Nigeria

MBA (Masters in Business Administration), University of Wales

Due June 2024

06.1999 B Eng. Mechanical Engineering, University of Nigeria Nsukka-Second Class Honors (Lower Division)

COMPETENCIES/ SKILLS

Leadership

Problem solving

Critical thinking

Detail-oriented

Strong communication skills

Creativity

Proficient in Microsoft Office

Time-management

HOBBIES

Writing, Listening to Music, Creating art in every way possible

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