Customer Service Team Members
Resume:
Skills
Work History
April Woodhouse
Retail Managment
Woodburn, OR 97071
***************@*****.***
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Operations management
Staff Management
Strategic planning
Training and mentoring
Inventory oversight
Maintenance and Repair
2010-10 - Current Supervisor
Converse, Woodburn, Oregon
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Achieved results by working with staff to meet established targets. Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained compliance with company policies, objectives, and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Solicited customer feedback to identify and improve on areas of weakness. Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Generated reports detailing findings and recommendations. Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies. 2003-05 - 2009-09 Assistant Manager
KBToys, Woodburn, Oregon
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Created employee schedules to align coverage with forecasted demands. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Reviewed sales and gross profit report to assess company efficiency. Helped with planning schedules and delegating assignments to meet coverage and service demands.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Monitored security to protect employees, customers and property. Supervised day-to-day operations to meet performance, quality and service expectations.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Developed detailed plans based on broad guidance and direction. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Education
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Evaluated employee performance and conveyed constructive feedback to improve skills.
1999-09 - 2002-12 Assistant Manager
Kb Toys, Westminster, CA
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored team members to enhance professional development and accountability in workplace.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Created employee schedules to align coverage with forecasted demands. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored security to protect employees, customers and property. 2009-11 - 2010-08 Book Warehouse
Ft Lead, Woodburn, OR
1988-09 - 1992-06 General
Bolsa Grande High School - Garden Grove, CA
Contact this candidate