Seanh Lopez

*** ******* ******

Primos PA. *****

267-***-****

ad0vlu@r.postjobfree.com

PROFESSIONAL PROFILE

Professional with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution with additional skills in computer repair, security, transportation and childhood development.

PROFESSIONAL EXPERIENCE

Uber Philadelphia, PA

Driver May 2014-Present

●Experienced uber driver who can oversee the safety of my riders and ensure their transportation to and from their desired locations. Passionate about providing great customer service and transportation. I understand all road and safety signs, comprehend my local streets, and I have the ability to deliver a world-class customer experience on behalf of Uber.

Sectek Inc Philadelphia, PA

Screener June 2018-Sept.2020

●Responsible for greeting guests and inspecting all bags and jackets using x-ray viewing equipment to determine whether items contain objects that warrant further investigation. I also performed pat-downs or hand-held searches of guests who have triggered the machine alarms.

General Healthcare Resources/ Elwyn Davidson School Media, PA

Personal Care Assistant Jan. 2017- June2018

●Responsible for the care, safety, and control of a child with mental health issues in a school setting

●Produced positive support efforts to ensure that the child is a productive and cooperative student in all of his classes

●Displayed a positive disposition to help facilitate a foundation for overall health and well-being.

PeopleShare/ Sierra Group Academy Philadelphia, PA

Assistant Instructor Apr. 2014- Jan. 2016

●Provided technical support to students with disabilities and instructed basic computer technology skills to be competitive upon re-entry into the workforce

●Conducted IT maintenance of over 60 computers specializing in Assistive technology on a daily basis

●Provided excellent customer service to over 80 students, empowering them to continue to further their education

Le Bus Bakery King of Prussia, PA

Customer Service Agent Apr 2008 – Dec 2012

●Interacted with customers by telephone or in person to provide information about products or services, entered orders, canceled accounts, and obtained and helped resolve complaints

●Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

●Solicited sales of new or additional services or products

●Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Allied Barton Security Philadelphia, PA

Security Ambassador Nov 2007 – Apr 2008

●Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

●Maintained reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

●Transported individuals to specified locations to provide personal protection

Antenna Star Satellites Upper Darby, PA

Confirmation Specialist May 2006 – Nov 2007

●Proficient data entry skills accurately and efficiently set up over 600 work orders a day.

●Gained knowledge of the satellite installation process/concepts

●Collected customer feedback and made process changes to exceed customer satisfaction goals

Lids Hatworld Springfield, PA

Assistant Manager Apr 2005 – May 2006

●Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints

●Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised

●Interacted with company officials to develop methods and procedures to increase sales, expand markets, and promote business

Pennsylvania Department of Corrections Chester, PA

Corrections Officer Apr 2001 – Mar 2005

●Conducted head counts to ensure that each prisoner is present

●Monitored conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence

●Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security

●Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities

●Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband, such as weapons or drugs

●Provided to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences

EDUCATIONAL BACKGROUND

DELAWARE COUNTY COMMUNITY COLLEGE Media, PA

Associate of Science: Computer Systems Information Technology Candidate, Sept 2017

●Coursework in Computer Networking and Information Technology

●Coursework in Software Engineering and Technology Management

OLNEY HIGH SCHOOL Philadelphia, PA

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